AppleCare Protection Plan for iPod nano 1G, 2G, 3G, 4G & 5G; iPod shuffle 1G, 2G (OLD VERSION)

by Apple

Product Details

• Item Weight: 1 pounds
• Shipping Weight: 1 pounds (View shipping rates and policies)
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B000N8RHBE
• Item model number: MA964LL/A
• Average Customer Review: 4.1 out of 5 stars  See all reviews (12 customer reviews)

Product Description

Amazon.com Product Description

Every iPod comes with complimentary single-incident telephone technical support within 90 days from the date of purchase and one year of hardware service coverage. The AppleCare Protection Plan for iPod extends your service and support coverage for your iPod, its included accessories, and iTunes to two years from the original purchase date of your iPod.

This AppleCare plan (MA964LL/A) cover the iPod nano and iPod shuffle. With this plan, you get direct access to Apple experts for answers by phone and anytime access to web-based resources. Should your iPod or the included accessories need service, Apple-authorized technicians will repair it or provide a replacement using genuine Apple parts. (For iPod touch or iPod classic, see the MA518LL/A AppleCare Protection Plan.)

Extend your coverage to two years of service and expert telephone support.

Key Features
Comprehensive service and support

• Extends telephone support up to two years
• Extends hardware coverage up to two years
• Provides expert support for both Mac and Windows users

Protection for the iPod and iTunes solution

• Covers iPod and included accessories: iPod battery, iPod earphones, other accessories in the iPod box
• Supports iTunes and connection with iPod

Quality and convenience backed by Apple

• Offers award-winning technical support
• Provides a convenient toll-free telephone number
• Guarantees genuine Apple replacement parts
• Permits transfer of the plan between owners

Investment protection
Apple recommends that you purchase the AppleCare Protection Plan with your new iPod to take maximum advantage of the coverage the plan provides. This comprehensive plan is available for all iPod models within their one-year limited warranty that connect to either Macintosh computers or Windows PCs.

One Number to Call for Help
Because Apple creates both the iPod and iTunes, they form a truly integrated solution for digital music and more. If you ever have a question about their use, you'll have direct telephone access to Apple's own technical support group--the people who know iPod and iTunes best. AppleCare representatives can help troubleshoot your iPod and its connection with iTunes. Apple offers the same complete service for both Mac and Windows users.

Peace of Mind at Home or on the Road
With iPod, you can take your entire music collection everywhere you go. But should your iPod need service, the AppleCare Protection Plan gives you the peace of mind of knowing that Apple provides global repair or replacement coverage.

Product Description

Get the most from your iPod for two years from its original purchase date with the award-winning AppleCare Protection Plan. Youll enjoy telephone technical support from our experts for questions about using your iPod, and youll get global repair coverage both parts and labor on your iPod, its battery, and included accessories.

Customer Reviews

Most Helpful Customer Reviews

18 of 18 people found the following review helpful:

5.0 out of 5 stars No problem with registration or repair, December 16, 2007

By 

John F. Ryan "ryanjo" (Lake Mary, FL USA) - See all my reviews
(REAL NAME)   

This review is from: AppleCare Protection Plan for iPod nano 1G, 2G, 3G, 4G & 5G; iPod shuffle 1G, 2G (OLD VERSION) (Electronics)

I had no problem registering the iPod on line, even though I bought it from Amazon. The registration does require filling out an online form and choosing an "Apple ID", but the defaults are set NOT to send any advertising emails. etc.
I did have an opportunity to use the AppleCare warranty about a year after buying my Nano (battery didn't hold charge). The telephone call did take about 12 minutes on hold (daytime hours), but the tech rep offered either to send me a return box (free shipping), or I could take the Nano to an Apple store and exchange it. My closest Apple store is a tank of gas, so I exchanged by mail. The box came in 2 days, and the Nano was returned within a week. I can't tell whether it was the same unit or a refurb, but it was in pristine condition.
My experience isn't unique; Consumer Reports regularly lists AppleCare as the best tech support in the electronics industry.

22 of 27 people found the following review helpful:

1.0 out of 5 stars Great protection ... pain in the rear to register ..., October 1, 2007

By 

kre8iv1 (Flemington, NJ) - See all my reviews
(VINE VOICE)   

Amazon Verified Purchase

This review is from: AppleCare Protection Plan for iPod nano 1G, 2G, 3G, 4G & 5G; iPod shuffle 1G, 2G (OLD VERSION) (Electronics)

I bought (2) 2nd generation iPod Nano's, and (2) AppleCare Protection plans (ACPP).

Amazon's price for the ACPP's was GREAT!

APPLE's registration process was NOT.

I could NOT register either iPod online. Both produced error messages and I had to call Apple directly. Both calls lasted at LEAST 20 minutes each.

For one iPod, I actually had to fax them my receipt because the item had been on the SELLER'S shelf for over 90 days and Apple had to verify that I had actually purchased it legally.

For the other iPod, I purchased it DIRECTLY FROM APPLE as a refurbished unit, and I STILL had to call them to register it! Seems that even though the serial number displayed on the screen and etched onto the back of the unit matched each other, neither one of those matched the one on the Apple invoice!

I know this entire process was set up to prevent theft/bootlegging, however it is just annoying and time consuming for me, the true purchaser.

Let's hope I NEVER have to call Apple to actually utilize one of them!!!!

NOTE: on 11/8/08 I DID have to utilize my ACPP because my one iPod battery was not charging properly. I walked into my local Apple store at my scheduled appointment time with a copy of my ACPP and I walked out 5 minutes later with a replacement iPod. No problems, no questions, everything was easy and quick. I'm glad to know that my initial difficulties with registering my 2 iPod's were redeemed with the ease of replacement at the store! When I buy a new iPod I will be back to get another ACPP on Amazon.

Thank you Apple, and thank you Amazon!

1 of 1 people found the following review helpful:

4.0 out of 5 stars Great protection for those who are hard on their ipods, April 20, 2009

By 

A. John "military mom" (Brooklyn, NY) - See all my reviews
(VINE VOICE)    (REAL NAME)   

Amazon Verified Purchase

This review is from: AppleCare Protection Plan for iPod nano 1G, 2G, 3G, 4G & 5G; iPod shuffle 1G, 2G (OLD VERSION) (Electronics)

My daughter's ipod nano's warranty was running out and I got an email from Apple themselves offering me the extended warranty. I must say I jumped on the offer because my daughter is pretty hard on her ipod but after comparing the price on Apple's website and then again on Amazon, I decided to go with Amazon. The warranty in itself is just what you would get when you first purchased your ipod but for another extra year. It's up to you whether you think it's worth it or not.