Customer Reviews

Ask!: The Revolutionary New Guide for Getting Total Customer Satisfaction

5 star:		(9)
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3 star:		(1)
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This book has absolutely revolutionized my life. It has completely inspired me to speak up and ASK! My first breakthrough was in a local restaurant where I had received miserable service. I asked the manager for a discount on my meal and he in turn presented me with a coupon for a free dinner for two. Wow! It gives you a real feeling of satisifaction and accomplishment.

I'll tell you that I really liked this book. It provides a whole different view of your role as a consumer, and in effect, how to change the business/customer relationship into a positive one. I learned how to communicate more effectively with stores, banks, manufacturers and service providers so that I can get the most for my money. Rollin gives specific tips on the types of things to ask for (better interest on savings accounts; better rates or rooms at hotels), and explains how to do it in an effective way. ASK is very funny with plenty of real-life examples that you can begin using immediately. I highly recommend this book; I'll be buying a bunch to give as holiday gifts.

I will now have the courage to "speak up" when I don't feel I received service or product for value. With cleverness and wit, Ms. Rollin clearly defines what we should expect and receive as consumers. Every situation she describes is real life consumerism.

This book leaves nothing unchallenged. Barbara does NOT take No for an answer. She probes and questions till businesses are worn down and give her what she wants. She's not intimidated by their usual tactics -- "It's not company policy," "No one has ever asked before--" yadda, yadda. She's daring and audacious and shows us how we can ask too, without changing or going through a special program. Just by reading the book, you get empowered and start Asking, not being cowed and intimidated. The bullets on the cover don't do the book justice. It's a lot more than getting deals, but an empowerment and a way to not feel helpless in the marketplace. Plus, the book is such fun and easy to read.

If you buy only one book this year, buy Ask! Not only will it help you save tons of money, but the book is hilarious. Rollin's escapades get more and more daring. you keep reading to find out what's she's going to do next.

Rollin has an interesting new take on how to deal with consumer hassles, as reflected in her title. She does a careful analysis of us vs. big business, why we behave like we do an how we can adopt new ways to have successful dealings as consumers.

The best part is that I've already saved some money as a result of these techniques. I lowered my monthly home alarm bill by finding the right person and then ASKing nicely.

This book gave me some fun, useful tips on how to assert myself as a consumer in an often treacherous marketplace. It helped me to realize that I have rights as a consumer to get what I am paying for. The author also emphasizes that businesses like to please customers, and will often go to great lengths to do so. I will no longer feel uncomfortable about asking for the best price or best interest rate or best whatever. This book gave me the tools to feel confident and to deal with businesses nicely so that both me and the salesperson walk away feeling good (and I save money!). This book will be on my Christmas gift-giving list. I know my mom will love it.

Do you feel cheated when it comes to customer service? If you do, then you might enjoy this book about getting complete satisfaction when dealing with business. Whether it's a replacement for a defective product; a complimentary product or service; or a complete refund, this guide explains what to do for maximum customer benefit.

The majority of businesses are ethical and provide good products and services, but there is always going to be the occasional exception. When things don't go the way they should, you need to take prompt action to get the situation remedied. This book emphasizes the importance of ASKING for what is due to you, as a customer. Businesses want customers to be happy, but they are not going to come to you when things don't work out. You must take the initiative and explain your dissatisfaction to the business. You will never get anywhere if you don't begin by asking.

Besides the emphasis on asking, this book is loaded with examples of customer service mishaps, defective product encounters, and sloppy service experiences. In each instance, the book explains what was done to correct the problem and what results were achieved. In most every case, the business agreed to correct the problem in some way- either by replacing the product, offering a discount on a future visit, or giving a full refund.

Most of what you read in this book is common sense and unless you don't have any skill dealing with people and customer service reps specifically, you will likely find only a small amount of value in this book. I found it to be ok, but nothing special since I already have gotten into the habit of speaking up with things go wrong.

This book is a good motivational tool, if nothing else. The first step to achieving customer satisfaction is to ask for it. If you don't do this, you will never get what you want. And this book does a good job in the way it emphasizes the importance of asking. Don't settle for bad products or services. If you don't like what you got, ask the company to make it better. You'll be surprised how quickly they respond.

This book was one of those ones that you just don't put down because you are so eager to see what happens next. I hate getting taken advantage of by retail sellers and service providers, so this book helped me understand their MOs and figure out how to get help from them to get satisfaction. Can't go wrong here - I'm loading up for Christmas presents.

I enjoyed this book so much. Barbara has a great sense of humor and you can't put the book down. What will she do next! It's helped me in many situations with businesses and made asking painless.

I will now have the courage to "speak up" when I don't feel I received service or product for value. With cleverness and wit, Ms. Rollin clearly defines what we should expect and receive as consumers. Every situation she describes is real life consumerism.