Customer Reviews

The Art of Veterinary Practice Management

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In The Art of Veterinary Practice Management, Mark Opperman concisely and clearly reveals the principles and techniques that can turn any practice into a Practice of Excellence. Each page is loaded with the wisdom that has led hundreds of veterinary practices nationwide to consult with Mr. Opperman to improve their day to day operations, level of customer satisfaction and profitability. This book can be applied immediately to situations and processes that practice managers and veterinarians encounter on a daily basis. A bonus is the exhaustive section of forms. You won't find a more thorough, complete or practical publication on the art of veterinary practice management. This book is perfect for the veterinary student who wishes to make a great start to their career, a practicing veterinarian who wishes to attain a higher level of professional and personal satisfaction, or the practice manager who desires to achieve excellence in their profession. This is THE definitive handbook on practice management.

Overall a wonderful tool for the first time veterinary practice manager, or for the manager looking to constantly improve all aspects of practice management. This book reads easily and concisely. The examples of job descriptions, hosptital forms, and team building suggestions are perfect for using as a template for your practices goals.