The Art and Science of 360 Degree Feedback [Hardcover]

Richard Lepsinger (Author), Anntoinette D. Lucia (Author)

Book Description

ISBN-10: 0470331895 | ISBN-13: 978-0470331897 | Publication Date: February 9, 2009 | Edition: 2

More and more organizations are using 360-degree feedback to provide an opportunity to talk about key changes. This second edition of the best-selling book includes research and information that more accurately reflects who is using 360-degree feedback and where and how it is being used. In addition, the authors incorporate information about the impact of advances in technology and the more global and virtual work environment. This new edition includes case examples, tips, and pointers on preparing 360-degree feedback and information on how to implement it.

Editorial Reviews

Review

"The Art and Science of 360? Feedback is a must-read for all managers and human resource professionals. Lepsinger and Lucia offer a clear road map, pragmatic tools, and sage advice for all those concerned about improving human performance. If you're considering making 360? feedback part of your organization's practice -- and you can't afford not to -- don't embark on that journey until you've consulted this essential resource." --Jim Kouzes, coauthor The Leadership Challenge and Credibility; Chariman and CEO, Tom Peters Group/Learning Systems

"You'd have to be insane to take on 360? feedback without first reading this book. Lepsinger and Lucia have written a comprehensive guide to the process, chock full of practical ideas and real-world examples." --Diane Hessan, Executive Vice President, The Forum Corporation and coauthor of Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage

"Lepsinger and Lucia have written a book that fills an important gap in our field -- it addresses the best practices of using 360? feedback and gives the practical how-two's in setting up systems for successfully implementing 360? feedback. Congratulations Rick and Toni; I'll keep recommAnding this book." --Randall P. White, Ph.D., RPW Executive Development Inc.

"In today's business climate, the contract between employee and employer puts career management in the hands of the individual. 360? feedback is an integral part of the information one needs to plan his/her career. Lepsinger and Lucia have captured the critical issues regarding 360? feedback and presented them in an easily digestible and understandable format for HR executives and management." --Maxine Fechter, Vice President, Human Resources, Coach Leatherware

"I've seen 360? feedback change the professional lives of my fellow executives, helping them to realize their potential. I highly recommAnd this feedback mechanism for all professionals." --Bob Silver, Director of Operations, Service and Systems at Paine Webber

"Lepsinger and Lucia clearly explain how to select and implement a multi-source feedback system in an organization. Detailed guidelines and concrete examples from their consulting experiences help readers understand what must be done to avoid the pitfalls and achieve the potential benefits of 360? feedback." --Dr. Gary Yukl, Professor of Management, State University of New York at Albany, and author of Leadership in Organization

"This is a book that is chock full of solid advice for the practitioner, especially for those who are just getting started with 360? feedback -- a rich resource." --Ellen Van Velsor, Product Development Research, Center for Creative Leadership, and co-author of Feedback to Managers (Volumes I & II), A Review nd Comparison of Sixteen Multi-rater Feedback Instruments --This text refers to an out of print or unavailable edition of this title.

From the Inside Flap

The Art and Science of 360 Degree Feedback

When it was first published in 1997, The Art and Science of 360-degree Feedback quickly became a bestseller with human resource professionals and line managers. As with the first edition, this thoroughly revised and updated version addresses two fundamental questions: How do I go about selecting the best approach to 360 for my needs? How can I ensure that we get the most out of a 360degree feedback process?

Written by Richard Lepsinger and Anntoinette D. Lucia—two experts in the field—this book offers a comprehensive guide with step-by-step instructions for implementing a successful 360-degree program in the workplace. This new edition has been completely updated and contains data that reflects the most current information on the topic, illustrative new examples, and relevant statistics about who is using 360-degree feedback and where and how it is being applied. This revised edition also contains valuable information about how advances in technology have changed the feedback process and addresses how to apply them to the global and virtual work environments.

As the authors explain, 360-degree feedback is a valuable tool for enhancing the effectiveness of individual managers and leaders. The reporting of all recipients' results in an aggregate report can provide vital data for the organization as a whole. The aggregate report enables organizations or work groups to identify and take advantage of under-utilized personnel strengths to increase productivity, enhance the value of succession planning by providing relevant and useful information on an individual's current performance and potential, and design more effective and targeted coaching and training initiatives.

See all Editorial Reviews

Product Details

• Hardcover: 320 pages
• Publisher: Pfeiffer; 2 edition (February 9, 2009)
• Language: English
• ISBN-10: 0470331895
• ISBN-13: 978-0470331897
• Product Dimensions: 6.4 x 1.2 x 9.2 inches
• Shipping Weight: 1.1 pounds (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (4 customer reviews)
• Amazon Best Sellers Rank: #332,100 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

34 of 35 people found the following review helpful:

5.0 out of 5 stars What's Not Covered, June 27, 2000

By A Customer

This review is from: The Art and Science of 360 Degree Feedback (Hardcover)

The book is excellent for development of policy for 360-Degree, why it should be implemented, and what steps to take before and after the feedback.

This is not an instructional book in the development of a 360-degree questionnaire.

The book provides excellent knowledge on what, where, who, when, and how. Highly recommended for knowledge, but not for building of the questionnaire.

8 of 8 people found the following review helpful:

5.0 out of 5 stars The ABC of 360-Degree Feedback., November 28, 1999

By 

Turgay BUGDACIGIL (Istanbul, Turkey) - See all my reviews

This review is from: The Art and Science of 360 Degree Feedback (Hardcover)

"We wrote this book", write R.Lepsinger and A.D.Lucia, "with three audiences in mind. The first consists of 'human resources professionals' who are just beginning to look at 360-degree feedback as a means to address the business needs of their organizations. These are people who have not had much experience using 360-degree feedback to solve business problems and have many basic questions that require answers if they are going to use the technology successfully. The second audience consists of 'line managers' who have heard a lot about 'this 360-degree feedback stuff' and want to understand it well enough to determine if it is the right approach for their organization. The third group consists of 'more experienced HR professionals' who would like a compherensive reference work on 360-degree feedback that makes it easy to access the information they are looking for without having to skim through dozens of magazines and journal articles and textbooks."

In this invaluable study, authors organize their book into two parts :

(I). Preparing to use 360-degree feedback.

In this part, they :

i. offer basic information, including a definition of 360-degree feedback and a brief overview of its history and evolution.

ii. illustrate how a diverse group of companies (real cases) has successfully used 360-degree feedback to address different organizational issues, such as achieving business strategy, supporting cultural change, fostering individual development, enhancing team effectiveness, and identifying training and selection requirements.

iii. discuss and compare the two most common methods for collecting 360-degree feedback- interviews and questionnaires.

iv. focus on the use of interviews alone to collect data or as a supplement to the data provided by a questionnaire.

(II). Implementing a 360-degree feedback.

In this part, they :

i. focus on how to administer a 360-degree feedback process in a way that increases people's enthusiasm and ensures a high degree of confidence in the results.

ii. describe and compare three methods for delivering the feedback- group workshops, one-on-one meetings, and self-study.

iii. review what needs to be done after the feedback is collected and reviewed to ensure that recipients absurb the messages they have been given and take appropriate action.

iv. discuss the benefits and obstacles to using 360-degree feedback in HR management systems.

I highly recommend this invaluable study.

3 of 6 people found the following review helpful:

5.0 out of 5 stars Practical ideas, September 19, 2002

By A Customer

This review is from: The Art and Science of 360 Degree Feedback (Hardcover)

Lots of ideas that can be transferred into one's real life situation easily.