Ask!: The Revolutionary New Guide for Getting Total Customer Satisfaction [Paperback]

Barbara Rollin (Author)

Book Description

Publication Date: November 2, 2001

It's the simplest technique imaginable, and it can save you hours of your time, hundreds of headaches, and thousands of dollars.

Barbara Rollin has saved a small fortune by using a technique that is so simple, so easy, that anyone can do it. By using the power of "Asking," Barbara Rollin has gotten refunds, discounts, deals, lower prices, and customer satisfaction beyond her wildest dreams. In Ask! you will learn her strategies to:

-Get credit card companies to lower your interest rates
-Make stores pay for your time when deliveries are late
-Get hotels to lower their room rates upon check-in
-Receive refunds for disappointing merchandise-even years later
-Learn to ask for and get better medical care
-Stop accepting anything less than a totally satisfying restaurant meal
-Return anything to a store-even if they have a "no returns" policy
-And much more!

Barbara Rollin has learned in her years of steadily more audacious "Asking" that companies will comply-usually with a smile. Everyone has the power to "Ask" for satisfaction, without whining or complaining. The stories and anecdotes in Ask! will demonstrate that power to you, so that you can begin getting more than you ever dreamed possible through these simple techniques.

Editorial Reviews

About the Author

Barbara Rollin has been involved in consumer activism on a personal and professional level. She was a caseworker for the Maryland Consumer Protection Agency, served on the Consumer Advisory Board of Giant Foods, and was a real estate agent for fifteen years. She lives in San Diego, California.

Product Details

• Paperback: 224 pages
• Publisher: St. Martin's Griffin; 1st edition (November 2, 2001)
• Language: English
• ISBN-10: 0312283881
• ISBN-13: 978-0312283889
• Product Dimensions: 8.2 x 5.4 x 0.7 inches
• Shipping Weight: 8.8 ounces
• Average Customer Review: 4.8 out of 5 stars  See all reviews (10 customer reviews)
• Amazon Best Sellers Rank: #1,391,675 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

4 of 4 people found the following review helpful:

5.0 out of 5 stars Ask away!, October 26, 2001

By 

"stevetaggart" (Muskogee, OK) - See all my reviews

This review is from: Ask!: The Revolutionary New Guide for Getting Total Customer Satisfaction (Paperback)

This book has absolutely revolutionized my life. It has completely inspired me to speak up and ASK! My first breakthrough was in a local restaurant where I had received miserable service. I asked the manager for a discount on my meal and he in turn presented me with a coupon for a free dinner for two. Wow! It gives you a real feeling of satisifaction and accomplishment.

3 of 3 people found the following review helpful:

5.0 out of 5 stars Since you ASKed . . ., October 24, 2001

By A Customer

Amazon Verified Purchase

This review is from: Ask!: The Revolutionary New Guide for Getting Total Customer Satisfaction (Paperback)

I'll tell you that I really liked this book. It provides a whole different view of your role as a consumer, and in effect, how to change the business/customer relationship into a positive one. I learned how to communicate more effectively with stores, banks, manufacturers and service providers so that I can get the most for my money. Rollin gives specific tips on the types of things to ask for (better interest on savings accounts; better rates or rooms at hotels), and explains how to do it in an effective way. ASK is very funny with plenty of real-life examples that you can begin using immediately. I highly recommend this book; I'll be buying a bunch to give as holiday gifts.

3 of 3 people found the following review helpful:

5.0 out of 5 stars Entertaining and Practical, October 21, 2001

By A Customer

Amazon Verified Purchase

This review is from: Ask!: The Revolutionary New Guide for Getting Total Customer Satisfaction (Paperback)

I will now have the courage to "speak up" when I don't feel I received service or product for value. With cleverness and wit, Ms. Rollin clearly defines what we should expect and receive as consumers. Every situation she describes is real life consumerism.