Written for managers who are new to the quality process, this introductory book explains in clear, jargon-free language the principles of ISO 9000. The author, an ISO 9000 expert, describes the most cost -- effective approach to achieving certifiable quality assurance. He leads you through the step-by-step implementation and certification process and provides tips, options, and techniques that you can employ for implementation in minimum time.
In addition to its practical format, special features of the book include six appendixes: an ISO glossary, a Sample Quality Manual, a Sample Job Description, a Sample Internal Audit, a Sample Internal Audit Report, and a Sample Corrective Action Request. Chapters include A History of ISO 9000, Strategic and Tactical Planning, Key Success Strategies, Selecting a Registrar, and Measuring Results.
