Customer Reviews

The Art & Skill of Dealing With People

5 star:		(3)
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3 star:		(1)
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This book is not what I expected--I had expected an approach from a theoretical point of view. Instead, this book offers a lot of "general" techniques/advices that I did not find particularly helpful. Furthermore, this book concentrates on scenarios in a work setting, rather than daily encounters, and perhaps that is also another source of disappointment. I felt a lot of advices are "common sense", but then I have some exposure to this kind of books. I would say if you have no working experience (hence have never confronted situations presented in the book), you may consider this book as a starter. If you are looking for something more, try some other book.

Dealing with a mulitude of personalities, politics and conflicts can be a daunting task on top of just trying to fullfill the requirements of a job. This book breaks down the causes of on-the-job conflict to manageable simplicity by categorizing co-workers and managers into 4 motivational types - the lone ranger, the sharpshooter, the professor and cheerleader; as well as defining their basic approaches to their work. The author then addresses various conflict resolution scenerios in which you may find yourself with these different types of people. I found this to be a very useful book based on a simple premise: Attitude is everything when you want to do any job successfully, whether you are part of a team or a manager. Some scenerios were also applicable to parenting school-aged children and helping them to improve academically. I liked the lean & careful organization of this book - the fundamental message is very straightforward stuff without a lot of fluff! Also recommend Dale Carnegie's "How to Win Friends and Influence People."

Dealing with a mulitude of personalities, politics and conflicts can be a daunting task on top of just trying to fullfill the requirements of a job. This book breaks down the causes of on-the-job conflict to manageable simplicity by categorizing co-workers and managers into 4 motivational types - the lone ranger, the sharpshooter, the professor and cheerleader; as well as defining their basic approaches to their work. The author then addresses various conflict resolution scenerios in which you may find yourself with these different types of people. I found this to be a very useful book based on a simple premise: Attitude is everything when you want to do any job successfully, whether you are part of a team or a manager. Some scenerios were also applicable to parenting school-aged children and helping them to improve academically. I liked the lean & careful organization of this book - the fundamental message is very straightforward stuff without a lot of fluff! Also recommend Dale Carnegie's "How to Win Friends and Influence People."

I think there are few good tips in this book.

Keep on your desk, open & read a bit a day. A huge supply of quality concepts. jimgioiosa@softhome.net