More About the Author
Charlie Betz is the principal and CEO of Digital Management Academy LLC, a training, advisory, and consulting firm focused on Lean and empirical approaches to managing the "business of IT."
Charlie brings extraordinary range and insight into the problems of IT management at scale. He is an expert consulting enterprise architect, capable of facilitating discussions with the most senior stakeholders and driving outcomes.
Charlie recognizes the critical importance of the Agile, Lean and DevOps movements for IT and applies this perspective throughout his coaching, consulting and advisory work. He specializes in helping enterprises align the sometimes-conflicting goals of IT Service Management and ITIL, Enterprise Architecture, and Agile.
He does this through powerful understanding at all levels of the IT stack, from hands-on infrastructure and application development, to collaboration and culture, project and process management, and gaining insights into IT complexity through analytics, simulations, and systems thinking.
Charlie spent 6 years at Wells Fargo as VP and Enterprise Architect for IT Portfolio Management and Systems Management. He has held analyst, architect and application manager positions for AT&T, Best Buy, Target, EMA, and Accenture, specializing in IT management, Cloud, and enterprise architecture.
He is author of The Architecture of IT Management, a comprehensive reference architecture for the "business of IT" (3rd edition forthcoming 2016) and co-author of several works with Lean collaborators and for ISACA's COBIT.
Invited to the IT4IT Consortium Strategy Board. he led the IT4IT transition to an open standard as The Open Group IT4IT Forum.
Charlie is also an adjunct professor at the University of St. Thomas, and lives in Minneapolis, Minnesota with his wife Sue and son Keane.