Review
'...this book is the Rosetta stone for serious business practitioners. It bridges the superficial journalism on the techniques of our time (e.g. Kaizen, Total Quality Management, cross-functional teams, empowerment, business re-engineering) and the foundational philosophy and operating systems that translate these ideas into action. The author's grounded experience radiates throughout the book and sets it apart from more cursory treatments of consultants and academics.' - Richard T. Pascale
'...this remarkable book dispels the myths, answers the critics and points the way forward - towards the Ascendant Organisation. Wise practical advice from one who has done it - don't miss it.' - Daniel T. Jones
'...Wickens provides both theoretical and eminently practical guidance to achieving total quality management - the internal ascendancy which creates long-term external success. - Robert Heller
About the Author
Peter D. Wickens has over 30 years of top executive experience in British, American and Japanese multinationals. Since leaving Nissan in early 1995, Peter has become Professor and President of the Centre for Achievement in Manufacturing and Management at the University of Sunderland. He is also a Vice President of the Institute of Personnel and Development and he writes, lectures and consults widely. He is Honorary Professor at Kingston University Business School.