The Art and Science of 360 Degree Feedback [Hardcover]

Richard Lepsinger (Author), Anntoinette D. Lucia (Author)

Book Description

ISBN-10: 078790855X | ISBN-13: 978-0787908553 | Publication Date: May 9, 1997

Develop outstanding organizations using 360? feedback!
Use 360? feedback to achieve your organization's goals and enhance employee performance. This exceptional tool shows you what makes for a successful 360? feedback program and how it can benefit your company. You'll learn the step-by-step process to implement a successful 360? feedback program.
You'll gain the skills to:
* Promote cultural change
* Maximize employee excellence
* Foster extraordinary teamwork
The Art and Science of 360? Feedback is the first and only single-volume guide to all the hows and whys of 360? feedback. It contains case studies and examples of major companies that have successfully implemented 360? feedback into their organizations. You'll learn the process for enlisting the support of and comittment to 360? feedback from others in your organization--a key ingredient for success that is often overlooked. Guidelines are also included for making the process smooth and painless for everyone involved.
360? feedback has the potential to bring about real, measurable change in the behavior of your employees. This remarkable how-to guide shows you exactly how to get those results. Order your copy today!

Editorial Reviews

Review

"The Art and Science of 360? Feedback is a must-read for all managers and human resource professionals. Lepsinger and Lucia offer a clear road map, pragmatic tools, and sage advice for all those concerned about improving human performance. If you're considering making 360? feedback part of your organization's practice -- and you can't afford not to -- don't embark on that journey until you've consulted this essential resource." --Jim Kouzes, coauthor The Leadership Challenge and Credibility; Chariman and CEO, Tom Peters Group/Learning Systems

"You'd have to be insane to take on 360? feedback without first reading this book. Lepsinger and Lucia have written a comprehensive guide to the process, chock full of practical ideas and real-world examples." --Diane Hessan, Executive Vice President, The Forum Corporation and coauthor of Customer Centered Growth: Five Proven Strategies for Building Competitive Advantage

"Lepsinger and Lucia have written a book that fills an important gap in our field -- it addresses the best practices of using 360? feedback and gives the practical how-two's in setting up systems for successfully implementing 360? feedback. Congratulations Rick and Toni; I'll keep recommAnding this book." --Randall P. White, Ph.D., RPW Executive Development Inc.

"In today's business climate, the contract between employee and employer puts career management in the hands of the individual. 360? feedback is an integral part of the information one needs to plan his/her career. Lepsinger and Lucia have captured the critical issues regarding 360? feedback and presented them in an easily digestible and understandable format for HR executives and management." --Maxine Fechter, Vice President, Human Resources, Coach Leatherware

"I've seen 360? feedback change the professional lives of my fellow executives, helping them to realize their potential. I highly recommAnd this feedback mechanism for all professionals." --Bob Silver, Director of Operations, Service and Systems at Paine Webber

"Lepsinger and Lucia clearly explain how to select and implement a multi-source feedback system in an organization. Detailed guidelines and concrete examples from their consulting experiences help readers understand what must be done to avoid the pitfalls and achieve the potential benefits of 360? feedback." --Dr. Gary Yukl, Professor of Management, State University of New York at Albany, and author of Leadership in Organization

"This is a book that is chock full of solid advice for the practitioner, especially for those who are just getting started with 360? feedback -- a rich resource." --Ellen Van Velsor, Product Development Research, Center for Creative Leadership, and co-author of Feedback to Managers (Volumes I & II), A Review nd Comparison of Sixteen Multi-rater Feedback Instruments

From the Inside Flap

Embraced by dozens of America's most successful corporations, 360? feedback is revolutionizing the way successful firms are achieving business goals and enhancing their employee's performance. Its proven ability to promote cultural change, maximize employee excellence and foster teamwork is fast making it the human resources initiative of choice among today's leaner, more horizontally structured organizations. But what makes for a successful 360? feedback program? Is 360? right for your company? If so, how can you ensure its proper implementation?In The Art and Science of 360? Feedback, authors Richard Lepsinger and Anntoinette D. Lucia give readers the benefit of more than 20 years' experience designing and implementing 360? feedback programs for hundreds of companies. Their language is clear and concise. Their detailed, step-by-step advice is easy to follow. And their comprehensive approach makes this unprecedented how-to guide indispensable to anyone considering 360? feedback for their place of work, regardless of their familiarity with the subject. Among the highlights:*Personal insights from HR professionals who introduced 360? into their organizations*Case studies and examples implemented by such major companies as Summit Bank and Northwestern Mutual Life*A process for enlisting the support of and commitment to 360? from others in your organization...a key aspect of a successful program that is often overlooked.*Guidelines for making the process smooth and painless for feedback providers and recipients alike.The Art and Science of 360? Feedback is the first and only single-volume guide to all the how's and why's of this exceptional business tool. As such, it is one book every Human Resource and Line Management professional should own.

See all Editorial Reviews

Product Details

• Hardcover: 304 pages
• Publisher: Pfeiffer (May 9, 1997)
• Language: English
• ISBN-10: 078790855X
• ISBN-13: 978-0787908553
• Product Dimensions: 9.1 x 6.1 x 1.1 inches
• Shipping Weight: 1.2 pounds
• Average Customer Review: 5.0 out of 5 stars  See all reviews (4 customer reviews)
• Amazon Best Sellers Rank: #1,690,278 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

34 of 35 people found the following review helpful:

5.0 out of 5 stars What's Not Covered, June 27, 2000

By A Customer

This review is from: The Art and Science of 360 Degree Feedback (Hardcover)

The book is excellent for development of policy for 360-Degree, why it should be implemented, and what steps to take before and after the feedback.

This is not an instructional book in the development of a 360-degree questionnaire.

The book provides excellent knowledge on what, where, who, when, and how. Highly recommended for knowledge, but not for building of the questionnaire.

8 of 8 people found the following review helpful:

5.0 out of 5 stars The ABC of 360-Degree Feedback., November 28, 1999

By 

Turgay BUGDACIGIL (Istanbul, Turkey) - See all my reviews

This review is from: The Art and Science of 360 Degree Feedback (Hardcover)

"We wrote this book", write R.Lepsinger and A.D.Lucia, "with three audiences in mind. The first consists of 'human resources professionals' who are just beginning to look at 360-degree feedback as a means to address the business needs of their organizations. These are people who have not had much experience using 360-degree feedback to solve business problems and have many basic questions that require answers if they are going to use the technology successfully. The second audience consists of 'line managers' who have heard a lot about 'this 360-degree feedback stuff' and want to understand it well enough to determine if it is the right approach for their organization. The third group consists of 'more experienced HR professionals' who would like a compherensive reference work on 360-degree feedback that makes it easy to access the information they are looking for without having to skim through dozens of magazines and journal articles and textbooks."

In this invaluable study, authors organize their book into two parts :

(I). Preparing to use 360-degree feedback.

In this part, they :

i. offer basic information, including a definition of 360-degree feedback and a brief overview of its history and evolution.

ii. illustrate how a diverse group of companies (real cases) has successfully used 360-degree feedback to address different organizational issues, such as achieving business strategy, supporting cultural change, fostering individual development, enhancing team effectiveness, and identifying training and selection requirements.

iii. discuss and compare the two most common methods for collecting 360-degree feedback- interviews and questionnaires.

iv. focus on the use of interviews alone to collect data or as a supplement to the data provided by a questionnaire.

(II). Implementing a 360-degree feedback.

In this part, they :

i. focus on how to administer a 360-degree feedback process in a way that increases people's enthusiasm and ensures a high degree of confidence in the results.

ii. describe and compare three methods for delivering the feedback- group workshops, one-on-one meetings, and self-study.

iii. review what needs to be done after the feedback is collected and reviewed to ensure that recipients absurb the messages they have been given and take appropriate action.

iv. discuss the benefits and obstacles to using 360-degree feedback in HR management systems.

I highly recommend this invaluable study.

3 of 6 people found the following review helpful:

5.0 out of 5 stars Practical ideas, September 19, 2002

By A Customer

This review is from: The Art and Science of 360 Degree Feedback (Hardcover)

Lots of ideas that can be transferred into one's real life situation easily.