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Arris TM802G Telephony Modem

by Arris
| 8 answered questions

Currently unavailable.
We don't know when or if this item will be back in stock.
  • DOCSIS 3.0 compliant
  • PacketCable ® 1.0 and 1.5 compliant - PacketCable ® 2.0 BASIC compliant
  • Flexible 8x4 downstream/upstream
  • Backwards compatible with DOCSIS 1.0, 1.1, and 2.0
  • Up to two lines of carrier-grade VoIP

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Product Details

  • Shipping Weight: 5 pounds
  • ASIN: B005O3PLF2
  • Item model number: TM802G
  • Average Customer Review: 3.6 out of 5 stars  See all reviews (13 customer reviews)

Product Description

The Touchstone DOCSIS 3.0 8x4 Embedded Multimedia Terminal Adaptor (EMTA) TM802G delivers two lines of primary line Voice over IP (VoIP), ultra-high speed data access, and multiple battery pack options to support telephony service during power outages. Designed to support the services desired most by advanced users the TM802G enables the home or small business user to address users, productivity needs with the speed and performance found only in the 8x4 bonded channel cable environment along with industry-leading ARRIS voice and battery back-up features. With the TM802G, cable operators can offer data services at speeds greater than 300Mbps to their subscribers to compete against VDSL and fiber to the home threats. channel-bonding with superior throughput. Toll grade voice performance equal to the industry leading TM602/TM722 family of products  Two independent 48MHz wide RF tuners to receive downstream channels up to 1GHz  Configurable options for loop current, loop voltage management, and  Multiple Protocol Support: PacketCable (NCS) or Session Initiation Protocol (SIP)  IPv4 or IPv6 addressing modes for DOCSIS CM layer 10/100/1000 B T Eth t ringing waveform  Loop Diagnostics for remote testing and troubleshooting of in-house wiring  Advanced Diagnostics for easy troubleshooting - Call Quality Metrics for last fifty (50) calls  Multi-colored LEDs for rapid troubleshooting during installation or with customer service  Base-Ethernet interface  6, 8, 12, and 24 hour battery back-up options  Simplified interoperability through PacketACETM configuration file  Auto-adapting FSK/CAS tone levels, dynamic jitter buffers, and G.168 echo cancellation  Configurable battery management and reporting for customized operation  Boot from battery feature allows modem to initialize without AC Power  Simple to install, consumer replaceable, lithium-ion batteries  Single, easy access battery slot

Customer Reviews

3.6 out of 5 stars

Most Helpful Customer Reviews

14 of 18 people found the following review helpful By Daniel von Jouanne on April 11, 2012
Verified Purchase
At the time of this posting, this modem does NOT work with Comcast. I had the techs at Comcast attempt to set it up and it continually errored out. Only modems found on Comcast's approved modem list <[...]> will work. If in the future this modem is added to the list, then give it a try, but until then, don't waste your time.
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3 of 3 people found the following review helpful By Ryan Schroer on April 22, 2013
Comcast technician told me the modem would not work with Comcast right now. Check what DOCSIS 3.0 modems are compatible with your Internet company right now. Only a few are available if you want phone service also with Internet.
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2 of 2 people found the following review helpful By Douglas S. Lewis on December 16, 2012
Verified Purchase
I purchased this exact copy of the unit supplied by my cable company, for which they charged me $8.00 per month. With this unit, which works exactly as theirs did, I will have recouped the cost within 9 months. I have my high speed internet (50gbs download speed), and my telephone service using this modem. Service has been flawless.
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1 of 1 people found the following review helpful By cindy xanders on May 9, 2013
Verified Purchase
it is working very well for my purposes. very happy to have it, but i still found it not to be compatibal w/brighthouse cable co. who recomended it (arris) as top rated.
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1 of 1 people found the following review helpful By car on September 25, 2012
Verified Purchase
The Arris TM802G Telephony Modem that I received from Amazon is doing what I need it to do. I needed a modem that would work phone as well as internet. This one is working.
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7 of 10 people found the following review helpful By Sunil Pandey on March 1, 2012
Verified Purchase
I got this to replace the one from comcast. The price was good, but when I received noticed that it is missing the battery. I contacted Amazon and they creditted 15% back. Battery cost is about $45 if you buy it seperately. I contacted Arris and they mentioned that TM802G comes with the battery. Why does Amazon qualifies such sellers?
I have not connected the Modem yet, will be doing during the weekend.
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Verified Purchase
Great service and very rapid delivery, thank you! If you rent your cable modem you are wasting money. These Arris units have a wonderful service history, they will pay for themselves in less than one year!
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