Customer Reviews

AppleCare Protection Plan for iPod nano 1G, 2G, 3G, 4G & 5G; iPod shuffle 1G, 2G (OLD VERSION)

5 star:		(7)
4 star:		(3)
3 star:		(0)
2 star:		(0)
1 star:		(2)

 

 

I had no problem registering the iPod on line, even though I bought it from Amazon. The registration does require filling out an online form and choosing an "Apple ID", but the defaults are set NOT to send any advertising emails. etc.
I did have an opportunity to use the AppleCare warranty about a year after buying my Nano (battery didn't hold charge). The telephone call did take about 12 minutes on hold (daytime hours), but the tech rep offered either to send me a return box (free shipping), or I could take the Nano to an Apple store and exchange it. My closest Apple store is a tank of gas, so I exchanged by mail. The box came in 2 days, and the Nano was returned within a week. I can't tell whether it was the same unit or a refurb, but it was in pristine condition.
My experience isn't unique; Consumer Reports regularly lists AppleCare as the best tech support in the electronics industry.

I bought (2) 2nd generation iPod Nano's, and (2) AppleCare Protection plans (ACPP).

Amazon's price for the ACPP's was GREAT!

APPLE's registration process was NOT.

I could NOT register either iPod online. Both produced error messages and I had to call Apple directly. Both calls lasted at LEAST 20 minutes each.

For one iPod, I actually had to fax them my receipt because the item had been on the SELLER'S shelf for over 90 days and Apple had to verify that I had actually purchased it legally.

For the other iPod, I purchased it DIRECTLY FROM APPLE as a refurbished unit, and I STILL had to call them to register it! Seems that even though the serial number displayed on the screen and etched onto the back of the unit matched each other, neither one of those matched the one on the Apple invoice!

I know this entire process was set up to prevent theft/bootlegging, however it is just annoying and time consuming for me, the true purchaser.

Let's hope I NEVER have to call Apple to actually utilize one of them!!!!

NOTE: on 11/8/08 I DID have to utilize my ACPP because my one iPod battery was not charging properly. I walked into my local Apple store at my scheduled appointment time with a copy of my ACPP and I walked out 5 minutes later with a replacement iPod. No problems, no questions, everything was easy and quick. I'm glad to know that my initial difficulties with registering my 2 iPod's were redeemed with the ease of replacement at the store! When I buy a new iPod I will be back to get another ACPP on Amazon.

Thank you Apple, and thank you Amazon!

My daughter's ipod nano's warranty was running out and I got an email from Apple themselves offering me the extended warranty. I must say I jumped on the offer because my daughter is pretty hard on her ipod but after comparing the price on Apple's website and then again on Amazon, I decided to go with Amazon. The warranty in itself is just what you would get when you first purchased your ipod but for another extra year. It's up to you whether you think it's worth it or not.

Two things to note. Yes, you get two years but not if you bought the iPod from Amazon. According to Apple, they base the warranty date on when Apple sold it to Amazon as the purchase date. So if Amazon got it on Dec 14, 2008 and you did not buy it until February 14, 2009, your two years began on Dec 14 but you would be good until Dec 14, 2010 when purchasing the APP.

Another thing. Do you live in North Carolina? If so, forget trying to register the warranty online. It won't let you. This is because Apple has a different warranty service for North Carolina residents. You must call 1-800-APL-CARE and perform a voice registration. I bought four warranties from Apple for the two Nano 4G's and two Touch 2G's that I bought from Amazon. Though I only lost a few days warranty on three of them due to high Christmas demand, I did lose 4 weeks on my 16GB Touch because it was sitting on the shelf at Amazon.

AppleCare for their computers extends the warranty to 3 years, but the AppleCare for the iPod only extends the warranty to 2 years. I guess it still worth the money for the peace of mind of protection. I had no issues registering it online.

I had no problems registering. This is an awesome product at a good price. I think this is the cheapest place you can get it.

My original review was written when i had a different nano that i purchased this for. ON 3/1/2010, however, I want to update to add that I purchased a second one along with an ipod nano 5th generation and the product registered perfectly with the new nano.

I also wanted to note that I live in NC and have registered 3 apple computers and 5 ipods and have never had a problem registering--one person said that they could only do phone registration in NC, however, I have always done computer registration with all products and never had a problem--up to and including on this date.

I have purchased 2 different Applecare products from "markets" thru Amazon recently and Apple refused to accept the registration saying they will only process Apple Reseller items. The fact that Amazon is a reseller didn't work. I got my money back but was really annoyed with Apple.I know many people who bought Applecare thru Ebay in the past. I guess that is what prompted Apple to take this action.

I never go without an extended warranty on any electronic product. Didn't get to use it, since the I-Pod was stolen!

I received the apple i-pod in excellent condition. The accessories I purchased were also in excellent (new) condition. This is a site I could definitely do business with again. There's not many people you can trust in this world, but this site (store) is one of the one's that you can. Thank you for that.

Tamm1014

I love the price which is on Amazon, but I dont know if it will work with iPod Nano 5G. Anyone knows about this?