Customer Reviews

- Arris Comcast Touchstone Telephony VOIP BROADBAND Modem TM402P

5 star:		(1)
4 star:		(0)
3 star:		(1)
2 star:		(1)
1 star:		(2)

 

 

This modem worked perfectly, but I wanted to warn customers in Pennsylvania that it is illegal to buy this modem as Comcast has exclusive rights in this state. Pennsylvania customers are forced to lease this modem from Comcast and cannot purchase it either from Comcast or other vendors. The vendor I bought this from, MGI Warehouse, did not inform me of this and I ended up having to return it to them and therefore losing money due to shipping costs. Amazon also did not inform me of this.

So before purchasing this item please call Comcast and make sure it is okay in your state to buy this from another vendor.

This may say "Arris Comcast" but if you buy it when you try and hook it up to comcast they will say that the "MAC Address" will not work with comcast and you MUST go buy the $150 one at Best Buy. Even though this may even be the same model that set you up with.

As warned by everyone, do not purchase this item if you tend to use it with Comcast because it will not work. Comcast and Best Buy force people to buy this product through Best Buy in order to get it to work.

I bought this eMTA hoping that it would work on Comcast since the TM602G was a little too expensive, turned out to be a mistake. Comcast would be able to detect it (in MA) but for some reason the eMTA would remain offline even with the correct CMAC, MTA-MAC, and S/N number in the Comcast network. I know this device is listed on Comcast's list of supported devices but unless you feel the cost of this and the $30 from the Comcast guy you're going to have to call then go ahead and buy it. Buying the TM602G and seeing if that works, if it does I'll post it in the comments of this review to the bottom right.

My leased model works fine. The exact replacement I bought online didn't work, but didn't cost me anything except wasted time