ARRIS TM602G Telephony Modem
- Please check with your Internet Service Provider before buying, as not everybody supports this model.
- Optional backup battery Sold Separately
- The TM602 delivers two lines of carrier-grade Voice over IP (VoIP) and High-Speed Data access.
- Benefits: DOCSIS® 2.0 and PacketCableTM 1.1/1.5 compliant design High Speed Internet via 10/100 Base-T Ethernet (RJ-45) or USB1.1 port Improved Line Card Performance over the industry leading TM502 - Greater than 20% increase in high loop current mode and 10% greater ringing voltage More Battery Options
- The TM602 maintains the same modem and battery form factors, but introduces two new battery options.
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Top Customer Reviews
The unit itself is a bit big but stands or lays flat. It serves as a cable internet and cable telephone modem all in one. If the power goes out during a storm etc... you still have phone thanks to the battery backup in the base of the unit but no internet will be available until power is restored. Before I called Comcast and attached it to my account I did my usual overnight charge test. I then let it sit unplugged and some of the lights stayed on for 2 full days. A week or so later we lost power for about 3 hours in a storm and the phone did indeed work so the TM602G does what it promises. The call quality is crystal on all our phones too.
Anyone who pays a rental fee to their cable company for the equipment should just buy their own. They don't even try to scare you anymore with the "if it breaks we don't cover it" card they used to play. Equipment is so cheap it doesn't make sense to rent these things. The only negative I have is that this is not a DOCSIS 3.0 cable modem. Most all the cable companies are going to be offereing super fast DOCSIS 3.0 services and a newer modem is needed to take advantage. I do believe that Arris has a newer model that is DOCSIS 3.0 compliant but it's about $150 right now and my Comcast in Grand Rapids, MI does not have the DOCSIS 3.0 fiber lines up and running yet...slackers!
FIRST & FOREMOST: Arris and other Comcast approved manufacturers of telephony modems only sell to the cable companies or the cable companies' contracted vendors such as Best Buy. (http://www.arrisi.com/consumer/index.asp) What does that mean? Anyone who is selling this product online is not an authorized seller, so it's a roll of the dice, so BE FOREWARNED! Know that you have no recourse if the product is defective during the first year. You can't register it with the manufacturer...there is no warranty(good argument for renting, the cable company has to replace the modem).
SECOND LESSON: Working with Comcast to activate the modem will be a nightmare and many reviewers stated so! These are just a few of the things I learned while trying to work with Comcast to activate my own modem.
Please know I researched this product and read most of the reviews. Most praised the product but also told horror stories about working with Comcast. The ones who were successful, ended up using Comcast's online support and I eventually did as well... (https://www.comcastsupport.com/chatentry/).
I contacted Comcast over the phone several times to install my new modem and got no help. Four different telephone support technicians told me I couldn't use the modem I purchased, even though it was the same as the one I rented. They told me that there was an approved list of modems and it wasn't on the list (IT WAS.Read more ›
1. Plug in Cable
2. Plug in Power
3. Once all lights are on, put in the ethernet cable
4. Put in Telephone cord
5. Open browser and a comcast page will appear
6. just enter your phone number and account number.
7. DONE! Took 3 minutes.
I hope this helps someone. Don't let them tell you "NO"!
The vendor is selling the same items on a well known auction site, and the listing clearly states that the modem may not work with Comcast. However, they make no mention of it on the marketplace product site. Although Amazon fulfilled the order, they have no control over the quality of the merchandise that vendors supply to the fulfillment center. Amazon did process the return and refund very promptly, but they should be more diligent in vetting vendors before agreeing to fulfill their orders. Vendors should be required to provide any information regarding the ability of the item to function as the product is intended to be used.
I ended up going to Best Buy, and was lucky to find that it carried the TM722G for $149+tax. This is the only Comcast compatible EMTA modem that is officially available for consumer purchase. You do not need to have a technician come out to your home to do the swap, but there is a $5 fee that Comcast charges for the equipment change. Please note that when you call Comcast to swap out your leased modem for your own that you need to have the phone number activated on the new modem. Some of the reps don't know this, and will incorrectly tell you that the TM722G is an Internet only modem. Just insist that they transfer you to the telephone activations department.
Most Recent Customer Reviews
Better for cooking potatoes. This router is terrible absolutely terrible. I want to destroy this thing. The signal is horrible.Published 26 days ago by Joel Burkard
This modem is no longer compatible with Comcast service. I thought I did enough research before buying but alas, they have a separate page that contains there "End Of Life" items... Read morePublished 27 days ago by Amazon Customer
I purchased this over a year ago for an 89 year friend who was paying through the nose for an unbelievably terrible Verizon land line. Read morePublished 2 months ago by Ray D