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Arris TG862G DOCSIS 3.0 Residential Gateway with 802.11n, 4 Port Router and 2 Voice Lines

by Arris
3.8 out of 5 stars 419 customer reviews
| 155 answered questions

Price: $167.48 & FREE Shipping. Details
Item is eligible for 6 Month Special Financing with the Amazon.com Store Card. Apply now
Only 16 left in stock.
  • Requires Cable Service. Compatible with major U.S. Cable Providers. Contact your ISP to confirm compatibility.
  • Multi processor technology for highest performance
  • Energy management and conservation for cost savings
  • DOCSIS® 3.0 residential gateway with 802.11n, 4 Port Router, and 2 voice lines 8x4 Channel Bonding and moca
  • Enhanced WebGUI interface with technician level access
4 new from $167.48 10 used from $60.55 1 refurbished from $61.25
$167.48 & FREE Shipping. Details Only 16 left in stock. Sold by Precision ElectroSales and Fulfilled by Amazon.

Frequently Bought Together

  • Arris TG862G DOCSIS 3.0 Residential Gateway with
802.11n, 4 Port Router and 2 Voice Lines
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Total price: $191.71
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Product Description

Advanced Residential Gateway Solution for Voice, Data , and Wireless Enhanced Performance Efficient and Flexible Maintenance Energy Management and Conservation for Cost Savings FEATURES: - DOCSIS® 3.0 compliant designs - Up to 8 downstream and 4 upstream channel bonding - Tuners support two 48MHz blocks each consisting of up to 4 bonded channels - High performance WiFi-Alliance certified 802.11b/g/n wireless access point - Internal 2x3 MIMO antenna configuration for optimal throughput and coverage - Supports 802.11n Beam Forming - Designed for CableLabs® Wifi Federation Hardware Compliance - High Speed Internet via 4 ports 10/100/1000Base-T Ethernet (RJ-45) - Multiple (8) SSID Support with individual rate limiting - WPA and WPA2 Personal and Enterprise, 64/ 128 bit WEP, and MAC authentication wireless security options - Support for WMM® QOS, and WMM Power Save - Wi-Fi Protected Setup¿ (facilitates easy set-up of security using a Personal Identification Number (PIN) and/or a button located on the Wi-Fi device ) - Software support for HNAP, DLNA, and UPnP - Support for a single USB 2.0 Targeted Embedded Host port - High Speed Internet via 4 ports 10/100/1000Base-T Ethernet (RJ - All ports Auto-negotiation, auto speed sensing and Auto MDI/X - Capable of bridging Ethernet traffic including between USB - USB 2.0 powered Host Port - Support for Static and Dynamic IP, DHCP, NAT, L2TP, VLAN¿s and RIPv2 - Integrated Universal Power Supply for Higher Reliability - 2 lines of Carrier Grade Voice - Multiple Protocol Support: PacketCable (NCS) and Session Initiation Protocol (SIP) - Toll grade, compression, and High Fidelity Wideband CODECs supported. - Battery Backup options allow over 8 hours of standby support.  

Product Details

  • Shipping Weight: 2.3 pounds (View shipping rates and policies)
  • ASIN: B008KRLZCW
  • Item model number: TG862G
  • Average Customer Review: 3.8 out of 5 stars 419 customer reviews
  • Amazon Best Sellers Rank: #664 in Electronics (See Top 100 in Electronics)
  • Product Warranty: For warranty information about this product, please click here

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Customer Reviews

Top Customer Reviews

Verified Purchase
First off I do not recommend buying this device because it has wifi built in, plan on using your own wifi router/access point. I had no plans on using the wifi built into the device and after testing it I reconfirmed my decision. Test results were poor compared to my 2 yr old Dlink N300 router. "see below for details on disabling the Wifi or putting into bridge mode". I have this device installed in a telco closet which houses all of my home wiring to a central location. I use the built in router of this device to broadcast DHCP to my devices on my LAN, it works well for this. It does have 4 GigPorts which was a must for me. I also use 2 Gigabit switches and a Dlink Wireless Router "in Bridge Mode, which disables DHCP" in my setup all located in different parts of the house and the Arris device plays well with all, plug and play.

The main reason I purchased this device was to upgrade from a Cisco Docsis 2.0 modem and to return a rented Arris EMTA for voice service that I was being billed for. This device gives me both in one box for simplicity, power savings and greater Internet speeds. I have the Comcast Blast plan and was getting around 25MB to 30MB down/5MB to 7MB up before upgrading, now with Docsis 3.0 I see consistent 50MB to 57MB down/9MB to 12MB up. This to me is a no brainer if you are in the same position to make this change.

Lastly, activating this device was very simple or would have been if I reset the device before hand "I bought mine used on Amazon". I had to make a few extra calls to activate it, all went well after I was instructed to hold the rest button in for 20 seconds. I was online with internet and phone 5 minutes later. MY MAJOR ISSUE with activating this device was getting the Wifi turned off.
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Verified Purchase
I was tired of renting the cable modem from Comcast for eight bucks a month. Decided to purchase the Arris modem (used) for ninety dollars on Amazon (it would pay for itself in 9-10 months). It arrived very quickly with power/network/phone cables and built-in backup battery. Unplug coax and cat-5 cables from the old Cisco 2100 cable modem and placed them on the Arris modem. I connected my laptop directly to one of the 4 ports on the Arris modem and the first internet page to pop up was for on-line activation with Comcast in ABQ, NM. It took about 10 minutes from start to finish and I was back up on the internet.

This modem has wireless-n and it was very simple to input the IP address (10.0.0.1) in chrome, UserID (admin), and password (password). I made sure to update the admin password, change the SSID, and change the wireless key to something I can remember. I already had a D-link wireless-n router in place with a stronger external antenna. I will use the Arris wireless as back-up if my D-link ever dies. Once I connected the cat-5 cable from my D-link to the Arris and I had wireless internet again to my laptop, printers, iPhones, Roku, and PS3.
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Verified Purchase
This modem/router was purchased to use instead of renting one from Comcast. Unfortunately the router's range is very poor so I had to extend with another router. That's when the problems began with Comcast. After many hours both on the phone and on chat, Comcast was unable to bridge this gateway. A call to Arris finally revealed that Comcast had downloaded the software for the CT model and this one is a NA model. The CT software doesn't allow Comcast to access the page to enable bridge mode (at least that's my understanding). I ended up establishing a WAP with my 3rd party router and established a reserved DHCP and that's worked for my situation ( I had lots of dead spots). I was " forced" to purchase a combined modem router since I have phone and internet and this particular gateway is "approved" by Comcast. If you don't need the telephony, I would recommend that you purchase a separate modern and router.
5 Comments 29 of 30 people found this helpful. Was this review helpful to you? Yes No Sending feedback...
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What a piece of junk! Having just moved to Hilo HI, I signed on to Oceanic Time Warner Cable, now part of Comcast. Their technician cautioned me that the Arris TG862G modem/router he installed has only a vestigial WiFi, boy was he right. Rather than bridge the modem with a third party WiFi, I purchased an extender. The Arris will not even deliver the Internet from ten feet away. Renting this junk product drives me mad. I'll be replacing it as soon as possible. I'm only sorry that Comcast has a monopoly and can get away with foisting this junk onto the public. In my humble opinion, anyone who buys one of these is wasting $200.
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Verified Purchase
Works fantastic w/Xfinity triple play. Installation was completed by Comcast. The backup battery sold me on this product Dual phone line connection.
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Verified Purchase
Purchased this modem/gateway and got it yesterday.
Replaced a new Technicolor TC8305C modem that was installed in new service two days ago.
Used for Comcast 105 mbps service plus single line voice.
Modem works as advertised and is not the first Arris modem I've used. All Arris modems have been rock solid.

Observations for experts and newbies.
1. Follow Comcast directions for hooking up hardware
2. It can be confusing getting a computer to 'connect' with the modem/router to activate, and if that's your case, just call from the US 1 (800) 652-3446 to activate both internet and phone.
3. Have your account number, phone number and CMAC # if you're activating voice, address etc available for technician
4. CMAC # is for the phone (I think) and on the modem as well as the stickers on top of the modem. Easy to find
5. Don't be concerned if you connect to the activation web site, go thru all the steps successfully, activate the internet service, and then find that your phone isn't working.
6. My phone didn't work after a successful on-line internet activation.
7. I called the above phone number, stepped through the phone activation, and voila......the phone worked.
8. Note: the call I made sounded like it was going to a service technician, and then was answered by someone in Activation. Doesn't make sense, but they fixed the problem.
9. Tips: 1) Check to assure you have a phone dial tone and 2) ask them to call you back on the line that they activated. You would probably be calling from your cell phone so don't assume the incoming works. They will call on the land line and then you can drop the cell to finish any other work.
10.
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