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Product Description
Amazon.com
Because Apple makes the hardware, the operating system, and many applications, the Mac is a truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call. Extend the complimentary service and support on your Mac to three years from the original Mac purchase date with the AppleCare Protection Plan. You get direct telephone access to Apple experts for technical questions, and you get global repair coverage--including both parts and labor--for your Mac and select Apple peripherals.
This version of AppleCare covers purchases of the Apple iMac desktop computer.
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 |  One stop for technical support
Apple hardware coverage
Software support included
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AppleCare Protection Plan (APP) Sales into the State of Florida
Resellers are not permitted to sell the AppleCare Protection to consumers in the State of Florida. Consumers resident in Florida may purchase the APP from Apple directly through the Apple Retail Stores or the Apple Online Store (store.apple.com).
** For Mac computers preconfigured with Mac OS X Server, the AppleCare Protection Plan covers server administration and network management issues using the graphical user interface of Mac OS X Server. For advanced server operation and integration issues, purchase Mac OS X Server Software Support.
Product Description
Overview Service and support from the people who know your Mac best. Every Mac comes with complimentary telephone technical support for 90 days from your Mac purchase and a one-year limited warranty. With the AppleCare Protection Plan, you can extend your service coverage to three years from the computer's purchase date. You can call Apple's award-winning technical support experts as often as you like and get your questions answered. And if you need repair service, we offer convenient service options around the world. iMac - AppleCare Protection Plan For up to three years from your computer’s original purchase date, the AppleCare Protection Plan gives you direct, one-stop access to Apple’s award-winning telephone technical support for questions about Apple hardware, Mac OS X, iLife, and iWork. And you get global repair coverage for your Mac — both parts and labor — through convenient service options. What's in the Box Getting started guide Terms and conditions Important Note The AppleCare Protection Plan can be purchased only while your Mac is still covered under the standard one-year limited warranty.
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Customer Reviews
Most Helpful Customer Reviews
68 of 71 people found the following review helpful
5.0 out of 5 stars
You'd be a fool not to buy the 3 year warranty, especially at such a great price!
April 3, 2011
AppleCare Warranty Service is as good as GOLD!
In the last 2 months, my 3-year old 24" iMac started developing some minor problems (the computer never stopped working, but it had some display issues, some failed sensors, and some fan problems.) The Apple tech that looked at my iMac ran a 15 hour diagnostic test and determined that the logic board, the display, AND the graphics card should all be replaced in order to ensure reliability, but recommended that instead of getting it repaired (which would have been fully covered by the warranty) that I try to seek an "advanced replacement" computer from Apple. I called Customer Relations at AppleCare, and 2 days later (with only 5 days left on the 3 year warranty) Apple decided that instead of repairing my 3 year old 24" iMac, they were going to replace it with a brand new 27" iMac, at no cost to me!!! I just got my new computer 2 days ago! It is AWESOME! Try getting that kind of warranty service from Dell!
The best part is that the new computer they sent me comes with a brand new warranty, just like a newly purchased iMac would! (It comes with 1 year, but I can upgrade the warranty to 3 years by buying this item from Amazon) It really paid off to have the 3-year warranty on my last computer, so you can bet I will be buying the 3-year warranty again on this new one they sent me!
In the last 2 months, my 3-year old 24" iMac started developing some minor problems (the computer never stopped working, but it had some display issues, some failed sensors, and some fan problems.) The Apple tech that looked at my iMac ran a 15 hour diagnostic test and determined that the logic board, the display, AND the graphics card should all be replaced in order to ensure reliability, but recommended that instead of getting it repaired (which would have been fully covered by the warranty) that I try to seek an "advanced replacement" computer from Apple. I called Customer Relations at AppleCare, and 2 days later (with only 5 days left on the 3 year warranty) Apple decided that instead of repairing my 3 year old 24" iMac, they were going to replace it with a brand new 27" iMac, at no cost to me!!! I just got my new computer 2 days ago! It is AWESOME! Try getting that kind of warranty service from Dell!
The best part is that the new computer they sent me comes with a brand new warranty, just like a newly purchased iMac would! (It comes with 1 year, but I can upgrade the warranty to 3 years by buying this item from Amazon) It really paid off to have the 3-year warranty on my last computer, so you can bet I will be buying the 3-year warranty again on this new one they sent me!
30 of 31 people found the following review helpful
Amazon Verified Purchase
Because a leading consumer magazine once wrote that one of the few extended warranties worth purchasing was for a computer, I decided to take the plunge when I purchased my new iMac. After all, it covers unlimited tech phone calls and visits to my local Genius Bar for the next three years. Considering that I had some issues with an older Mac Mini that the Apple Tech staff had to assist me with, I knew that this was worth it.
If you buy AppleCare directly from Apple at the time you purchase your computer, you will be automatically registered. But what about those of us who buy elsewhere -- in my case, at Amazon? Registration is easy as long as you have an internet connection; otherwise, you have to go through the hassle of mail and FAX. The protection plan comes in a small box that contains nothing but paperwork, with directions to go to the Apple site to activate it or, without internet, how to do it by snail mail or FAX. Most people will want to use it right away, especially if they run into issues with set up, so you might want to think twice or three times if you can't go online.
As a longtime Mac User, I didn't think that I'd use it right away; however, I had a question this morning. The Express Service called me back, and I was speaking to a Tech Support Staff member within 3 minutes. He not only answered my question, but he proceeded to help me solve a related problem with an external hard drive. There's a reason Apple is known for having some of the best support.
My only beef with Apple Care is that the normal warranty/tech help period is 90 days, with one phone call per day allowed during that time. They seem to push you toward getting AppleCare, especially if you're new to the Mac environment. Note: AppleCare is different from "One-to-One" which is a service available only at the Apple Store and which helps you not only set up your Mac but use it.
-- Debbie Lee Wesselmann
If you buy AppleCare directly from Apple at the time you purchase your computer, you will be automatically registered. But what about those of us who buy elsewhere -- in my case, at Amazon? Registration is easy as long as you have an internet connection; otherwise, you have to go through the hassle of mail and FAX. The protection plan comes in a small box that contains nothing but paperwork, with directions to go to the Apple site to activate it or, without internet, how to do it by snail mail or FAX. Most people will want to use it right away, especially if they run into issues with set up, so you might want to think twice or three times if you can't go online.
As a longtime Mac User, I didn't think that I'd use it right away; however, I had a question this morning. The Express Service called me back, and I was speaking to a Tech Support Staff member within 3 minutes. He not only answered my question, but he proceeded to help me solve a related problem with an external hard drive. There's a reason Apple is known for having some of the best support.
My only beef with Apple Care is that the normal warranty/tech help period is 90 days, with one phone call per day allowed during that time. They seem to push you toward getting AppleCare, especially if you're new to the Mac environment. Note: AppleCare is different from "One-to-One" which is a service available only at the Apple Store and which helps you not only set up your Mac but use it.
-- Debbie Lee Wesselmann
28 of 29 people found the following review helpful
By Bobby Earle
... and sometimes I have the warranty and sometimes I don't. Every time I don't have the warranty, I regret it. Apple is so amazing about replacing things -- they don't fight you on it ever. You have a problem, you take your computer in, and they fix it. It's always that simple.
My favorite part is that I don't have to search for the warranty paperwork every time I have to bring a computer in. It's just on their file.
My favorite part is that I don't have to search for the warranty paperwork every time I have to bring a computer in. It's just on their file.
Most Recent Customer Reviews
5.0 out of 5 stars
Apple Care
With this very new iMac computer that does connect to my old iMac I would be dead in the water without the very helpful techs at the end of Apple Care telephone line.
Published 8 days ago by Bruce Berndt
5.0 out of 5 stars
The Apple Doc.
Only had one hiccup with my Mac thus far...which worked out to be an OS update that slowed down my pc. Read more
Published 9 days ago by Chris
5.0 out of 5 stars
Protection Plan
Worked exactly as described. The specs were consistent with what I needed and I am very satisfied with this purchase.
Published 16 days ago by John G. Crandall
5.0 out of 5 stars
worth every penny
Had on the last Mac and it saved $ hundreds in repairs. Came into play just months before term end. Highly recommended.
Published 28 days ago by Rochelle Yospe
4.0 out of 5 stars
Don't know yet
Have not have to use it but I should have not I onlyl had the desktop for a couple of weeks. Bought the protection plan just in case.
Published 1 month ago by Loretta Saunders
5.0 out of 5 stars
Good response
Had very good response with contacting Apple reps with downloading programs. Lots of confusion with establishing an Apple ID. Don't know why??
Published 1 month ago by Art H
5.0 out of 5 stars
Great Protection
Just love it, nothing is better than to have great protection from AppleCare Protection Plan. It is so worth the price.
Published 2 months ago by Merryanawati Anwar
5.0 out of 5 stars
Necessary
When you spend the amount of money that the Late 2012 27 inch iMac commands, you don't skimp on the protection, it's just common sense.
Published 3 months ago by D. Jacobs
5.0 out of 5 stars
AppleCare for the iMac
The AppleCare product extends your warranty for an additional 2 years for parts and labor but the most important reason for me to acquire it was for the handholding that it affords... Read more
Published 3 months ago by Ronald Chang
5.0 out of 5 stars
BUY! BUY! BUY!
I'm sold on Apple products, but....every once in awhile they do break. I purchased a new iMac and covered it with this protection plan. Just about a year out the CD drive failed. Read more
Published 3 months ago by S. E. Sopher
