Customer Reviews

Apex GT2025DVR 20-Inch Flat-Screen TV/DVD/VCR Combo

5 star:		(1)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(7)

 

 

Got this TV combo delivered today. The DVD tray wouldnt even open the first time! Mechanical defect...Looks like Apex doesnt even do proper quality assurance. Now I to go through the hassle of repacking it and returning it thru UPS. AVOID!

Great unit for any room. Picture is great and having the DVD/VCR built into the unit makes for a great space saver. For the $$$, buying a FLAT SCREEN TV with all of these features is well worth it.

We purchased this combo TV and approximately 60 days later, the VCR slot began malfunctioning. We tried to call the customer service number, and was on-hold for 45 minutes (15 customers in queue waiting) before a service representative answered. She took some basic information and then put me on hold for another 20 minutes before disconnecting me with no repair/return information. I called again and there was 19 customers in queue. This is a great price for these features, but you may want to consider the lack of customer service when making your decison to buy.

The price was right, great picture, however, I was able to use it only once. The DVD stopped working on me the very next day. I was lucky, that I could send it back at no charge. Now I am getting Sylvania TV/DVD/VCR, but now I am afraid, I may be dealing with the same problem - I was reading review on it. It looks like all this TV/VCR/DVD combinations have some bugs.

Unlike some other reviewers, my TV was delivered in good shape and worked fine. Then, after 4 months, the TV simply refused to turn on. I called Apex customer service, which was fairly responsive, but the TV was out of warranty by a few weeks. They wanted me to ship the TV to them at my cost and spend at least $80 to fix it. Given the poor quality, I doubt that it's worth the effort or cost, so now I've got a 50-lb. paperweight!

The people have always been very nice to me at Amazon and still are. However,they shipped me a APEX GT2025DVR that was clearly a return. Packing slip was gone .Case dented.DVD would not open.Picture was color and black & white-then was gone.
Someone at Amazon may think this is funny,I do not. It is heavy and I had to have help to get it in the house -then help to get it out for UPS return.Sure I did not lose any money Amazon is good that way.Still I had to ask for help from my friends and had to get it ready for UPS return -I lost time and this should never have happend. Check things before they are shipped-don't send returns back out.

This is the worst purchase I have ever made. After a few months the connections on the back stopped working and I had to attach different wires to the cable- that lasted about a month, and now the cable goes out all the time. Then tonight the picture started to distort- I've barely had the tv two years.
Do NOT buy this.

Well, I guess I too was taken. Nine months of use and the DVD quits turning or reading the disc. Called APEX for a local service center location and they want me to return it to California at my expense and pay them an $80 service fee. By the time I do this I will have nearly the price of the unit paid again. I should have gotten the 3 year extended warranty. I'll get separate components next time from a name that is well known.
I can get service here for $30 and most likely the DVD reader is only about $40.