1 of 1 people found the following review helpful:
2.0 out of 5 stars
Beautiful, but not solid wood--finish chips off easily!, January 17, 2012
= Durability:1.0 out of 5 stars
I purchased the toddler bed in this line and the twin and matching trundle and guard rails, all in the red maple finish. I am an American living in Quebec City. At Canadian prices, this came to over $2,000 and shipping was delayed, plus we ended up paying customs which we didn't expect as we were ordering from a Canadian site (the online store later refunded the customs charges). Even with the ordering issues, I would have been happy had the products been of high quality.
There were no reviews on these products when I bought them 4 years ago, and had there been, I don't think that I would have purchased these. We were looking for something modern to fit in our very contemporary home. I am one to spend money on a stylish, quality product that will last rather than buying a cheaper, temporary item that one cannot stand to look at. I also loved that these are made with non-toxic finishes and glues and sustainable wood. The items are gorgeous style-wise and fit very well in our contemporary home. But I expected a solid wood product at these prices!
The items appear to be made of wood (hopefully not just plywood, as other reviewers seem to think--I cant tell) and finished with a good-looking veneer that is incredibly non-durable. I won't even let me cleaning lady vacuum or mop in the kids' room anymore because the finish chips off so easily! I wish I were exaggerating. My cleaning lady scooted the bed without removing the trundle first (as I had requested her to do) which caused the finish to come off where the drawer knocked the bed. Additional scratches/rub marks form easily if one pulls the drawer out and it rubs, if not squared. These marks appear even when being VERY careful! I knew to be extremely careful vacuuming and to square and pull the drawer out VERY slowly as we had put the toddler bed into use first and it was developing many dings from normal use (and also came with a small crack in the finish from the manufacturer in a not-so-visible area)
When my cleaning lady was mopping a 2 inch by 1 inch piece of veneer chipped off the base of the toddler bed. I know my cleaning lady is not as careful as I am, but NO other piece of furniture in the house looses its finish with a tap from the vacuum or mop! Now this may not be the case with the other finishes. Maybe the birch finish is solid wood, but the red maple finish looks to be birch covered with a "red maple" veneer. I expect that the cherry finish would be the same type of thing. If you do purchase this anyway, as there are not a lot of contemporary options out there, you need to know that you will be constantly reminding your children, your cleaning help and yourself to be careful to not ding the furniture and that it will have many little dings in no time, no matter how careful you are with it! Such a shame, because, were this not the case I would buy the matching bookcase....
I recommend this line of Argington products for the style, but not where durability is concerned.
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1 of 1 people found the following review helpful:
1.0 out of 5 stars
Plywood, Assembly Issues, No Customer Service Support, October 8, 2011
= Durability:2.0 out of 5 stars = Fun:1.0 out of 5 stars = Educational:1.0 out of 5 stars
I wonder if the other reviews were written by Argington or if I was just unlucky enough to have a bad experience with them. Despite the other reviews, my husband insists the bed is made of plywood and not real wood. The parts did not line up square, the screw holes were too big, and my husband had to find parts to use for assembly. He tried calling and emailing Argington. I called them twice. No response at all. No answer ever. As a small business owner, I like to support other small businesses. But it's not ok to ignore your products' issues ... or your customers. In sum, their products are not worth the money. (I also purchased the night stand, trundle, bed rails, and eiffel bookcase).
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1 of 1 people found the following review helpful:
3.0 out of 5 stars
poor customer service, January 11, 2010
My wife and I bought the bed for our 3 year old son. The bed has to be assembled and we found that the drill holes were too big for the screws they provided. When we called Argington, a representative repeatedly promised delivery of replacement screws that never materialized.
When I asked to speak with a supervisor or manager, I was told by the representative that she was the only one there. Yikes!
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