Customer Reviews

Astonica Hummingbird Park Bench

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1 star:		(5)

 

 

I ordered two in May for Memorial Day. They arrived in June, and were packed so poorly that the FedEx driver apologized for the condition of the boxes. When I opened them, I found the parts were packed in thin cardboard and loose styrofoam. The wooden parts were gouged and scratched, and several metal parts were broken. I needed these benches for a memorial park, so I ordered another, and that one was just as bad. I was able to take parts from all three and make one that was presentable after I sanded and revarnished the wood and painted the metal parts. Amazon customer service said I could return the damaged benches, but how? The boxes were in no condition to return anything. I decided to contact the company to order replacement parts for the broken metal pieces, twice. It's been two months and I'm still waiting. These benches arrived as pieces of junk, and no one should order one. They're impossible to return, and there's no way to order parts.

Excellent price and free s/h; but the package arrived in extremely poor condition~~ 4 weeks after placing the order. I requested a return without even opening it. As this is not typical of Amazon.com, as well as returns are so easy, I really don't have much to complain about. Maybe Amazon should reconsider selling this item.

I ordered this item on July 20th. As of today, November 19th I have still not received it. I finally gave up and cancelled the order. Perhaps they changed their mind about selling it at the advertised price?

This is a follow-up to my previous review which I submitted on September 15, 2004. Yesterday I received yet another notice from Amazon that my order for this item was (yet again!) delayed. Now the revised "estimated" delivery date is December 9th-December 29th!!?? I ordered this bench July 21st, figuring if I ordered it in July I'd get it by Labor Day. Now it looks like I really will get it for Labor Day...of 2005...if I'm lucky. I will never again order any furniture item from Amazon. This is truly pathetic. If I didn't have my heart set, for going on six months now, on putting this hummingbird bench in my garden (which has hummingbirds in nice weather) I'd just cancel it and get something else. I'm extremely disappointed in Amazon'lack of service. It is a first in my experience with them.

I ordered this item on May 24th, and as of June 29th, still haven't received it from Amazon. I will do another review if I get it!