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  • AppleCare Protection Plan for iPod touch and iPod classic (NEWEST VERSION) [Retail Packaging]
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AppleCare Protection Plan for iPod touch and iPod classic (NEWEST VERSION) [Retail Packaging]

by Apple
| 10 answered questions

Available from these sellers.
  • Extend repair and telephone support coverage of your iPod to two years
  • Can be added at any time during the iPod's one-year Apple hardware warranty
  • Covers iPod, battery, earphones, and other accessories included in iPod box
  • Provides expert support for both Mac and Windows users
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3 used from $34.00

Product Information

Technical Details
Brand NameApple
Item Weight1.6 ounces
Product Dimensions5.3 x 0.5 x 5.3 inches
Item model numberMC249LL/B
  
Additional Information
ASINB0045EPIG8
Shipping Weight1.6 ounces
ShippingCurrently, item can be shipped only within the U.S.
Date First AvailableAugust 17, 2010
  
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Product Description

Product Description

For up to two years from the original purchase date of your iPod touch or iPod classic, the AppleCare Protection Plan gives you direct, one-stop access to Apples award-winning telephone technical support for questions about using your iPod. And you get global repair coverage - both parts and labor - on your iPod, its battery and included accessories.

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Every iPod comes with complimentary single-incident telephone technical support within 90 days from the date of purchase and one year of hardware service coverage. The AppleCare Protection Plan for iPod extends your service and support coverage for your iPod, its included accessories, and iTunes to two years from the original purchase date of your iPod.

This AppleCare plan (MA518LL/B) cover the iPod touch and iPod classic. With this plan, you get direct access to Apple experts for answers by phone and anytime access to web-based resources. Should your iPod or the included accessories need service, Apple-authorized technicians will repair it or provide a replacement using genuine Apple parts. (For iPod shuffle or iPod nano, see the MA964LL/B AppleCare Protection Plan.)



Extend your coverage to two years of service and expert telephone support.

Key Features
Comprehensive service and support

  • Extends telephone support up to two years
  • Extends hardware coverage up to two years
  • Provides expert support for both Mac and Windows users
Protection for the iPod and iTunes solution
  • Covers iPod and included accessories: iPod battery, iPod earphones, other accessories in the iPod box
  • Supports iTunes and connection with iPod
Quality and convenience backed by Apple
  • Offers award-winning technical support
  • Provides a convenient toll-free telephone number
  • Guarantees genuine Apple replacement parts
  • Permits transfer of the plan between owners

Investment protection
Apple recommends that you purchase the AppleCare Protection Plan with your new iPod to take maximum advantage of the coverage the plan provides. This comprehensive plan is available for all iPod models within their one-year limited warranty that connect to either Macintosh computers or Windows PCs.

One Number to Call for Help
Because Apple creates both the iPod and iTunes, they form a truly integrated solution for digital music and more. If you ever have a question about their use, you'll have direct telephone access to Apple's own technical support group--the people who know iPod and iTunes best. AppleCare representatives can help troubleshoot your iPod and its connection with iTunes. Apple offers the same complete service for both Mac and Windows users.

Peace of Mind at Home or on the Road
With iPod, you can take your entire music collection everywhere you go. But should your iPod need service, the AppleCare Protection Plan gives you the peace of mind of knowing that Apple provides global repair or replacement coverage.

Customer Reviews

This is a good extended warranty.
Sally Burrell
They're extremely helpful and happy to help.
mysterio seven
AppleCare was well worth the investment.
Jerry

Most Helpful Customer Reviews

113 of 126 people found the following review helpful By jomebrew on May 6, 2011
Verified Purchase
It was very challenging to find the details of what is covered. Originally the Apple site simple said "Your iPod" but that is not the case. It covers additional support questions for a year and extends the manufacturers defect coverage for a year. It also covers the headphones and power/USB cable. None of which was worth it. What you really want is accidental damage coverage which is the most likely problem you will experience.

The plan is designed to make money for apple with very little incremental cost to them. ou are better off getting an instore warranty. Many Visa/Mastercard have an extended warrany benefit that extend the manufacturers warrant and covers loss or damage. It is probably easier to use an instore plan but is it worth 25% or more of the cost of the iPod.

I say Stay Away from the Apple Care plan!

Note: I purchased two plans and called Apple 4 times now. None of my problems have been "covered" and each time they tell me to go see a Genius at the Apple store.
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58 of 64 people found the following review helpful By Clayton Cahill on January 5, 2011
What happened? The play spot on the click wheel seemed to have died. Luckily I bought the Apple Care protection for it. So it's a year and a half after I got the pod and noticed that it was still under Apple Care. Thinking that the RMA process would be annoying and time consuming, I decided I would short circuit the phone portion of the process and made a reservation at the Genius Bar in the Apple store in the local mall for the next day. I showed up, showed the guy my ipod and he agreed that the button was dead... Whereupon he disappeared into the back for a couple of minutes. I figured he was trying to get info on how to start an RMA on an old gen bit of kit... instead he brings out a NEW (or referbed, can't tell... it was blemish free, anyway) iPod, hands it over and tells me that the serials have been transferred and the remaining time on my extended protection plan has been transferred as well. All I had to do was go home and plug it into itunes.

Are protection plans worth it? Most of the time no.. but even so I'll still buy Apple's just because if it IS needed, it's so easy to work through. Ask others about the hoops that have to be jumped through for most extended warranties... The bother itself makes them not worth while most of the time. If they worked like Apple's, I'd buy them more often... and I'll always get the Apple flavor.
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14 of 16 people found the following review helpful By raiderred on June 3, 2011
Verified Purchase
If you don't know what an Applecare Protection Plan is, it's simply a number. It's just a box with only one important thing.....the number to register your product with Apple to get an extended warranty as well as technical assistance from Apple's great team. It's worth the money, IMO. However, there's no sense in paying more than you have to for a number. Buy it at Amazon.com and save! There's absolutely no difference.
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6 of 6 people found the following review helpful By Peter Suslock TOP 100 REVIEWER on January 27, 2012
Verified Purchase
First let me say that with the exception of high price items such as big screen televisions and such - I have a fundamental disdain for extended protection plans.Most are backed by third party companies and while many may sound good - you end up having to jump through hoops of fire to get the service promised - if you end up getting anything of the promised benefits at all..

That said, I was skeptical in purchasing this protection - but wow, am I glad I did. Your entire ipod is covered including the peripherals that come with it, ear phones and so on.Unlimited tech support plus free repairs or replacement. While my new ipod classic was charging - I called the 800 number to register. Not only did the Apple rep already have all my contact information, she couldn't have been more helpful.

No wonder Apple continues to rank #1 in customer service. I've called a few times now and the service has been impeccable.Considering the cost of the ipod, what you'll invest in buying docking systems, speakers and of course purchasing music - this warrantee program is a no brainer.

Plus it's an Apple product and not a third party vendor.While Amazon is offering this extended coverage at a significant discount, I would urge anyone who might be on the fence as whether to buy it - not to hesitate. Just grab it.

Considering the peace of mind it offers you won't regret it.
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40 of 52 people found the following review helpful By D M Pax on November 11, 2010
Verified Purchase
AppleCare has been Rated at the TOP in Phone/On-line Customer care, Product / Warranty Coverage, & Consumer Satisfaction, now going on 10 years or longer.
We are a Cross-Platform Business with Mac & PC Windows hardware, software and peirpherals, and while we spend most of our time dicking around with misfiring Window boxes, we have been very impressed with Mac Products (iMac's, MacBook's, iPhone's & iPods) for the last 6 years. Yes, they cost more, but they not only operate Flawlessly longer, and their 'Re-Sale Value' remains at the top, but, like my original 2004 G4 all-Aluminum 15", HD Wide-screen, MacBook, it remains Elegant, which I cannot say the same for the Dell's and HP's Laptops, that we just give away to our favorite charities.
That said, probably the number item that we have had to send in for Repairs or Replacement the most has been our ever-growing army of iPods, mostly due to Accidents, some due to either a battery issue, and have had only one (1) iPod with a hardware glitch.
* Important Coverage Point to Note is that this AppleCare Warranty, ALSO Covers the iPod, battery, earphones, and other accessories included in iPod box!!!!
* Apple makes it Painless to register and to check your Warranty Status, On-line, and gives you several Options, in handling any Product Warranty Issues.
* [...]... is a good place to start.
* Recommend that you buy AppleCare Protection Warranty on Amazon or any other vendor that gives you a better deal than Apple's home site.
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