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2 Reviews
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1 of 1 people found the following review helpful:
5.0 out of 5 stars
Success stories of a variety of eclectic groups,
By Midwest Book Review (Oregon, WI USA) - See all my reviews
This review is from: Anytime, Anywhere (Hardcover)
How can brick and click businesses provide integrated services to their customers, and how can they incorporate features which set their web site apart form others? Anytime, Anywhere profiles the success stories of a variety of eclectic groups in a variety of industries, using interviews with executives and managers at these companies to glean tips on how to conduct a melding of brick-and-click functions. An excellent, practical handbook.
4.0 out of 5 stars
Customer Service - 360 degree!,
By
This review is from: Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers (Paperback)
Never mind the bricks or mortar, the book has the right focus; how to serve customer better. Besides concepts, it gives examples in detail. You would get that urge to go and try some of the ideas in your own stores.
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Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers by Robert Spector (Paperback - January 7, 2003)
$20.95
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