The Art of Giving and Receiving Feedback (Ami How-to Series) [Illustrated] [Paperback]

Shirley Poertner (Author), Karen Massetti Miller (Author)

Book Description

Publication Date: May 1996 | Series: Ami How-to Series

Feedback is an important person-to-person communication skill. Teach managers and supervisors to utilize it well. This applicable guide provides knowledge on how to assert goal-oriented, detailed feedback for improved reception, how to handle difficult feedback situations, and how to receive and accept good and bad feedback.

Product Details

• Paperback: 100 pages
• Publisher: Amer Media Inc; 1st edition (May 1996)
• Language: English
• ISBN-10: 1884926533
• ISBN-13: 978-1884926532
• Product Dimensions: 9.9 x 6.9 x 0.3 inches
• Shipping Weight: 8 ounces
• Average Customer Review: 4.0 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #1,491,290 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

22 of 22 people found the following review helpful:

4.0 out of 5 stars Feedback Reviewed, November 7, 2000

By 

Robert M. Halle (Marshfield, WI USA) - See all my reviews

This review is from: The Art of Giving and Receiving Feedback (Ami How-to Series) (Paperback)

The Art of Giving and Receiving Feedback

Shirley Poertner & Karen Massetti Miller

If you are in search of a practical how to guide regarding feedback this book will meet your demands. Organizations weave a complex web of infrastructures making feedback a difficult aspect of a managers growing list of responsibilities. Poertner and Massetti-Miller have taken a "back to the basics" approach in writing this book and avoid the buzzwords like 360-degree feedback and opt for a how to practical guide regarding feedback. The information discussed provides the reader with self-assessment and goal setting activities in order to better relate with the topics discussed. The self-assessment opens the door to a wide variety of topics that will make feedback easier to give and receive. There are many helpful diagrams and examples relating to common workplace feedback situations that help relate the material to the "real world".

The book will take you through the necessary steps to effectively give and receive effective feedback. A brief outline of the chapters is as follows:

Chapter 1: The Power of Feedback *Definitions, characteristics, and an explanation of ineffective types of feedback.

Chapter 2: Useful Feedback is Detailed Feedback *Identifies the importance, features, and the roles of those who are giving and receiving detailed feedback.

Chapter 3: Planning Effective Feedback *Explores the importance of planning feedback and helps develop a plan to prepare detailed feedback.

Chapter 4: Steps for Giving Effective Feedback *Provides the who, what, when, where, and how information. Discusses reinforcement and how to get past defensiveness and a host of other useful information regarding the delivery of effective feedback.

Chapter 5: Steps for Receiving Feedback Effectively *An important chapter that explains the importance of not only talking but listening as well. An important aspect of feedback often overlooked.

Chapter 6: Feedback and Communication Styles *Identifies and explains the different aspects of how people communicate and offers insight on how to deal with different styles of communicators.

Chapter 7: Handling Difficult Feedback Situations *Not all feedback is good and this chapter deals with the bad. There are many practical ideas offered that help shape the feedback situation.

Chapter 8: Developing Your Feedback Skills *As this is the final chapter there is a section that deals with the need to reassess current feedback skills. Also outlined is a tutorial that will help create an action plan to help develop better feedback skills.

The authors have created a practical and informative amount of information that is presented in a "how to" manner. If developing effective feedback skill is on the future agenda this book will make things a little easier. Each chapter has side-notes that makes the book a great reference tool for future reflection. If you are looking to learn more about the feedback process including the 360-degree feedback process this book is a great place to start exploring the process.

2 of 2 people found the following review helpful:

4.0 out of 5 stars Simple but Thorough, January 1, 2006

By 

G.S. (Georgia, USA) - See all my reviews

This review is from: The Art of Giving and Receiving Feedback (Ami How-to Series) (Paperback)

This book is simple but very effective. The examples given help to provide understanding. I would recommend it as a reference to keep at the office. Most of the concepts overlap with the same I have found in other similar books but this is easier to read and understand without a lot of extra "fluff". The price is steep though.