Customer Reviews

Audiovox VE920 Ultra-Slim Drop-Down LCD TV with DVD/CD/MP3 Player

5 star:		(5)
4 star:		(5)
3 star:		(5)
2 star:		(2)
1 star:		(5)

 

 

Reviewed on Friday, March 24th:
My unit arrived quickly and securely packed thanks to Amazon. Excellent service always with them. The unit was mostly ready to go out of the box. Before I mounted it, I fully tested it. I didn't want to go through the hassle of mounting it if it was DOA. The first thing I ran into was a sticker in the upper right corner of the screen. It said to remove it, but it was REALLY fixed on there and ended up tearing and made it very difficult to remove. I'm not even sure what the heck the sticker was there for. There was also a little arrow in the lower left corner of the screen that seemed to serve no purpose as well. Used my fingernail to rub it off. I later found that the screen has the all-to-common plastic protective layer... it's REALLY tighly on there though. Be careful peeling up and edge and peeling it off. I didn't notice much change in picture quality with, or without, the protector, so I'd consider just leaving it on. I powered it up and adjusted the various color/tint/brightness knobs to get an "acceptable" picture. The screen is of very low quality and resolution is poor. I have seen cheaper LCD screens on the market that had better resolution. I'm not sure why Audiovox used such a cheap screen. I have pictures of the screen at http://dameon.org/Audiovox.VE920 if you'd like to judge for yourself. Some points to consider, that I couldn't get any information on: the screen does swivel almost flat in all orientations and rotates 180 degrees one way and 90 degrees the other... giving about 240 degrees of rotation and it played several DVD-R media discs as well as DVD, CD, CD-R, and CD-R with MP3 files. Overall, the unit is a reasonable deal. It fits my needs pretty well and I would almost consider trying to adapt a better screen to the chassis... if something like that could even be done. LCD screens can be pretty proprietary.

UPDATE on Monday, March 27th!
As stated MANY times, especially in relation to this item, Audiovox quality control could use some work. I fully tested my unit BEFORE hanging it under the cabinet. I didn't want to go through the trouble of hanging it and finding out it was defective. After verifying my unit was working, I went through the process of hanging it, which was made fairly easy, with the included template. After hanging it, I popped in a movie and started to watch it. About 10 minutes into the movie, the audio went silent. Hit mute a couple times to make sure it wasn't muted (it wasn't; it has a mute indicator and it was going on and off with no change in audio). I ejected the movie and changed the source from TV, to radio, to CD audio... nothing had sound. I increased and decreased the audio level with no change. I unplugged the unit for about 2 hours hoping to "factory reset" it, but no change. Finally, I unplugged it and left it overnight. Came back the next morning, plugged it in, still no audio. I put everything back in the box and got an RMA from Amazon. The replacement unit is on the way and this one goes back in the morning. I like everything about the unit (except the poor resolution), so I intend to continue to swap out units until I get a working one. I'll update once I have the replacement in hand and tested... for several days.

We bought this after much research into under-cabinet tvs. It received an average of 4 and a half stars and the price was less than anything we had seen.
When we got it in, we were not impressed with the picture quality. It is not a very crisp image..pretty fuzzy. The sound is not that great either.

Within two weeks, on the first unit we bought, the volume went away on the tv and the telephone, then the picture went black, then it wouldn't play any cd's or dvd's. We sent it back, ordered and received another unit. We've had it for four weeks. By now, the dvd won't eject the dvd (one of my favorites), and the telephone doesn't answer anymore. The one star I gave it is only because I had to put something down. Something is seriously wrong with the product. For us, it's been a piece of junk.

The LCD TV is working well. However it is my second one. The first unit received ate a CD and would not eject it. A warning regarding Audiovox customer service (or lack of), Audiovox service was terrible. The CD problem occurred the first day I had the unit setup. I emailed Audiovox and the only thing they would do was to offer to have me mail the unit to them at my expense and wait for them to fix and return it to me. They flat out refused to replace it. I assumed I was in for a real hassle.

I then contacted Amazon.com and explained the problem. Without hesitation they informed me a new replacement unit was on the way and was directed to a site to print out a prepaid return shipping receipt for the first unit. I was floored by their response. While I doubt I will ever by another Audiovox product because of how Audiovox treated me I will (and already have) do more business with Amazon just because of how well I was treated.

As for the replacement unit, it has performed well. The unit is compact and seems to be operating as advertised. The image on the LCD is acceptable but not great. Sound quality is ok.

This unit is a great Idea for the kitchen. As for this manufacture I am not so sure. After having used it for about the first 25 days the picture went black. Amazon did an outstanding job with taking care of the situation. They sent me a new unit
and sent me a postage paid label to return the damaged unit. if I purchased the unit locally I think I would have just taken it back and got my money back. I thought Audiovox was a good brand.
I hope the replacement lasts for at least a couple of years. Amazon, Great Job. Thanks for making me happy.

I have sent this item back twice trying to get one that works. The first one had a broken DVD and the second one had a broken vertical hold.

Screen went black in less than four months wanted me to pay to have it fixed, since they only offer a 90 day warranty.

I was given this item as a gift. The first one I got had a problem with the horizontal hold. There was no way to adjust this without servicing it (which is frustrating), so I simply returned it for another. This one works great, very nice picture. The most significant problem is with the speakers on the side, the sound is not always great. When standing directly in front of the unit it can be a bit hard to hear as the sound is being directed more toward the sides. This is likely a compromise for folks (like myself) who use it in the kitchen and can often be on one side or another. The radio reception is just average. Overall, for the price its a very nice unit with a good picture and some nice features.

I purchased the TV and the 3-year warranty. The TV worked fine for 18 months then started making terrible noises, the picture sporatically went black, etc... So, I called the warranty company - five times - to no avail. One problem after another. So I called Amazon's customer service department - and after holding for 20 minutes - still, no avail. They were having their "investigative team" look into it and would send me a confirmation email as such. Big surprise -- never got the email. Amazon is too big to know - or care - much about customer service. But on the bright side - when I hung up with them, they told me to have a nice day. Now, that's worth the $425.00 I paid for a broken TV - right?

The unit functions well for tv viewing. However, the picture is only 7", although the screen is 9". Clear, crisp quality, especially when some feet away. Easy to read print on the screen. Easy to use remote or unit controls.
Using mine on the counter. CD playing is sporadic; haven't tried a DVD.
Overall, it fills the need for a kitchen tv.