Anybody get grounds? I am having a problem with getting a lot of grounds in pretty much every cup I make. And I'm not talking a few here and there, I am talking a good bit. I have cleaned the thing repeatedly, but that doesn't seem to help. I do hold the manual button for a bit becaus eI don't like super strong coffee, but stopped doing that and just started adding water. But still I get grounds. Any suggestions?
I have grounds in almost all "only coffee" drinks. The lattes and cappuccinos and macchiatos are fine, the other ones are terrible. What a waste of the t-disks. Who wants to drink a cup of grounds. I've received a new piercing unit to try and remedy the problem and it hasn't helped..........just so you know. They now want me to send in my unit for repair.........I will then be without it for two weeks! Sad. I don't think pushing harder on the piercing unit will help either. Whether you push it slow or hard it still pierces. Customer service had me clean my unit with a descaler to see if that helped........it didn't, but you might want to try it anyway.