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  • ARRIS TM602G Telephony Modem
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ARRIS TM602G Telephony Modem

by Arris
| 43 answered questions

List Price: $219.99
Price: $51.99 + $4.99 shipping
You Save: $168.00 (76%)
Only 15 left in stock.
Ships from and sold by Electronics Prime LLC.
  • Certified 2-Year Full Coverage Warranty!!
  • The TM602 delivers two lines of carrier-grade Voice over IP (VoIP) along with High-Speed Data access.
  • The TM602 maintains the same modem and battery form factors, but introduces two new battery options.
  • Benefits: DOCSIS® 2.0 and PacketCableTM 1.1/1.5 compliant design High Speed Internet via 10/100 Base-T Ethernet (RJ-45) or USB1.1 port Improved Line Card Performance over the industry leading TM502 - Greater than 20% increase in high loop current mode and 10% greater ringing voltage More Battery Options
5 new from $49.99 18 used from $5.30 6 refurbished from $5.45

Frequently Bought Together

ARRIS TM602G Telephony Modem + Arris ARCT00830 10/12 Hour Battery For ARRIS Touchstone TG8/TM5/TM6/TM7/TM8 Modems
Price for both: $59.39

These items are shipped from and sold by different sellers.

Buy the selected items together


Product Details

  • Shipping Weight: 5 pounds (View shipping rates and policies)
  • ASIN: B0039UWW54
  • Item model number: TM602G
  • Average Customer Review: 3.9 out of 5 stars  See all reviews (178 customer reviews)
  • Amazon Best Sellers Rank: #1,304 in Electronics (See Top 100 in Electronics)

Product Description

With millions of Touchstone Telephony Modem TM502's shipped, ARRIS is pleased to release the new Touchstone Telephony Modem TM602 as the next generation residential product family. Like the industry leading TM502 product family, the TM602 delivers two lines of carrier-grade Voice over IP (VoIP) along with High-Speed Data access. The TM602 maintains the same modem and battery form factors, but introduces two new battery options. The TM602 family offers the same product variants previously supported with the TM502 family. - Benefits: DOCSIS® 2.0 and PacketCableTM 1.1/1.5 compliant design High Speed Internet via 10/100 Base-T Ethernet (RJ-45) or USB1.1 port Improved Line Card Performance over the industry leading TM502 - Greater than 20% increase in high loop current mode and 10% greater ringing voltage More Battery Options - including the first and only 2-cell Li-Ion solution for up to 8-hours of standby battery hold time and a new 8-cell battery back for up to 24-hour of hold time! Boot from Battery - Operators or Subscribers can now boot the modem from a charged battery without needing AC Power 1GHz Tuner - future proof toward future plant upgrades


Customer Questions & Answers

Customer Reviews

Good service and the product works well.
Bill Chism
I spent an hour and a half on the phone with comcast trying to get it connected, but ultimately the modem wouldn't provision the phone line.
M. Lapham
Save yourself money by getting this product and by not paying the rental fee to Comcast.
Keiko Kuroda

Most Helpful Customer Reviews

133 of 135 people found the following review helpful By Michael K. Grovenor on September 3, 2011
Verified Purchase
OK here's the easy-as-pie math for this review. Comcast charges me $7/mo to rent the model number just before this one. I got the TM502G from Comcast when we moved here in June 2011. I paid $49.95 delivered for the TM602G, spent about 20 minutes on the phone with Comcast Technical Support and voila'! I no longer pay $7/mo for their unit which I returned promptly. So the math is obvious I guess. In 7 months it will be paid for and we will have the service for many more than 7 months to come. If it lasts until I have to upgrade I'll save a bundle on rental fees!

The unit itself is a bit big but stands or lays flat. It serves as a cable internet and cable telephone modem all in one. If the power goes out during a storm etc... you still have phone thanks to the battery backup in the base of the unit but no internet will be available until power is restored. Before I called Comcast and attached it to my account I did my usual overnight charge test. I then let it sit unplugged and some of the lights stayed on for 2 full days. A week or so later we lost power for about 3 hours in a storm and the phone did indeed work so the TM602G does what it promises. The call quality is crystal on all our phones too.

Anyone who pays a rental fee to their cable company for the equipment should just buy their own. They don't even try to scare you anymore with the "if it breaks we don't cover it" card they used to play. Equipment is so cheap it doesn't make sense to rent these things. The only negative I have is that this is not a DOCSIS 3.0 cable modem. Most all the cable companies are going to be offereing super fast DOCSIS 3.0 services and a newer modem is needed to take advantage. I do believe that Arris has a newer model that is DOCSIS 3.0 compliant but it's about $150 right now and my Comcast in Grand Rapids, MI does not have the DOCSIS 3.0 fiber lines up and running yet...slackers!
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45 of 47 people found the following review helpful By Vincent Terrasi on March 21, 2012
Verified Purchase
I already had this modem, however, Comcast charges $7.50 to lease it. You may not know, but if you look closely on your bill, you are being charged every month for it. This one does work with Comcast. Just follow the instructions that come with it.
1. Plug in Cable
2. Plug in Power
3. Once all lights are on, put in the ethernet cable
4. Put in Telephone cord
5. Open browser and a comcast page will appear
6. just enter your phone number and account number.
7. DONE! Took 3 minutes.
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52 of 56 people found the following review helpful By Debra A. James on November 11, 2011
Verified Purchase
First, I did not have an opportunity to use the modem that I purchased from SS Deals, because it was still showing up in Comcast's system as being leased by someone else. When I contacted the seller via Amazon email they never responded. I am disappointed in both the vendor and Amazon. So, I am giving the product three stars so that I don't bring down its overall rating, but can let others know about what happened to me. Please don't flame me, because I never used the modem.

The vendor is selling the same items on a well known auction site, and the listing clearly states that the modem may not work with Comcast. However, they make no mention of it on the marketplace product site. Although Amazon fulfilled the order, they have no control over the quality of the merchandise that vendors supply to the fulfillment center. Amazon did process the return and refund very promptly, but they should be more diligent in vetting vendors before agreeing to fulfill their orders. Vendors should be required to provide any information regarding the ability of the item to function as the product is intended to be used.

I ended up going to Best Buy, and was lucky to find that it carried the TM722G for $149+tax. This is the only Comcast compatible EMTA modem that is officially available for consumer purchase. You do not need to have a technician come out to your home to do the swap, but there is a $5 fee that Comcast charges for the equipment change. Please note that when you call Comcast to swap out your leased modem for your own that you need to have the phone number activated on the new modem. Some of the reps don't know this, and will incorrectly tell you that the TM722G is an Internet only modem. Just insist that they transfer you to the telephone activations department.
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26 of 26 people found the following review helpful By Daniel von Jouanne on April 3, 2012
Verified Purchase
This Modem WILL work with Comcast, both the internet and phone service! Do not use 1-800-COMCAST to get it set up. They will tell you "You can only use the TM722 modem from Best Buy to get your phone service through a self owned modem." That is untrue. The live chat technicians can work with you to get this modem registered with their system (Search "chat" in the help section of Comcast's website). It took me two chat sessions to get mine fully functional. The first tech got the internet functional. She said the phone would take up to 24 hrs to become active, but it didn't. I used the chat system to contact them again and the tech transfered me to the phone activation department, who after registering the MTA-MAC address, got the phone line activated.

I hope this helps someone. Don't let them tell you "NO"!
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18 of 18 people found the following review helpful By RbnsReviews on May 22, 2013
Verified Purchase
How do I rate the product? Good enough that I decided to purchase one instead of renting it from Comcast. I'd already paid 2 years of rent to Comcast, why not own it, right? Here is what I have learned since purchasing this telephony modem.

FIRST & FOREMOST: Arris and other Comcast approved manufacturers of telephony modems only sell to the cable companies or the cable companies' contracted vendors such as Best Buy. (http://www.arrisi.com/consumer/index.asp) What does that mean? Anyone who is selling this product online is not an authorized seller, so it's a roll of the dice, so BE FOREWARNED! Know that you have no recourse if the product is defective during the first year. You can't register it with the manufacturer...there is no warranty(good argument for renting, the cable company has to replace the modem).

SECOND LESSON: Working with Comcast to activate the modem will be a nightmare and many reviewers stated so! These are just a few of the things I learned while trying to work with Comcast to activate my own modem.

Please know I researched this product and read most of the reviews. Most praised the product but also told horror stories about working with Comcast. The ones who were successful, ended up using Comcast's online support and I eventually did as well... (https://www.comcastsupport.com/chatentry/).

I contacted Comcast over the phone several times to install my new modem and got no help. Four different telephone support technicians told me I couldn't use the modem I purchased, even though it was the same as the one I rented. They told me that there was an approved list of modems and it wasn't on the list (IT WAS.
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