Top critical review
2 of 2 people found this helpful
One of the great companies in this country is run SO poorly
on November 13, 2014
I am now 24 minutes into my 3rd phone call in a week . All 3 times I have not ONCE been able to speak to anyone who can help with my IMAC computer issues. The first 2 times I was left waiting for 42 and 53 minutes before I just hung up. One of the reasons I buy Apple products and have been for 15 years is the excellenet customer service..that once existed Now it has become an absolute JOKE...
Today I spoke to a woman who could barely speak english and I had a Very hard time understanding.. who told me Ill connect you with someone to help with your problem ..The recording said "5 minutes or longer" ..that was 28 minutes ago.,,,STILL waiting !!!!!!!!!
Also when I put in my serial number the machine NEVER gets it right no matter how hard I concentrate on my diction.
So now i am sitting here fuming that I paid all this money for Apple Care and I get treated with such disregard and Incompetence.
Im about to buy a new phone and think I will look to buy something other than apple..What a SHAME!!!...One of the great companies in this country is run SO poorly.
I have been on the phone for over 47 minutes now and NOTHING but classic rock and "all Apple advisors are still busy""...Guess ill have to hang up again...