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  • AppleCare Protection Plan for Mac Laptops 13 Inches and Below (NEWEST VERSION)
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AppleCare Protection Plan for Mac Laptops 13 Inches and Below (NEWEST VERSION)

by Apple
| 27 answered questions

Available from these sellers.
  • The AppleCare Protection Plan gives you direct, one-stop access to Apple?s award-winning telephone technical support
  • With the AppleCare Protection Plan, you can extend your service coverage to three years from the computer's purchase date.
  • You can call Apple's award-winning technical support experts as often as you like and get your questions answered.
  • Global repair coverage for your Mac both parts and labor through convenient service options.
  • The AppleCare Protection Plan can be purchased only while your Mac is still covered under the standard one-year limited warranty.
7 used from $196.00 1 refurbished from $189.99


Special Offers and Product Promotions

  • Buy Used and Save: Buy a Used "AppleCare Protection Plan for Mac Laptops 13 Inche..." and save 21% off the $249.00 list price. Buy with confidence as the condition of this item and its timely delivery are guaranteed under the "Amazon A-to-z Guarantee". See all Used offers.
  • Six-Month Financing: For a limited time, purchase $149 or more using the Amazon.com Store Card and pay no interest for 6 months on your entire order if paid in full in 6 months. Interest will be charged to your account from the purchase date if the promotional balance is not paid in full within 6 months. Minimum monthly payments required. Subject to credit approval. 1-Click and phone orders do not apply. See complete details and restrictions.


Product Details

  • Product Dimensions: 0.9 x 5.3 x 5.3 inches
  • Shipping Weight: 0.3 ounces
  • Shipping: Currently, item can be shipped only within the U.S.
  • ASIN: B004R6J2V6
  • Item model number: MD014LL/A
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (83 customer reviews)
  • Amazon Best Sellers Rank:
  • Date first available at Amazon.com: March 8, 2011

Product Description

Amazon.com

Because Apple makes the hardware, the operating system, and many applications, the Mac is a truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call. Extend the complimentary service and support on your Mac to three years from the original Mac purchase date with the AppleCare Protection Plan. You get direct telephone access to Apple experts for technical questions, and you get global repair coverage--including both parts and labor--for your Mac and select Apple peripherals.

This version of AppleCare covers purchases of Apple MacBook, MacBook Pro, and MacBook Air laptop computers with screens 13 inches and smaller.

AppleCare Protection Plan for MacBook laptops 13-inch timeline

 

AppleCare Protection Plan for MacBook laptops 13-inch Apple MacBook with 13-inch screen
One stop for technical support
  • Direct access to Apple experts
  • Global repair coverage (may be subject to certain restrictions)
  • Mail-in repair for Mac notebook computers: Mail in your Mac using a prepaid shipping box provided by Apple (availability depends on the location of the Apple Authorized Service Provider; Apple may also request that the customer replace components with readily installable parts)
  • Carry-in repair: Take your Mac to an Apple Retail Store or other Apple Authorized Service Provider
Apple hardware coverage
  • Your Mac computer
  • Included accessories such as the power adapter
  • Apple memory (RAM)
  • AirPort Express Base Station, AirPort Extreme Base Station, or Time Capsule (must be purchased up to two years before your Mac purchase or during the term of your AppleCare Protection Plan coverage)
  • Apple display purchased with your Mac
Software support included
  • Using Mac OS X*
  • Quick how-to questions about iLife and iWork
  • Connecting to printers and AirPort networks

AppleCare Protection Plan (APP) Sales into the State of Florida
Resellers are not permitted to sell the AppleCare Protection to consumers in the State of Florida. Consumers resident in Florida may purchase the APP from Apple directly through the Apple Retail Stores or the Apple Online Store (store.apple.com).

** For Mac computers preconfigured with Mac OS X Server, the AppleCare Protection Plan covers server administration and network management issues using the graphical user interface of Mac OS X Server. For advanced server operation and integration issues, purchase Mac OS X Server Software Support.

Product Description

Overview Service and support from the people who know your Mac best. Every Mac comes with complimentary telephone technical support for 90 days from your Mac purchase and a one-year limited warranty. With the AppleCare Protection Plan, you can extend your service coverage to three years from the computer's purchase date. You can call Apple's award-winning technical support experts as often as you like and get your questions answered. And if you need repair service, we offer convenient service options around the world. MacBook / MacBook Air / 13" MacBook Pro - AppleCare Protection Plan For up to three years from your computer’s original purchase date, the AppleCare Protection Plan gives you direct, one-stop access to Apple’s award-winning telephone technical support for questions about Apple hardware, Mac OS X, iLife, and iWork. And you get global repair coverage for your Mac — both parts and labor — through convenient service options. What's in the Box Getting started guide Terms and conditions Important Note The AppleCare Protection Plan can be purchased only while your Mac is still covered under the standard one-year limited warranty.

Customer Questions & Answers

Customer Reviews

While Apple products are very reliable, I like the insurance.
J. Otlowski
I haven't had to use this protection plan yet (and will hopefully never have to), but so far so good.
Pierre
If you buy any apple product you should consider Apple Care well worth it.
Nuncio Cheverez

Most Helpful Customer Reviews

172 of 178 people found the following review helpful By KSBAY on April 5, 2011
Please note, this version of the Applecare Protection Plan is only for the Macbook, the Macbook Pro 13" and the Macbook Air.

The Macbook Pro 15" and 17" are covered under another version of the Applecare Protection Plan - AppleCare Protection Plan for Mac Laptops 15 Inches and Above (NEWEST VERSION) - For Portable Apple Computers 15 Inches and Above

The Applecare Protection Plan - an expensive but necessary requirement if you buy an apple laptop.

Why is it a requirement? Because Apple doesn't make the hard drives or the logicboards (motherboards) or the processors or the DVD burners inside their machines. Apple sources its parts from component manufacturers like Seagate, Nvidia, Intel, Sony etc etc. These parts just like all electronic components can and may fail after a period of time. Once a part fails, Apple is generally known to charge extremely high fees to repair or replace parts.

For example - Motherboards - $800 to $1200. Superdrive replacement - $200 to $300. LCD screen replacement - $500 to $600) It's better to be pay for Applecare once than pay Apple exorbitant repair fees every time a part fails.

Basically, the A.P.P. is a 2 year warranty extension to your apple laptop (that comes with a one year hardware warranty), it provides unlimited phone support and hardware diagnosis. It also offers Mail-in repair for Mac notebooks using a prepaid shipping box provided by Apple and service by an apple store or an Apple Authorized Service Provider.

Every mac (just like any other computer maker) comes with a 1 year standard warranty with 90 days of telephone support.
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42 of 45 people found the following review helpful By L. Iacono on May 23, 2011
Considering a laptop costs anywhere from $900 and up, the price for extending the coverage to an additional 2 years with 3 years of total coverage from the date of purchase is a great deal. I purchased a Refurbished MacBook Pro and while traveling to Costa Rica had the unit fail completely (logic board). I took it to an Apple Store and in 5 days, the unit was fully repaired and is, actually, a new laptop.

Likewise, I purchased a MacBook 13" for my daughter a few years ago and her computer had problems as well. Likewise, her unit was completely repaired under the extended warranty. I have friends with similar circumstances over the years and never have I heard a negative comment regarding the service.

The phone service is equally impressive, having called in both instances to see if the problems could be resolved via special instruction from a rep. I find it very hard to believe anyone will have any trouble getting the best service available with these extended warranties.

Laptops are portable units that are likely going to test gravity a few times in their lifespan. Not purchasing an extended warranty is rather frivolous, especially considering that it will only add up to a little over a $100 per year for Apple Care Protection. I know my laptop is definitely worth it...
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46 of 52 people found the following review helpful By wcyd on September 4, 2012
To be specific, here are main reasons why this kind of plan not worth the money:
1. Electronic products often fail for following common reasons: Bad connection in assembling process, such as loose soldering; Over heating for failed components or circuits. Those problems, if ever exist, will happen during the first year under normal usage and covered by standard, free, one year warranty. It is very unlikely to happen after one year, unless you hardly used it during first year. If so, why buy it now?
2. On 2nd and 3rd year, the value of the product depreciates significantly. In general, if you buy it for $1500 new, it will worth $1000 or $750 after 2 years. So your loss will be much less than you think. But even in this worst case, you still can sell the computer for parts, further reduce the loss.
3. But fundamentally, assuming Apple makes money selling this plan (no brainer!), then statistically you lose. Buying the plan and hope to make the money back, is like going to Las Vegas to get rich.

But, you do lose less money if you:
1. Buy the high end laptop which cost $2000 or more (so insurance is relatively cheaper);
2. You use it extensively (long hours, heavy load), pushing the product to the limit (under extreme environment) without abuse (more chance to fail and needs coverage).
3. Buy the plan cheaper by shop around.

This plan is basically a type of insurance. You should only buy insurance for things that you can't afford to lose, such as fire, life and no fault auto insurance. And typically, plans like Applecare is statistically much more expensive than those standard insurance. I read Best Buy's financial report couple of years ago. Their profit of selling goods only covers their operation cost.
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38 of 43 people found the following review helpful By Mark Zettlemoyer on April 27, 2012
Verified Purchase
I have more of a gripe with the "old version" AppleCare sold through Amazon, where I wrote a review as well, but I also had trouble with this "new version": an incredible hassle, at least when purchased through sellers in the Marketplace.

First, importantly, while Amazon is an authorized Apple retailer, sellers in Amazon's Marketplace are not. This means Apple does not have to honor the purchase. There is no official "old" and "new" version by Apple, it's Amazon's lingo only. When I thought I was ordering the "new", hassle-free version (where you can register quickly online), I received instead the "old version" which requires a lot of time on the phone with Apple, who -- again -- don't need to honor the purchase because it's not authorized. I had to return to seller.

Second, you can get AppleCare legitimately and for less money at authorized retailers. Check out B&H Photo in NYC and online [...]. I paid $190 and registered online the same day.

Third, I've had trouble ordering the "old version" from the Marketplace as well. Many sellers don't know the difference, and may not care about the hassle they're roping you into. The short of it: For AppleCare, stay away from Amazon.
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