Most helpful critical review
18 of 19 people found the following review helpful
A Deceptively Terrible Product
on September 23, 2012
PLEASE NOTE: this was not a purchase from Amazon.com, but from the DailySteals.com website for $150.
I recently purchased the Atria Aero 8" Tablet Android 4.0, 8GB, WiFi + Case/Stand. I've only owned it for 4 days, but that has been long enough. Unfortunately, my experience of this product has been much less than satisfying, and down-right terrible.
When I received the tablet it was sealed NEW-IN-BOX as expected, and everything was included as described; the HDMI mini-to-standard Cable, USB Cable, USB Adapter, Charger, and Manual.
Beyond that, I can't say much good about this product. After some casual usage of it, I realized the product must be defective and/or poorly designed. Which is unfortunate, because it appears to have a pretty sturdy shell casing and solid glass touch screen.
It was plugged in overnight, as typically expected, to fully charge the battery. Upon starting the device the next morning however, after simple app downloading, web browsing, and basic function set up - with the basic stock volume and brightness settings - at most I get 2-4 hours total, before the charge inexplicably drops significantly. I left it at around 23% and turned off while charging overnight again, but the next morning the charge had only gone up to 86%. Frustratingly I left it unplugged and unused for 8 more hours, and the battery again drained significantly. It's pretty obvious that something is not right with the device when it comes to battery life - It certainly doesn't last the 10 hours as advertised .
Also a notable problem is an apparent bad WiFi receiver. Connecting to a network through a WiFi, I experience unusual signal drops. I have tested several WiFi locations with reliable signals - including my home network - and have experienced mixed results; sometimes it stays connected, sometimes it doesn't. The WiFi range is also quite abysmal; even while using the tablet right in front of a router or access point the tablet would experience poor signal reception. [I have used smartphones, laptops, and even a blue-ray player on my home WiFi without any unusual or unexplainable signal disruption.]
Quite often, attempting to download, update, and install apps results in an error; even with apps like Facebook, Twitter, Evernote, Chrome, Firefox, Netflix, etc. Sometimes the app will manage to install, and then fail to load. It's a big problem when common apps can't even install correctly or function at all. I think it's clear this device isn't fully supported for apps as claimed, either.
The touch screen at times experiences severe lag for no noticeable reason. It's especially obvious when checking or changing settings, using the stock web browser, or just swiping/panning through the desktop screens. I'm obviously not running a ton of apps because, as mentioned above, I can't seem to install most apps.
I'd also like to mention that the description claims this device can be upgraded to Google's Android JellyBean 4.1 OS. However, I have searched the web extensively for the method of accomplishing this and have not found any support at all, official or unofficial - not even a custom ROM/Root suited to this device. Although ICS is a nice pre-packaged OS, this tablet is not without frequent issues and a patch or update would be nice. If I could upgrade the OS and possibly fix these few problems, maybe it wouldn't be so bad. Of course, for what it does out of the box at the price, I expected much, much better.
The official site does not offer any support, and does not return any inquiries through their online contact system - they don't have a contact phone either. I have experienced enough dissatisfaction to attempt to contact them for help, but that appears to be basically futile.
I bought this device with the implicit idea to use it for a variety of purposes, as would be typical and expected of such a device - accessing personal files, casual browsing, social media, as well as professional and school use. I got this in lieu of a Kindle Fire HD or Galaxy Nexus 7, or any other comparative tablet, because of the price point. I saw the Atria Aero was on Amazon.com for $249 [discounted from $349] with several good reviews (in hindsight, most of those reviews appear to be staged/faked). I even did some initial research on the device and admittedly couldn't find much info - which should have been a red-flag to warn me against this purchase. Despite the manufacturer's website leaving much to be desired, I figured $150 for an 8" Android v4.0 tablet seemed like a good deal - especially with the listed specs and all the accessories. Unfortunately, this wasn't the case, and I regret it. Sure, I can access the internet on the stock browser, and read PDF files, but this is a tablet with supposed comparable specs to many brand name tablets; so naturally I expected it to function similarly. I doesn't, and only reveals a very deceptive effort to APPEAR to function like one, and that is all. It is literally less useable and reliable than my LG Optimus V smartphone. I bet even the new Toys'R Us Tabeo 7" tablet for Kids, for the same price I paid, is better than this thing.
I don't think I'll ever again trust off-brand gray-market products, or websites offering discounted items - I've learned a hard lesson. Sadly, I can say with extreme certainty that I feel this was a particularly terrible deal. For the price paid, this device should function much better than it does. And that seriously isn't going to reflect well in the reviews. Unless the manufacturer can offer a way to rectify the situation, I feel people are going to flood the internet with complaints. I certainly will, and am quite livid about the whole experience - and I know I'm not alone.
With all these issues, I'd have to say that this device has been a complete waste of time, resources, and money. Amazon should look into removing the item from their store until such time that these issues can be resolved - otherwise they're going to have a lot of RMAs, bad reviews, and complaints.
Conclusion: DO NOT WASTE YOUR MONEY ON THIS ITEM - At least not until the company improves the quality of it's device and support. Somehow, I doubt that will occur, so be warned.
- It was packaged nicely
- All the accessories were included; HDMI mini-to-standard Cable, USB Cable, USB Adapter, Charger, and Manual
- Solid feeling metal case and glass screen [hefty weight, feels durable, looks nice]
- Seems to boot quickly [at stock settings]
- Adequate screen resolution, brightness and color
- Settings and menus are easy to access
- Comes with several apps pre-installed; Dropbox, Skype, stock browser and "file manager"
- There is no plausibly valid reason this is worth $249, and especially not $349
- The Battery Life is unbelievably bad.
- The WiFi signal is often weak, even when close to an access point, drops randomly
- Slow and laggy responsiveness from the touch screen
- Installing Apps is problematic, frequent errors and fail messages
- Not sure if the screen resolution is as high as advertised
- Glass is a little TOO shiny, hard to see at certain angles due to glare or reflection
- User manual leaves much to be desired and is full of poorly translated English; bad grammar, misspellings, and dark B&W screengrabs
- No online support or written instructions for system updates or upgrades
- No online or written contact info for the "manufacturer"; CC Global, Brooklyn, NY
- No online support on the AtriaAero.com website
- Seemingly deceptive and questionable 4-5 star reviews
The only reason this gets 2 stars instead of 1 is because it does turn on and is useable to a degree.