Customer Reviews

Apple MacBook Pro MD311LL/A 17-Inch Laptop (NEWEST VERSION)

5 star:		(7)
4 star:		(5)
3 star:		(0)
2 star:		(0)
1 star:		(2)

 

 

First, Apple's service is terrific! The computer is incredibly fast, and there seems to be a big difference between the new 7200 RPM hard drive models versus the slower hard drive model that they had before the refresh came out. I won't go into lengthy detail on this laptop, as the other reviews on the 15 inch would be quite similar. Just remember there is no SD card slot, and instead you have to purchase an inexpensive ExpressCard adapter, which allows you to have quite a bit of flexibility on what you want to plug in there.

Now here's the thing: I've returned this laptop two times over a dead area on the lower right of the space bar key. Great support, and Apple had no problem exchanging the first laptop and refunding the amount on the second laptop. Note that the problem I experienced with the space bar key occurred on the two laptops I had, and I was also able to replicate the issue on the models in the Apple Store and in the Best Buy Store. This is only unique to the 17 inch model, and the space bar works perfectly fine on the 13 or 15 inch models. This is strange to me since they're supposed to all have the same keyboard.

If you're a typist that pecks, then this won't bother you. But if you are a fast typer, and one who doesn't pound down on the keys, this probably will affect you.

Here's the problem: The first morning I started typing an e-mail, and got something like this, " HelloAnn, how areyou doing?" When I pressed the space bar key, the computer didn't actually recognize my 'press.' Granted, I type lightly, but I've never had a problem with a key press not being recognized. Try this test out yourself at an Apple Store or Best Buy Store with their 17 inch models.

Lightly press the lower right edge of the space bar (very lightly, but enough so that the space bar actually goes down). Do this 20 or 30 times in a row in a text editor so you can see the cursor move as you press the space bar. Sometimes the space bar will move and sometimes it won't, like righthere where there are fewspaces. The last sentence was just an example, but that's what happens when you press the space bar but the computer acts as if you didn't press it. It drives me nuts that the space bar does not always work. Now do the same test on the 13 and 15 inch models and notice that the space bar works every time, even with the lightest press (on the lower right hand portion of the space bar key, where touch typists usually press the space bar key).

So I ended up returning the 17 inch models (after 2 times, thinking the keyboard was just defective). After the second one was still defective, and the models at the stores had the same problem, I'll have to get the 15 inch model or wait until Apple fixes the lower right hand portion of the space bar key on the 17 inch models.

I'm picky, and for many buyers they won't even notice the space bar not being recognized because they type really hard or they type in the middle of the space bar. But for touch typists, usually the space bar is pressed on the left or right sides, and a press should be a press, even if it is light. I'm probably just going to get the 15 inch model, as it doesn't have the space bar issue.

Edit December 22nd: For further information, see the Apple discussion board from multiple folks at the official Apple site where people are having similar issues with the space bar key (including the Airs and other lines). Apparently Apple is forgetting to put the rubber pads on the underneath of the space bar -- there's a picture on the first page of the forum of what it looks like. If you're experiencing the same issue, I would call Apple support so hopefully they can start shipping with keyboards where the space bar actually works 100% of the time.

Since Amazon doesn't allow outside links, just go to google and type in the following search words "dead spot on space bar macbook pro" and it's the first link at the top that comes up.

I bought this laptop thinking of a computer with excellent graphics, performance and design, and let me just tell you, it has it all and more. I couldn't be happier with this purchase, great service from amazon btw.

I'm an architecture student, who has to run demanding softwares and create photorealistic representations, and this is the best computer you can find for such tasks. The design is flawless, I'm very happy with the improvements apple has made on this model, the extra graphics and the faster processor are not just small changes, you will definitely feel the big difference, and soon, there will be a lot of more devices to take advantage of the unique thunderbolt port.

It doesn't matter if you're looking for a home computer to have fun and search the web or if you need to run hardcore software and games, this is worth every $ you spend

I was looking to move from a desktop setup to a laptop setup that could function as a desktop replacement. I use multiple Operating Systems (OS) - Windows, Mac OS X, and Linux, but I didn't want to use virtualization (e.g., FusionWare or Parallels), nor a hacked rig, nor a dual or triple booter (been through that phase and while it is a great idea and I did it for awhile, it just wasn't working for me anymore). So, with the requirement that each have true HD display (1920x1080 minimum), I eventually settled on 3 machines: a Toshiba Qosmio X505 18.4" i7 laptop for Windows, repurposed my HP HDX16 Windows machine for Linux, and this MacBook Pro for OS X. But since you're not reading this to learn about Windows, Linux, or my preferred computer setup, let's skip all that and move on to my impressions of this MacBook Pro 17.

Well, on the plus side, I used to believe there was an outrageous "Mac tax," that is, you paid a premium for a MacBook because it was a Mac and that similar hardware (a Windows 7 machine, for example) would cost substantially less. Well, imho the "Mac tax" is still there, but it isn't nearly as high as I thought (on this machine, it's probably a chunk of change somewhere in the $500-600 range, but it is less than the $1,200 I had in mind earlier). Also, the laptop is as nice as all the numerous reviews out there state it is. But....

Hard Fact #1: When you get past the love-fest that surrounds "all things Apple," I've found that Apple's build quality isn't all that much better than numerous other manufacturers I've dealt with (frankly, Sony consistently betters Apple and I've had equal or better results from HP, Dell, and Acer). This MBP Pro is my tenth or so Mac (several MacBooks, several MBP, several Mac Minis, and an MacBook Air (I haven't included my numerous iOS devices)) and while they are nicely put together, they have had their fair share of defects (both cosmetic and functional) that far exceeds the so-called Conventional Wisdom (CW). For instance, this unit arrived with a bad "backlit keyboard" feature (the %-5 key looked as if all the light was radiating out from under it alone and all the other keys remained dim). Didn't spend almost $2,400 to have the %-5 key burn out my optic nerves, so I ordered a replacement. As usual, Amazon CS was great and I had the replacement within 1 business day (with return postage for the defective unit paid for by Amazon).

Hard Fact #2: I also find the Apple community's insistence that they own the GUI world ridiculous. I continue to hear over and over that once you own a Mac, you can mouse your way through life and you'll "never" again have to use the Command Line. Fact of the matter (at least for me) is I find myself using Terminal more in Mac OS X than I ever had to in either Windows or newer versions of Linux. The last time I used the Command Line this much was way back in my MS-DOS days.

Hard Fact #3: Apple fans (encouraged by Apple itself) want you to believe that Mac OS X is like Burger King - you can have it your way. Sorry, Mac OS X remains maddeningly non-customizable. For example, we're now in Lion (10.7) and a user still can't change something as simple as the color of the mouse cursor! In the end, using a Mac is like living life in a pre-school - you can have as much freedom as you want so long as it doesn't exceed what "they" want you to have. One can never can't get past the feeling that with Mac OS X it is "do it Apple's way or no way at all" (incredibly ironic given the fact that Apple pretty much launched with the 1984 Super Bowl commercial which compared IBM to "Big Brother" and Apple to "freedom").

Hard Fact #4: With the standard 4GB RAM configuration this MBP is an absolute dog (especially if you set up your machine with the security features OS X offers). With both the Firewall and the File Vault feature (which offers "on-the-fly" encryption of your hard drive) enabled, I was lucky to keep more than one application running smoothly. If I ran a multi-tab browser session and a photo editing package, the laptop would crawl to a virtual halt. BTW, initial encryption of the hard drive took more than a whopping 20 hours! In the end, I can't think of any user of this MBP model who would not need more RAM right from the get-go. Buying this laptop means buying more RAM immediately! Apple says 8GB is the max. But don't settle for 8GB as 16GB works. Crucial offers a 16GB RAM kit that turns this into a usable laptop. The 16GB kit is not cheap (almost $300 with "2-day Business shipping), but it is worth it. I received the RAM kit this a.m., installed it, the MBP recognized it, and I am now running it. Am thrilled; I now have a laptop worthy of the i7 CPU.

Final verdict? Nice machine, but it's nothing to swoon in ecstasy over (contrary to the seemingly usual reaction to Apple's offerings by the "Death to Microsoft and Other Non-OS X Companies" cult community of mags, rags, and fan-boys). Frankly, I have other machines that I think are nicer to look at, do (more) things better, and are more reasonably priced. But if you want to use OS X (and some of the programs I need to use require OS X), this is a great way to go.

3 stars for the as-shipped OEM config machine, 4 stars for the 16GB, working final setup.

Pros:

- Stunning full HD display.

- Very fast machine.

- Great interface and touchpad is the best I have seen.

- Solid, quality build.

- Clean OS and fluid experience.

Cons:

-- Obviously, the price. Some will find they need to take out a second mortgage to finance the credit card bill just incurred--especially if you get upgrades.

-- Only 4 GIG Ram standard.

-- Upgrades to default specs are expensive.

-- If you are used to Windows OS, the interface takes a while to get used to.

-- Did I mention it is expensive?

I use both Mac and PC windows devices. Each has their pros and cons. Some people purchase MAC on brand or OS loyatly or as a botique item, but I just decide based on needs and specs. I was shopping for a laptop, not only for portability but also to act as a dedicated replacement for a Desktop. I wanted a large high-res full 1080p HD screen and decent specs that won't be outdated in a year. I limited my searches to this crtieria. There are only a few laptops today that offer this criteria and all of the ones I sampled fall short of the Macbook on screen quality and display. You can get a higher spec machine for much less, but the quality and user experience on the MAC is what sold me. The display is just stunning. I would have opted for the 15 inch model but I was looking for the full 1080P resolution. I am mainly into multimedia and the Videos and Images are simply stunning. I have not seen a better display on any laptop out there, period.

As far as tech specs, you can get more for less money. The standard RAM is 4 GIG. Most other brands with laptops in this range start with 8. This is cheap as heck, IMO. You can get 4 GIG for $40 at cost. Basically, then, you can find other machines with equal specs for half the price. If tech specs are you main concern when purchasing, you can do better. But the machine is by no means slow and the specs will not be outdated in a year. It is a very fast machine and will outdo many of the deskptops on the market today. You will also be hard to find a display that riavls the macbook and the user experience is simply something else. IMO, of course.

Obviously, my decision was based on more than just specs. I will be using this quite a bit. Like most Apple products, the laptop itself is very high quality and solid with a sleek profile. No plasticy materials or feel. One of the reasons I disliked some other laptops is that they just felt too fragile and the materials seem cheap, as if you can snap the plastic easily. Some things you buy feel built to last and some things feel built to last a few months before something goes wrong. I sense the Macbook belongs to the latter category.

The user experience on the Macbook is also fluid and fast. The trackpad is the best I have ever come across. Pinching, swiping, selecting. Its all done with fluidity and without delays. It is a quality high-end experience and thats part of what sold me. This is a solid, well built machine. Period.

I have come across a few minor annoyances. Why are the ports on the left? When hooking up externals, I found this a bit annoying.

Overall, if you re not into graphics or multimedia, you should probably go with the 13 or 15 inch models. There is a lot of real estate on the 17 inch and the high res screen is nice but not everyone will need this. You can save some money by downgrading if multimedia is not a main priority. Also, the 17 inch is obviously not as portable. So if you travel a lot, you should consider this. You will probably find it hard to use this machine in economy coach class.

Overall, with a few minor annoyances, I couldn't be happier. Awesome machine. It is very expensive, but this is Apple and you know that going in. Can you do better with something else? It all depends on your needs and what you are looking for. The premium price was worth it for me. It may or may not be for you. I would suggest playing around with the macbooks and a number of laptops in the store before buying and avoid the MAC vs PC wars.

The laptop was received in good time and in good condition,only that the software DVDs were missing.

This is my first mac and I am highly impressed with the performance, an excellent engineering achievement from apple.

I read a lot of books on laptop and with this one I got up to 6 hours plus reading time from the battery.

The design is great and the operating system is simple to use.

The sound production is wonderful for a laptop, I have not played music with the full volume because I get the right volume before the full volume.

I was afraid after the payment when I read a review that complained about the space button not working properly, but mine works great when I got it.

Watching movies is great on this machine.

Above all, Amazon services are reliable.

I purchased my Macbook Pro 17 several months ago and after using it on both a personal and professional level i am completely satisfied:

PROS:

Screen: The HD screen is vivid and easy on the eyes even with the brightness turned down half way to conserve battery life.

Keyboard: The keyboard is comfortable and responsive, and now that I have experienced backlighting I would never want to go back.

Sound: The sound from the speakers is head an shoulders above the sound from my wife's PC she is always amazed when we play a song, youtube video, or DVD and it is consistently twice as loud as her computer. I also appreciate the fact my iPhone earbuds can control iTunes as well!

OS: If you are used to a PC it can taking a little time adjusting to the Mac OS but I find those unfamiliar with computing find the Mac OS much more intuitive an user friendly. It also makes certain task simple that can be frustrating on a PC.

Build: The Mac is ergonomic, sleek and light! There is nothing in the PC world that comes close to this build quality in my opinion. The single body architecture is not only elegant to the eye but it makes the computer feel much more sturdy as a whole.

Battery: Many people complain about the lack of a removable battery, I would join them if not for the incredible battery life I get from it. My old PC thrilled me when I got over an hour out of the battery, my has lasted over 3 hours of heavy use and up to 5 on medium use.

CONS:

Graphics Card: While the graphics are generally smooth and beautiful, I enjoy games and when boot camped the 1 Gig video card doesn't allow for the highest graphic settings on the newest games. For the price of the laptop it would have been nice having a better video card with more memory.

Cost: The Mac does not come cheap. I understand you get what you pay for but when many PC spec out better for $500.00 cheaper you have to admit you are paying a little more for a name than you really should!

Conclusion:

All things considered I am completely satisfied with my purchase. There is no PC on the market that allows the same flexibility and dual platform capability, having the mac I have the best the Apple and PC world have to offer in a sleek package of the highest quality. Since converting from PC to Mac 6 year ago I have never looked back and I don't see myself changing any time soon.

Positives:

Mac Os X is a fantastic experience

Beautiful 17" screen

Track pad is a thing of beauty. If you've never used swipe gestures (like me) prepared to be amazed

Solid aluminum construction. Most solid laptop I've ever experienced.

Great sound.

Light and sleek. In my opinion 17" is not overdoing it.

Love the magsafe charging. No more broken DC power ports.

Cons:

Keyboard takes a little getting used to.

I don't understand the arrow buttons.

4GB of ram and 5600 RPM HD are a bit underwhelming.

Glossy screen does occasionally reflect.

Expensive

I'm afraid the bottom of the laptop is going to scratch up good. Offsets are minimal

Of note, if you think you're going to swap out more ram easily, its a little bit more involved than that. I was expecting an easy open bay like most laptops. More memory means taking off the entire back plate of the laptop which involves close to 8 screws. I don't know about you but I'm a little hesitant to use a screw driver on my new 2300$ laptop. Ill get around to it eventually, but right now its not horribly pressing for normal use. Ram is SO cheap.

I was afraid 17" would be too big, but in the end I'm glad I went with the larger size. Its completely manageable and the laptop is quite light and looks great of course. Amazon shipping was as usual incredible and the presentation of the laptop inside its packaging was an apple experience, meaning I loved it.

Those are my initial post 3 days purchase thoughts. I also wanted to bootcamp the computer as well as test out a bit of light to medium weight gaming, i'll edit the review as those things come up. I might even try run skyrim on bootcamp!

I see no downside to this. Get a great laptop with overall great specs. Run Linux, OSX, Windows 7, whatever you want. Pay for a better than average screen and all aluminum body, plus a trackpad that is something else. Down the line throw in more ram, a bigger faster HD or even an SSD at the rate SSD is going.

Happy with the product and service provided by amazon. This is my first lap top purchased from amazon and I'm very happy with the purchase. Keep up with the good work amazon.

Originally, I was very frustrated with this product. It was not working correctly, and I was panicked thinking I had paid over $2,000 for a computer that was either not user-friendly, or (previously being a PC user and non-techie) I just wasn't technically inclined enough to use a Mac. Thankfully, I took my new MacBook Pro to the Apple Store (who has incredible customer service, but is over an hour away) and they will repair it.

Amazon gets a 1 star for sending me a defective product. The hard drive was damaged. The product itself gets a 4 star. I worked on one at the Apple Store and was impressed. It made me very excited to see what my MacBook Pro should and will do. It could be upgraded to a 5, but I have yet to see what it is fully capable of. Once it is returned and I can use it when it's working properly, I can better assess.

So happy with this! I have never had any problems. Will never go back to windows. I am not computer smart but use this with ease. Thank you Apple for a great product!