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Service plan term: 5|Service plan covered value: $2000-2250|Change
Price:$191.37+ Free shipping
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on December 9, 2014
I had purchased a Samsung 60 inch LED 3D Smart TV for Thanksgiving 2013 ( Order Placed: November 26, 2013) exactly and purchased the Assurant 360 5 year plan on the same day. As luck would have had it the TV started developing black patches at the bottom of the screen. I reached out to Samsung on Dec 1st to report the issue and they advised there was a panel gone bad and said this was out of warranty( missed out by 4 days). I reached out to Assurant to lodge a claim for repair on Dec1st, they were unable to save my information (model and serial number) due to some technical issues on their side and said it would take 2 days to record the complaint. I called them again on Dec 3rd to update my information. I was asked to send out a sales receipt confirming the purchase which was sent to them. They setup an technician appointment for Dec 8th. The technician rescheduled the appointment to Dec6th as he had time to service over the weekend.

The technician diagnosed the issue and said the panel went bad (same as samsung) and said he would send his recommendations to Assurant and they would contact in two business days. Today I reached out to Assurant and I was told that the claim was denied as this issue was reported to Samsung in the warranty period and that I have to reach out to them to get service. I tried to explain that is the not the case and that I contacted Samsung only after the warranty had expired. I wanted to speak to a supervisor and was transferred to one, he basically said the same thing over and over - this is a preexisting condition and samsung was contacted within warranty period and hence the claim is denied. I tried to explain if Samsung was contacted in the warranty period and they lodged a complaint why would I file a claim with Assurant - the answer is your claim is denied because its a pre-existing condition. Despite repeated explanation that this was not the case the answer is the same. Request for a Manager was denied saying he has multiple managers and he cannot give out information.

I am exploring options to file a claim against this company in small courts as other options, I have proof from Samsung that the contact with them was after the warranty period.

Bottomline, this company is a ripoff and extremely bad customer service. I am not sure who are those folks who are rating this at 5 stars, I would give this a 0 star.
2424 comments| 279 people found this helpful. Was this review helpful to you?YesNoReport abuse
on April 16, 2014
Cannot register policy and even harder to reach company. When you do, hey just say to wait and re-register. They cannot register on phone. Gives me no confidence the insurance would even work at all
22 comments| 87 people found this helpful. Was this review helpful to you?YesNoReport abuse
on September 9, 2014
Going forward, if I have a choice between Assurant and Square Trade, I would choose Square Trade every time because:
1) Web application is much more developed and much more user-friendly
2) Registration of plans is much easier
3) Tech support is available from knowledgeable associates
11 comment| 68 people found this helpful. Was this review helpful to you?YesNoReport abuse
on December 18, 2013
When I called they said there is no paperwork to process, so I have no record of the Protection Plan. I've been having many issues with Amazon vendors lately, so I just didn't have the energy to push on this one. If something goes wrong with the TV, I have no way of contacting anyone for service. MONEY WASTED.
33 comments| 76 people found this helpful. Was this review helpful to you?YesNoReport abuse
on February 5, 2015
The TV work fine for a year. Than the TV quit working. So I called assurance 360. After three different phone conversations with them I finally got somebody to come out to the house to look at the television. After waiting for two hours for the repair man to show up. He walked in and said it's broken (I already knew that). He took a picture of the serial number on the back of the TV (I could have done that also) and said I'll be back in touch with you. I am still waiting for his phone call. That was 6 days ago. It's been 3 1/2 weeks I have no television, nor do I know when I will have one.
One of my associates at the office went to Walmart and bought a TV last year. It quit working. He took it into Walmart and walked out with a new television. Tell me which one you would rather have. Assurance 360, where you can wait up to a month maybe or more to get your TV repaired. Or just go to Walmart and walk in and get another television?
22 comments| 32 people found this helpful. Was this review helpful to you?YesNoReport abuse
on March 1, 2014
You have been warned...This company was to send me an email so I could give particulars on myself, product, etc. They took my money and as of yet have failed to send me my link so I could fill out forms. After contacting them they told me that "THEIR COMPUTERS", showed it was sent. I told them that "MY COMPUTER", told me that they did not send anything. Believe it or not, these FOOLS had the audacity to argue with me! I tried to imagine if I had to contact these FOOLS if I wanted to file a claim. My blood ran cold, and I began to sweat. Remember "Let the buyer beware", Caveat Emptor. YOU HAVE BEEN WARNED.
33 comments| 114 people found this helpful. Was this review helpful to you?YesNoReport abuse
on January 18, 2014
The Coverage plan is fine but it is not a 4 year plan if it starts on the date you purchase the TV.which this plan does, so there riding the shirt-tails of the Mfgs. Warrenty the first year, so where im assuming im getting a 5 year warrenty, 1 year factory and 4 year Assurant, im really only getting a total of a 4 year warrenty including the factorys 1 year. So l guess what im saying is there selling a 3 year warrenty, plus the factorys 1 year. No complaints on coverage, l just dont feel its properly presented..Thanks Bob
22 comments| 66 people found this helpful. Was this review helpful to you?YesNoReport abuse
on June 16, 2015
I bought a 50' LG 3D smart tv. I thought that a 5 year protection plan that cost less then $100 was a good deal. After getting my tv and plan I registered. Which I thought was easy. All I had to do was take a screen shot of my amazon order showing the model of the tv and the full purchase price and email it. After I registered my product I stated to read the review and I got worried they were not good. Almost 2 years after buying my tv a line appeared across the entire screen. I called went through the normal hoops. I was told that they would have a repair company call me within 48 hours to arrange for my repair. Just like that I had people out to my house on a Saturday picking up the tv. (very convenient do to work schedule) A few days later I received a call saying "sorry the part to fix your tv is no longer available. We are sending you a check for the full purchase price of the tv. Wow, less then 10 days later check arrived. I was then able to up grade to a sony 49" 4k ultra HD smart tv just in time for GAME OF THONES. THANK YOU
0Comment| 58 people found this helpful. Was this review helpful to you?YesNoReport abuse
on November 11, 2014
Don't waste your money. Assurant 360 appears to be a typical rip-off protection plan. I rarely buy protection plans because the fine print usually means they won't cover anything. I bought this one because I thought Amazon would offer a high quality plan. Wrong. My optical audio connector on my TV has stopped holding the cable in place. Assurant told me that since the TV is less than 1 year old I have to deal with Panasonic. Call Panasonic and you get a half hour of voice prompts and can't get through to a person.
99 comments| 70 people found this helpful. Was this review helpful to you?YesNoReport abuse
on April 19, 2015
COMPLETE WASTE OF MONEY AND COVERS NOTHING. My 2 yr old Samsung smart TV has stopped connecting to the internet. Something is wrong with the software. I was told by Assurant they do not cover software. This is a total scam and waste of $88. It only covers if the TV stops powering on, or if something is physically wrong with the picture. In this day and age, a warranty for a smart TV that does not cover the actual "smart" part of the TV is a scam. I have a very expensive 2 yr old TV that now has to be put out in the trash. What a waste and misleading customers. Do not buy this.

Update- I contacted Assurant 2 days ago about my broken TV. They said they won't warranty the damage to it. After my begging, they agreed to send a repairman out. They scheduled an appointment for today from 12-5. I changed my work hours and plans for this appointment time. Last night at 8 pm Precision TV, a third party contractor, called trying to schedule an appt. I said I already had one and they said Assurant was "crazy" and can't schedule appointments. They promised one of their third party contractors would call me within an hour to schedule my appointment and he never did. I called Precision TV 3x today already and they said they can't control what their independent contractors do and can't help with getting my appointment. Assuring is not honoring the warranty and send everything out to a third party contractor who in turn uses his own third party contractor.
55 comments| 27 people found this helpful. Was this review helpful to you?YesNoReport abuse

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