“This book is the broadest consistent page-turner I’ve read on airlines, including our own.” (Ralph Nader, co-author with Wesley J. Smith of Collision Course: The Truth About Airline Safety)
“…well-researched narrative…McGee’s exploration of this lack of accountability is intriguing…Informative” (Kirkus Reviews)
“McGee is making a serious and important argument, and he ends with a series of suggestions...that reflect both insider knowledge and common sense.” (Boston Globe)
“Attention All Passengers deserves to be heeded for its discussion of airline safety. Mr. McGee addresses areas of serious concern that have largely remained off the radar screen.” (Wall Street Journal)
“[A] provocative new book… McGee makes a compelling argument that minor annoyances such as baggage fees and shrinking seats are symptoms of deeper problems that are eroding the bottom line and, eventually, the safety of passengers.” (Cleveland Plain Dealer)
“This eye-opening book should be required reading for anyone who flies, as well as airline employees and government officials.” (Chicago Tribune)
From the Back Cover
Award-winning journalist and leading consumer advocate William J. McGee offers a shocking, essential exposé that reveals the real state of the "friendly skies."
From outsourced call centers in India to the Alabama location where all lost baggage ends up, William J. McGee crisscrossed the country and traveled around the globe immersing himself deep into the world of commercial airlines. And what he found was shocking.
McGee interviewed countless industry insiders—pilots, TSA security screeners, FAA inspectors, legislators, the CEOs of the major carriers, and even Ralph Nader and Steven Slater, the disgruntled flight attendant who famously jettisoned a JetBlue flight. Here he reveals how airline executives are cutting costs in "a mad race to the bottom" by delegating flights to second-tier regional airlines and outsourcing critical aircraft maintenance and repairs to unlicensed "mechanics" in China, Singapore, Mexico, and El Salvador. And while the U.S. airlines have raked in tens of billions of dollars for checked baggage alone in recent years, our skies (and our airports) are not getting any safer. What's more, McGee explains how both political parties and all branches of the U.S. government have conspired to place corporate interests above the interests of consumers, workers, the nation's economy, and even the planet itself. Attention All Passengers will change the way you view the airline industry and make you think twice the next time you see the fasten seat belts sign.