Capcom uses a distributor called digital river which did the same thing with the darksiders 2 release. So far if you preorder from THQ or Capcom you have a chance of receiving it early. Just keep an eye on it shipping monday if you contact customer service in early afternoon and mention the use 2 day shipping to receive on release day that was listed on the item page and they should have plenty of time to overnight it. Happy gaming!
Yes. All the contact options are in the same place. Click help at the top of the page about midway down on the right there will be the contact us button and you can choose from email them calling you or chat.
If the page clearly said use 2 day shipping to receive on release day that is bull (if you dont mind me saying). I would recommend bringing that note to their attention. I hate to be a disgruntled customer especially to people who probably enjoy their job about as much as i enjoy mine but i have to recommend playing the part. That is not acceptable imo.
WHAT?!! I hope it's not like that. I used my Amazon credit to pay off the entire game and even extra for release day delivery. I check now and my order hasn't even shipped yet. Wth? I sent them an e-mail and they haven't responded yet. If I hear back from them i'll be sure to let you guys know.
yeahh plus they charged me sales tax from my state which is about $6.00 which i didn't even see until right now. along with shipping so my total was about 72.50. Which I don't mind paying ONLY if i get it on release day which is the whole reason i ordered online so i wouldn't have to drive 20-30 minutes to get to the nearest store to buy it. if i don't get it on release date since what you said it means order two day shipping and get it on release date should i make them refund my shipping money if i don't get it on release date? if that all makes sense. haha
I had originally chose 2 day shipping, since it said that it would come on release day. I checked yesterday and it had changed the estimated delivery date to Oct 4. So I had to change to one day shipping. So if you chose 2 day shipping you probably won't be getting it on release day.
yeah i know but we shouldn't have to pay more if the item was listed as a release day so long as we picked two day shipping. I agree with chuck. they should honor what they listed i'm not one to complain about things but this isn't right.
From my forum browsing during the borderlands 2 release, some people were successful at getting them to honor the rdd deal. Whatever changed at amazon they still haven't worked out the wrinkles. If you can get them to get it to you on release day there is no reason you should be charged for shipping 1 day shipping for release delivery is supposed to be a penalty of sorts for late pre orders.
They ended up fixing the problem so i should see it as being shipped tomorrow since they gave me a compensation of being a screw up on their side. If you have a similar problem i reccomend harassing them asap.
I've checked with the order and see that it was canceled due to some error from our end. I'm sorry for this and we certainly did not intend this to happen. Rest assured, you weren't charged for this order.
Generally when you place an order, we contact your bank for a purchase authorization to verify your card, but we don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations for 7-10 business days even if the order is canceled.
To compensate for this, I request you to please place a new order (sold or fulfilled by Amazon) with one day shipping and let us know so that we can waive off the shipping charges for the new order.