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  • AppleCare Protection Plan (iMac/eMac) OLD VERSION
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AppleCare Protection Plan (iMac/eMac) OLD VERSION

by Apple

List Price: $169.00
Price: $154.75 & FREE Shipping
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  • Extends telephone support from 90 days to three years
  • Adds two years of hardware repair coverage to the one-year limited warranty, including onsite service
  • Provides dedicated access to Web-based support resources
  • Includes powerful diagnostic tools (Tech Tool Deluxe from Micromat)
  • Covers Apple mouse and keyboard when included with computer
5 new from $80.00

There is a newer model of this item:



Product Details

  • Shipping Weight: 2.4 ounces (View shipping rates and policies)
  • Shipping: Currently, item can be shipped only within the U.S.
  • ASIN: B00007J8SC
  • Item model number: M8851LL/A
  • Average Customer Review: 3.1 out of 5 stars  See all reviews (17 customer reviews)
  • Discontinued by manufacturer: Yes
  • Date first available at Amazon.com: October 2, 2001

Product Description

Product Description

PLEASE NOTE: This warranty extension is for U.S. residents only, and is additionally not valid for residents of Florida, Puerto Rico, Virgin Islands or Pacific Territories APPLE M8851LL/A iBook Protection Plan - The AppleCare Protection Plan is a uniquely integrated service and support solution completely backed by Apple. This comprehensive plan includes telephone support, Apple certified repairs, Web based support resources, and powerful diagnostic tools.

From the Manufacturer

Get peace of mind from Apple
The AppleCare Protection Plan extends the complimentary coverage on your Mac to three years of world-class support. The plan includes expert telephone assistance, onsite repairs for desktop computers,* global repair coverage for portable computers, web-based resources, and TechTool Deluxe from Micromat--all for one price.

Three years of security
Every Mac comes with 90 days of telephone support and one year of service coverage at an Apple-authorized repair center. By purchasing the AppleCare Protection Plan with your Mac, you can extend your coverage to three years.

Comprehensive coverage
The AppleCare Protection Plan covers your Mac, as well as an AirPort Card, an AirPort Base Station, and Apple RAM purchased for your Mac. Power Mac and PowerBook customers can also enroll one Apple display for coverage, provided the Mac and display are purchased together.

One number to call for help
Because Apple creates the computer, the operating system, and many built-in applications, the Mac is a truly integrated system--with superior support. Just one phone call can help resolve most issues with your Mac. The AppleCare Protection Plan provides support for Apple hardware, the Mac OS, and Apple applications, including iCal, iDVD, iMovie, iPhoto, iTunes, AppleWorks, and QuickTime.

Convenient repair options
The AppleCare Protection Plan includes up to three years of onsite service for desktop computers.* The plan also provides global repair coverage for portable computers, which can be very important if you travel abroad. Apple-certified technicians perform repairs using genuine Apple parts.

Investment protection
Purchase the AppleCare Protection Plan along with your new Mac to take maximum advantage of the coverage the plan provides. No other service and support program can provide peace of mind for such a small investment.

This plan is not available for Florida consumers, or where prohibited by law.
* Onsite service is not available in all locations.

Customer Reviews

It may seem expensive at first but it can save you some serious money in the long run.
Linden Wilson
The next time you will call they will have 'forgotten' who you are, and tell you they are unable to locate you using your Apple ID or the phone number.
RC in Dallas
Tech support led me through wiping hard drive clean, loads of speed tests, loads of other tests, reboots, etc.
Kate Feinstein

Most Helpful Customer Reviews

15 of 16 people found the following review helpful By Linden Wilson on October 25, 2005
My parents bought me an iBook for high school graduation a couple years ago. Thank God they bought Apple Care to go with it. My generation of iBook seemed to be plagued with issues. I took it in to the Apple Store and had it repaired several times (for free because of Apple Care). These repairs alone would have cost me several hundred dollars. A couple months ago, I took it in because it was still having problems. They proceeded to tell me that because they had repaired it too many times, they were going to replace it...just like that. I got a brand new, better (G4 instead of G3) iBook for free because of Apple Care. It may seem expensive at first but it can save you some serious money in the long run.
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17 of 20 people found the following review helpful By WDM on March 25, 2005
The AppleCare Protection Plan is a wonderful thing for any Apple product. The best thing of all is that you have an ENTIRE YEAR to purchase it after you buy your Apple product. PC manufacturers usually REQUIRE you to purchase the warranty at the time of purchase or you don't get a warranty at all. Apple gets five stars for this AppleCare because it is a VERY good price for a three year warranty. Besides, when do Apples crash? HARDLY EVER! However, with all electronics, there is always the possibility of a fluke happening and in case you get one, AppleCare will get it taken care of and you have nothing to worry about. Yet again, Apple amazes me.
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19 of 24 people found the following review helpful By Dean on January 14, 2005
I have now replaced my 4th Mac and after using everything from Packard Bell in the early 90's to NEC. Sony, Gateway, and Dell I am experenced with "everyday" use of computers, here are MY findings:

The price for Apple Care is 1st class service for those who want worry free ownership at a very fair price. Chances are you will never need it (I have yet to crash an Apple unlike PC's) however, it does add peace of mind.

The cost is far less then COMPUSA plans with far better support.

Apple does not try to blame everyone else IF there is a problem, they fix it, period!

One of the other reviews said it cost $450.00 to fix the CRT (Apple Paid) and that was a reason for one star...if you look at Consumer Reports it clearly states who is the leader in service, quality, and over all satisfaction---and that----addresses real world operations not some opinion of one consumer.
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10 of 12 people found the following review helpful By Sally on January 19, 2006
I buy Apples because I prefer spending my energy doing my computer thing rather than spending it trying to outsmart the internal workings of a plastic box. On those rare occassions when an Apple malfunctions or does something "outside the box" one phone call to the 800 number has generally resolved it. The time it didn't, I was sent a new DVD burner and over-the phone instructions even I couldn't mess up. AppleCare allows one to call that 800 number for three years. Besides the technical support of the internals widgets the support desk also helped me with my beginner "how to get out of this mess" problems. Well worth the price.
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1 of 1 people found the following review helpful By Sara on December 27, 2009
When I first bought
AppleCare, I did so begrudgingly because I had had some problem with the power cord and needed it replaced, but it turned out that the customer service call alone would have cost $50. Well, AppleCare has come in handy at least a few times since (is it because Apple products are mostly faulty? I don't know). They sent a replacement battery and a second new magsafe adapter (this is a horrible power cord!).

I bought my computer used and it had a few issues to begin with. When I went to the Apple Store to see if they would repair it under the warranty, they claimed that they couldn't do that because it was due to "abuse." However, recently I had a failure of my hard drive and called AppleCare. They sent a box express the next day. I packed the computer up, called Fedex and they picked it up from my house. Two days later the computer returned and the hard drive was replaced, and so were all of the major issues that I had tried to have repaired earlier. Essentially, I have a new computer. It's in better condition than when I bought it (I bought used 2 years ago) and the computer itself is going on 5 years old or older.

I'd really recommend Apple Care. You may run into some "snags" in trying to get the repair but I'm so impressed with the latest work that they've done. Their service has been very prompt and comprehensive.
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1 of 1 people found the following review helpful By Alexandra M Poolt on November 13, 2014
I am now 24 minutes into my 3rd phone call in a week . All 3 times I have not ONCE been able to speak to anyone who can help with my IMAC computer issues. The first 2 times I was left waiting for 42 and 53 minutes before I just hung up. One of the reasons I buy Apple products and have been for 15 years is the excellenet customer service..that once existed Now it has become an absolute JOKE...
Today I spoke to a woman who could barely speak english and I had a Very hard time understanding.. who told me Ill connect you with someone to help with your problem ..The recording said "5 minutes or longer" ..that was 28 minutes ago.,,,STILL waiting !!!!!!!!!
Also when I put in my serial number the machine NEVER gets it right no matter how hard I concentrate on my diction.
So now i am sitting here fuming that I paid all this money for Apple Care and I get treated with such disregard and Incompetence.
Im about to buy a new phone and think I will look to buy something other than apple..What a SHAME!!!...One of the great companies in this country is run SO poorly.
I have been on the phone for over 47 minutes now and NOTHING but classic rock and "all Apple advisors are still busy""...Guess ill have to hang up again...
Matthew Grace
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