Customer Reviews

The Art of Better Retail Banking: Supportable Predictions on the Future of Retail Banking

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I've chosen this book since I've seen a lot of good rates among other peers. In fact, It has disappointed me a little bit.

For me, there are only 2 good chapters in the book, but all the other are not good by far. The authors remain at a very high level, and they do not try to put to the ground on the banking industry. The examples are not good, and the chapters seemed to me uncoordinated.

There are a lot of pretty much better books covering the facts of banking.

What could be unique about a bank? After all, every bank offers various loans and accounts. In this tome for bankers, banking experts Hugh Croxford, Frank Abramson and Alex Jablonowski contend that banks have made a mistake by becoming too much alike, offering indistinguishable products and services. They argue that banks - that is, bankers - should innovate and create solutions that simplify their clients' lives. This U.K.-oriented study is intriguing to a point, but it would have benefited from more specific case studies of successes and failures. This book predates the banking meltdown, so events have overtaken a few of its suggestions. Still, getAbstract recommends it to bankers who seek a critical, customer-oriented view of their industry.

By far the most informative and interesting book on retail banking currently available. Written by practitioners and not "dry" scholars. A must-read for bank management, marketing, retail, IT, ops, etc...