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Answer the Call: Virtual Migration in Indian Call Centers Paperback – December 10, 2013

ISBN-13: 978-0816689392 ISBN-10: 0816689393

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Editorial Reviews

Review

"Answer the Call takes on the investigation of call centers in India and uses that case study to help us to theorize, in more supple and nuanced ways, the multiple shifts in consciousness and social imaginaries that contemporary globalizing forces enable." —Jane Desmond, University of Illinois, Urbana-Champaign


"This engagingly written book is an innovative analysis of the work that is done in call centers in India. The authors offer a careful academic examination of the time-virtual space issues connected to workers at these centers by asking readers to think about call-center work as a form of migration. The book draws on a number of disparate academic areas, demonstrating the strengths and necessity of interdisciplinary thinking in the social sciences. Readers will never think about call centers in the same way again." —Kum-Kum Bhavnani, University of California, Santa Barbara

About the Author


Aimee Carrillo Rowe is associate professor of communication studies at California State University, Northridge.


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