Most helpful critical review
27 of 35 people found the following review helpful
guaranteed 'free' replacement...
on February 9, 2012
I somehow scratched the middle of the Armorsuit Military Shield I have on my kindle paperwhite and a black smudge-mark has shown up that I cannot seem to remove; very annoying. So I contacted the seller's customer service to see about getting a replacement re the lifetime guarantee promised when I bought the shields (I've bought 6 armorshield for various devices over the past 3 years - but apparently from 2 different sellers...). ITech replied promptly and courteously that they don't take care of that - I'd need to go through armorshield to get the free replacement.
Armorshield (the producer, not the seller)is willing to give a free replacement shield (after you fill out a couple of forms and mail them in with your receipt, make and model #, etc. etc.), but as I understood it, when you order your free replacement they charge the equivalent of nearly half the price of the shield as a shipping charge. Bottom line is a good bit of hassle... and I don't have a new shield to replace the life-time guaranteed, damaged one. While it is my fault that my shield was damaged, I really expected that (should I ever need it) I would be able to obtain the guaranteed free replacement shield fairly quickly and easily. Guess not.
I've ordered a different product which I think will be just as good, and much less expensive. And I've changed my rating accordingly; customer service is very important. In all fairness, it was a fairly good product while it lasted.