AppleCare Protection Plan for Portable Apple Computers 15 Inches and Above (OLD VERSION)

by Apple

Product Details

• Product Dimensions: 5.3 x 0.5 x 5.3 inches
• Shipping Weight: 0.8 ounces (View shipping rates and policies)
• Shipping: Currently, item can be shipped only within the U.S.
• ASIN: B002VWK4RY
• Item model number: MC247LL/B
• Average Customer Review: 4.3 out of 5 stars  See all reviews (16 customer reviews)
• Amazon Best Sellers Rank:
  • #67 in Electronics > Computers & Add-Ons > Warranties & Services
• Date first available at Amazon.com: October 29, 2009

Product Description

Amazon.com Product Description

Because Apple makes the hardware, the operating system, and many applications, the Mac is a truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call. Extend the complimentary service and support on your Mac to three years from the original Mac purchase date with the AppleCare Protection Plan. You get direct telephone access to Apple experts for technical questions, and you get global repair coverage--including both parts and labor--for your Mac and select Apple peripherals.

This version of AppleCare covers purchases of MacBook Pro laptop computers with screens 15 inches and larger.

 

One stop for technical support Direct access to Apple experts Global repair coverage (may be subject to certain restrictions) Mail-in repair for Mac notebook computers: Mail in your Mac using a prepaid shipping box provided by Apple (availability depends on the location of the Apple Authorized Service Provider; Apple may also request that the customer replace components with readily installable parts) Carry-in repair: Take your Mac to an Apple Retail Store or other Apple Authorized Service Provider Apple hardware coverage Your Mac computer Included accessories such as the power adapter Apple memory (RAM) AirPort Express Base Station, AirPort Extreme Base Station, or Time Capsule (must be purchased up to two years before your Mac purchase or during the term of your AppleCare Protection Plan coverage) Apple display purchased with your Mac Software support included Using Mac OS X* Quick how-to questions about iLife and iWork Connecting to printers and AirPort networks

** For Mac computers preconfigured with Mac OS X Server, the AppleCare Protection Plan covers server administration and network management issues using the graphical user interface of Mac OS X Server. For advanced server operation and integration issues, purchase Mac OS X Server Software Support.

Product Description

Because Apple makes the hardware, the operating system, and many applications, the Mac is a truly integrated system. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call. Extend the complimentary hardware service and technical support on your Mac to three years from the original Mac purchase date. Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change. See terms at www.apple.com/legal/applecare/appgeos.html for full details.

Customer Reviews

Most Helpful Customer Reviews

16 of 19 people found the following review helpful:

5.0 out of 5 stars This is really good stuff, June 22, 2010

By 

John W. Craig "BlueJay" (Colorado Springs, CO) - See all my reviews
(REAL NAME)   

This review is from: AppleCare Protection Plan for Portable Apple Computers 15 Inches and Above (OLD VERSION) (Personal Computers)

Is AppleCare worthwhile? Here's my story:

My wife just started graduate school last week, and was grumbling that the battery on her early 2008 15" MacBook Pro wouldn't last a full day of classes.

For some reason, the next day she tried to snap a self-portrait with Photo Booth, and the iSight camera wouldn't work. We made an appointment and set off to the Apple store (five minutes away).

The genius did the usual voodoo with the PMMU and PRAM, then booted off of the Apple network, none of which brought the camera back, so he said it wouldn't take too long to fix it with a new screen assembly.

He brought up the MBP's repair history, looked up and said, "You qualify for a new Mac." It seems that after replacing the DVD drive, the hard drive, the logic board, and the trackpad, the iSight was the trick.

We went home with a new i5. That's one way to get extended battery life! I installed Cody Krieger's gfxCardStatus to keep the NVIDIA GPU from burning up the battery. The i5 runs way cooler on the Intel integrated graphics, and the NVIDIA is just a click away.

Oh, and we qualify for a rebate of about $80 on the remaining months of AppleCare for the old MBP! Altogether a good day!

6 of 6 people found the following review helpful:

3.0 out of 5 stars Check With Apple, February 17, 2011

By 

Priles07 - See all my reviews

Amazon Verified Purchase

This review is from: AppleCare Protection Plan for Portable Apple Computers 15 Inches and Above (OLD VERSION) (Personal Computers)

I purchased my macbook through a third party site via Amazon. I was in no rush to purchase this product because you have a year to get this from the purchase date to extend the warranty after.
Only problem is that apple goes off of when the third party seller purchased, not when you purchase the product and register it; so just make sure of the time frame so you are within the boudaries. You can do this with apple.

I can't complain because they reimbursed me for the product but it could save you some time and effort to check before

6 of 6 people found the following review helpful:

5.0 out of 5 stars Why you should buy AppleCare (when it's on sale), November 21, 2010

By 

D. C. Ellis "WhiteHatH4x0r - IT Security & In... (Indianapolis, IN, US) - See all my reviews
(REAL NAME)   

Amazon Verified Purchase

This review is from: AppleCare Protection Plan for Portable Apple Computers 15 Inches and Above (OLD VERSION) (Personal Computers)

The AppleCare Protection Plan is, as I believe someone else may have said, a necessary evil. As someone who has worked in IT in several different capacities (including working for Dell doing on-site & in-home warranty support/repair as well as my own small Tech Support / Security Consulting company) I recommend all of the warranty you can get. Especially for Macs, as although they historically don't break down as often as Windows systems, they can be very expensive to repair (though it's better than it used to be in the Motorola/PPC days since the advent of the "Mactel" architecture). One repair could easily cost more than the price of getting the extra protection. Even if you plan on replacing a part yourself, if it's anything proprietary or that has to come from Apple, the parts can be quite expensive.

That being said, do yourself a favor and SHOP AROUND!!! You don't have to purchase AppleCare right away; just make sure to do it BEFORE the factory warranty expires. That gives you plenty of time to wait for a good price. I just bought mine: AppleCare Protection Plan - For Portable Apple Computers 15 Inches and Above for HALF of the regular price of $350. That's the lowest price I've seen since I got my MacBook Pro & started watching the prices. Ironically, I was somewhat hesitant to buy it BECAUSE of the price. Kind of one of those "Is this too good to be true?" questions, especially since it was over $100 less than the sale prices of all of the other vendors, as well as the fact that it was a 3rd-party vendor named "Coomsey" that fulfilled AND shipped it. In addition, Coomsey had only 2 feedback reviews which were only a few weeks old, but at least they were both 5 out of 5! Turns out, it was a fantastic transaction. Not only was it new, authentic, factory sealed, with a working Serial #, instead of receiving it within the Delivery Estimate of November 24 - December 10, I received it on November 19; two days after I ordered it! I would tell everyone to go buy one from this company/person, but they are now apparently sold out. There are still plenty of other vendors selling them, but their average price is about $275-$280 for the 15" & up Portable Plan. That seems to be about the normal "sale" price. I apparently got lucky finding the price I did.

I never used to buy any kind of extended warranty, especially for computers since I could usually fix any problems myself. Then I had the 1st LCD TV I ever bought whack out just after the factory warranty expired (& this was back when a 27" cost about $800 or so. Then my XBOX died, and finally a few months ago my HP laptop started going downhill fast about a month after the factory warranty expired. Since that time I've purchased another XBOX, a 42" Sanyo LCD TV, an external HD, plus my MacBook Pro: all of which I bought extra warranty coverage for. Out of all of these, I'm most confident in the AppleCare plan.

In addition, Apple adds those few little extras and actually makes it relatively easy to get your Apple product repaired or your question answered. I've dealt with many companies in the Tech field, both as a home user as well as representing large companies, and most of the time it seems as if they try and make it as difficult as possible for a customer to actually return a product or receive support. With Apple, you can walk into a local Apple Store, mail it off to them with pre-paid shipping, or even have them send you the part to replace yourself. Their Phone support is also very good. I also like the fact that it's not just strictly hardware; you can actually call them up if you have a question on covered Software. They also include TechTool Deluxe on the CD, which is a Diagnostic/Repair application that checks a number of different aspects of your Mac for problems and can also attempt to fix them.

Bottom line, if you're going to invest the money to buy an Apple- do yourself a favor & go ahead and spend the extra cash on the Protection Plan. BUT - SHOP AROUND & WAIT FOR A GOOD PRICE! Hopefully this review may help someone in the future.

WhiteHatH4x0r
Information Security / Intelligence Analyst