Customer Reviews

AppleCare Protection Plan for iMac/eMac M8851LL/B - 3 Years

5 star:		(2)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(0)

 

 

I purchased this with my new 24" iMac 6 months ago.

What a great purchase, I have used the protection plans several times during this period mainly because I thought I was having problems and called for help. Little did I know that I just didn't know what I was doing on a Mac since I came from PC's and had never owned a Mac before.

Everytime they were quick and very helpfull and as a bonus they phone support is located in the US and English is their first language!

This purchase really came in handy as I had to replace the graphics board and screen on my iMac and it cost me nothing. The ease of mind and assistance from Apple was worth the purchase as well. I highly recommend buying this protection with your computer. If I could extend it I would.

iMacs are basically glorified laptops with several mobile components. There could be a higher risk of component failure. Repairing them yourself is not an option since its not a regular desktop where you can swap one bad component out for another. I bought a refurb iMac from Apple. 2 weeks into it, it started shutting itself off intermittently - just a complete off, as if someone yanked the power cable. Apple support is excellent, and its a totally different experience than finding out a repair center to send some PC product (3rd party contracted service providers). I took it to the nearest Apple Store (65 miles away), and they took it in. In 2 weeks, I got my iMac back, with a brand new logicboard. That was in mid-2007. Fast forward to 2009. The iMac started freezing completely intermittently - and after 20 mins of doing nothing, I get the Mac's "Black-Screen-Of-Death", which follows a kernel panic. First time I took it in, they did give me the run-around, trying to blame the Crucial.com RAM I installed. But, they changed my hard drive and returned the iMac. No luck. Took it back in, and after 2 weeks, I got it back, again, with a new logicboard. Even though I lost some time ... the customer service experience with Apple is far far better and satisfactory than others I've had to go through. My AppleCare protection extends till 2010 and I for sure think it is worth every single $.