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"Derek Jeter #2: Thanks for the Memories" by David Fischer
Celebrate Jeter’s career in a fully illustrated, scrapbook-style album with memorabilia and dozens of personal anecdotes.
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Having worked as a 911 dispatcher, I cannot say enough good things about Ms. Burau's book. It is difficult to put into words what the job is like, the sorts of feelings and experiences dispatchers get, and Ms. Burau does an amazing job of explaining it. I found myself nodding in agreement (or laughing out loud,) seeing my own experiences in the events she narrates.
By no means is her account a whitewash or festival of warm fuzzies; some of the events she describes (and her and other dispatchers' reactions to those events) may be shocking or disturbing to those who haven't been there. This doesn't make those events or reactions any less real, or any less common in other police departments or dispatch centers.
Dispatchers are sometimes overlooked in the organization of police departments; many people assume the person they speak to on the other end of 911 is a police officer. Ms. Burau does an exceedingly good job of opening up this sub-society. Highly recommended, both for laypersons outside the field who want to understand what it's like in a 911 comm center, and for dispatchers who want a mostly humorous, sympathetic look at what we choose to do for a living. This is the best written account of 911 dispatching I've read.
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11 of 11 people found the following review helpful
This was one of those "staff picks" at the library that catches your eye as you're trying to check out the books you *did* come in for... Answering 911: Life in the Hot Seat by Caroline Burau. Since it was relatively short and had a sufficiently quirky premise, I picked it up. It turned out to be one of the more entertaining reads I had this year.
Contents: What It's Like; Destiny, or Something; On-the-Job Training; Joe Wilson; Power Phones; Lily; Good Neighbors; Friends in High Places; Anniversary; Jurisdiction; My Marsha; Kristen; Coppers; Hostages; Smucked; On the Night Shift; That Loving Feeling; Just Too Silly; changes; Words; On Burnout; The Parenting Option; On Wannabes; DOA; The Job; Retirement; Wherever You Go; Full Circle; Acknowledgements
Burau has led a far different life than most of us... She was somewhat of an outsider growing up, and ended up getting hooked on crack. This addiction, fed by her boyfriend, culminated with her doing a few days in a Florida jail when she was busted for "loitering", just moments before they were supposed to be picking up some product. She took a hard look at what she had become, and ended up going back home to start over. Her nursing career ended in college when she would get queasy over blood. Her career as a reporter wasn't working out much better. One day while following a story at the police station, she was encouraged to apply for a job as a 911 operator. Surprisingly, her drug background didn't discourage the interviewers, and she started a new life on the desk of a small-town emergency response agency.Read more ›
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10 of 10 people found the following review helpful
I've worked for 9-1-1 since 1986 and have been in the same center since 1991 and must say this book surprised me with it's completely unvarnished look at the career of 9-1-1 dispatching. The prose is good, the content accurate, and the people genuine. If you want to know about working for 9-1-1 this book has it right.
I've read the other reviews on here and to those who gave the book 3 stars I want to point out - 1. Yes, the author does spend a lot of time on the non-emergency calls. This is an honest look at our workload and I applaud the author for not adopting a Rescue 9-1-1 type mentality where only the exciting or sexy calls make the final cut. To really get the feel for our profession you need to hear about it all or you will never understand why we ask all the frustrating questions we do when you just want us to "just get them here!" 2. Former drug addict in our line of work? This surprised me too. Where I work we are unable to hire people who have felony level crimes in the criminal history background. However, standards differ throughout the country and there are some areas where turn-over is quite high. High enough that employers are willing to accept applications from those that others wouldn't. Having said that, the author is the genuine article and regardless of her background, she's doing the job the way the rest of us do it.
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I purchased this book for some light reading and ended up sharing it with my entire center. It doesn't matter where you work - as 911 Dispatchers the same issues are faced, the sames jokes are told, and the same fellings are felt!! Should be required reading before a candidate sits for the civil service exam!!
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It was interesting but there was a lot of jokes and not enough depth for me. I imagine that someone not in emergency services would rate it higher. I started wondering if some stories were just made up for the silly value. I mean seriously...you shot your partner in the ass...and he still speaks to you? On the plus side I have a few ideas for arts and crafts night now.
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I have been strongly considering a position as a 911 Operator/Dispatcher and have had a hard time finding information regarding the "real life" of the job. This book was exactly what I needed! I enjoyed the author's practical information on her perspective of days in the "Hot Seat". Her inner thoughts on good days, bad days and those days where she adds a delightful sense of humor kept it "real". I could feel myself sitting in the comm center with her. This is an easy book to read and I had a hard time putting it down. I book marked some pages and have gone back to read them just to see if I could see myself doing this job.
Now if you are looking for information to pass the test or other training information, this isn't the book. BUT I would highly recommend it to someone interested in the field, to someone who is already doing the job or to someone who just wants to know how someone on the other end of 911 felt.
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