The set I purchased was ok for a month or so and then on one phone the speaker went out and static is awful. I switched the base phone with an extension phone and it is ok but, one phone is useless. I got a third extension phone and it won't set-up using the manual instructions. I called Vtech support; it took forever for Vtech to answer the phone and he didn't know what was wrong either. He was going to switch me to another technician but after 20 minutes on the phone, I told him I would call back when I had an hour to spare. Now I changed my announcement and playback is the new one but, callers still get the old one! There is no troubleshoot for that issue. Will not purchase Vtech again.