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Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children, Second Edition Paperback – October 7, 2011

8 customer reviews
ISBN-13: 978-0123850171 ISBN-10: 0123850177 Edition: 2nd

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Editorial Reviews

Review

"Intended for executives, planners and high level IT managers, this volume provides a comprehensive overview of the ecosystem of Information technology and explores the interconnectedness of technology and business as a system of value for IT architecture. Topics discussed include IT as an evolving system of continuous improvement, universal architectures, patterns for IT processes and IT lifecycles. The work explores overarching themes and also provides detailed organizational charts and plans demonstrating real world examples. Betz is research director for an integrated IT management at a management consulting firm."--SciTech Book News

About the Author

Charles Betz is the Research Director for IT Portfolio Management for Enterprise Management Associates, with extensive practitioner experience as an enterprise architect for large scale IT operations in retail and financial services.
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Product Details

  • Paperback: 480 pages
  • Publisher: Morgan Kaufmann; 2 edition (October 7, 2011)
  • Language: English
  • ISBN-10: 0123850177
  • ISBN-13: 978-0123850171
  • Product Dimensions: 1.2 x 7.8 x 9.5 inches
  • Shipping Weight: 2.1 pounds (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (8 customer reviews)
  • Amazon Best Sellers Rank: #328,179 in Books (See Top 100 in Books)

More About the Author

Charlie Betz is the principal and CEO of Digital Management Academy LLC, a training, advisory, and consulting firm focused on Lean and empirical approaches to managing the "business of IT."

Charlie brings extraordinary range and insight into the problems of IT management at scale. He is an expert consulting enterprise architect, capable of facilitating discussions with the most senior stakeholders and driving outcomes.

Charlie recognizes the critical importance of the Agile, Lean and DevOps movements for IT and applies this perspective throughout his coaching, consulting and advisory work. He specializes in helping enterprises align the sometimes-conflicting goals of IT Service Management and ITIL, Enterprise Architecture, and Agile.

He does this through powerful understanding at all levels of the IT stack, from hands-on infrastructure and application development, to collaboration and culture, project and process management, and gaining insights into IT complexity through analytics, simulations, and systems thinking.

Charlie spent 6 years at Wells Fargo as VP and Enterprise Architect for IT Portfolio Management and Systems Management. He has held analyst, architect and application manager positions for AT&T, Best Buy, Target, EMA, and Accenture, specializing in IT management, Cloud, and enterprise architecture.

He is author of The Architecture of IT Management, a comprehensive reference architecture for the "business of IT" (3rd edition forthcoming 2016) and co-author of several works with Lean collaborators and for ISACA's COBIT.

Invited to the IT4IT Consortium Strategy Board. he led the IT4IT transition to an open standard as The Open Group IT4IT Forum.

Charlie is also an adjunct professor at the University of St. Thomas, and lives in Minneapolis, Minnesota with his wife Sue and son Keane.

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Most Helpful Customer Reviews

2 of 2 people found the following review helpful By Haakon B. Dahl on March 13, 2012
Format: Kindle Edition Verified Purchase
At last, a handbook for the big picture with roots down in the details. This brilliantly executed second edition is an easy read, full of power concepts and connections you had suspected but not confirmed. Your new favorite phrase will be "A-Ha!" as you thump the desk, triumphant.

While this volume is to me indispensable in my own pursuit of ITIL processes and mindset at work, it is not an ITIL book as such. It is instead an applied reference for a range of issues confronting IT management. Vendor-specific white papers with obvious product-pitch slants are not helpful in building mindset, which is where this book excels.

Betz' 2005 white paper on data architecture for IT was a breakthrough in describing the concept of a configuration item in specific but implementation-neutral terms. It showed the foundation of practical, implementable structures and plans for the management of IT data and processes. This book has thoroughly updated and expanded that vision, and placed it in a constellation of related and reinforcing principles. In the second edition, Betz lays the familiar ITIL hopes and worries alongside ideas from other disciplines. The result is a guided tour through your own territory with a whole new perspective.

I initially bought the Kindle version, which was worth every penny. I followed that up with the print version for the ease of flipping through the physical book. For the print version, the book itself is of high quality, with an elegant but not fussy layout, a sturdy and durable binding, and paper that feels like it will be around for a while. And despite the illustration which sometimes appears on Amazon pages, my copy is not the tall and narrow Monarch size, but a typical, comfortable size and aspect.
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1 of 1 people found the following review helpful By Cary A. King on November 16, 2011
Format: Paperback Verified Purchase
"Charlie Betz' updated work has some excellent extensions to the first edition.

I believe this work to be an important work that adds dimension to fusion of Enterprise Architecture and Service Management.

I particularly appreciate his concepts of lifecyles that explore the relationship amongst Application Services, Infrastructure Services, Technology Products, IT Assets and IT Purchasing.

Charlie also tackles the issues of risk management associated with the complexity of the many systems and the way we "assemble" services.

It seems to me that this work starts an important discussion about some of the issues we must confront as we work towards a world of cloud and slective outsourcing.

Highly recommended.

It may be a little different view than some will be find uncomfortable because it is not the conventional view according to new ITIL orthodoxy. For me, however, this alternative view adds to the book's value because it provides a different, and supplemental, view of how to create more value in IT.
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Format: Paperback
Architecture and Patterns for IT Service Management, Resource Planning and Governance
Architecture Patterns Management Resource Governance

I am recommending this book to my colleagues and students and provide a copy to all my students when I teach Lean Business Architecture and TOGAF 9 Enterprise Architecure.

Updated and written a retired head of a 6 billion a year IT operation in the US, Charles Betz has provided great value in this book unlike fluffy EA books that are not pragmatic. In the US the Wells Fargo Bank takes EA seriously and this well illustrated book shows how IT applies Business Architecture and Service Oriented using UML modeling standards and Business Patterns. The book is rich in illustration and re-useable frameworsks for a very large scale IT Operation.

I love this book. It is highly pragmatic and uses UML building blocks from strategic to operational and shares diagrams on how they modeled the lines of business and operational services. Not only a great read but a practice leaders guidebook for training EA principles as applied to the complex business of running large scale IT operations. The book is a very valuable reference from a private sector leader in the banking IT industry. Thank you Charles. Every teacher of EA must have this reference book.
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This book presents an insightful perspective on IT efficiency improvement. The author uses an information factory metaphor in a way to foster great ideas related to TQM (Total Quality Management), process improvement and IT Architecture. One of the greatest insights is the concept that system development is a type of change equivalent to "changing the factory assembly line" and application tuning is "improving the quality of the factory assembly line". Based on this insight and the vast set of quality and process techniques succesfully applied in the management engineering discipline, the author provides thoughtful and practical advices for streamlining IT processes. In a way to extract most of the value from the book, the reader should carefully read each page, absorbing and analyzing the ideas brought by the author, specially if the reader already has some experience on IT organizations and processes.
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Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children, Second Edition
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