Assessing Business Excellence, Second Edition [Paperback]

Les Porter (Editor), Steve Tanner (Editor)

Book Description

Publication Date: April 1, 2004

Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks.

For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment.

This book:
* Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000
* Compares the frameworks and identifies their strengths and limitations
* Introduces the self-assessment process
* Explores the main approaches to self-assessment
* Illustrates the practical benefits of self-assessment through case examples

* Includes practical case examples
* Provides an explanation of the major excellence business models and frameworks from around the world * A regularly updated web site accompanies the text

Editorial Reviews

Review

'If you could choose two people to write you a guide to self-assessment in your organization, I cannot think of better authors than Les Porter and Steve Tanner. Their collective knowledge on the subject is second to none and it is encapsulated in this refreshing book on assessing business excellence. They have used the integrated total quality framework to give far more than just a 'how-to' book - one that can help organizations actually achieve excellence'. John Oakland

'...highly recommended...a concise, logical exploration of achieving competitive advantage through an integrated TQ framework.' Self-Assessment


--This text refers to an alternate Paperback edition.

Book Description

The essential route map to business success

See all Editorial Reviews

Product Details

• Paperback: 468 pages
• Publisher: Butterworth-Heinemann; 2 edition (April 1, 2004)
• Language: English
• ISBN-10: 0750655178
• ISBN-13: 978-0750655170
• Product Dimensions: 9.2 x 6.2 x 1 inches
• Shipping Weight: 1.6 pounds (View shipping rates and policies)
• Average Customer Review: 4.0 out of 5 stars  See all reviews (2 customer reviews)
• Amazon Best Sellers Rank: #2,726,027 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

4.0 out of 5 stars Very interesting book, July 15, 2008

By 

F. Dahabreh (Toronto, ON Canada) - See all my reviews
(REAL NAME)   

This review is from: Assessing Business Excellence, Second Edition (Paperback)

A very interesting book and sheds some light on different excellence models and self-assessment techniques.... a must have book

4.0 out of 5 stars It is the right book for the right tool, April 21, 2000

By 

Omar Najjar (Jeddah, Saudi Arabia) - See all my reviews

This review is from: Assessing Business Excellence (Paperback)

The book helped me alot through my master thesis in self-assessment and also to practice the tool in my company. It helps every one who wants to know more about why organizations need the self-assessment tool, the various models available for assessment, and the different approaches for implementing self-assessment. The only negative is that it does not include case studies. Any way I did not expect that one book can contain every thing I want.... But the book supplies me with 90% of what I need to know about the subject.