Customer Reviews

AugustinaJewelry Freshwater Cultured Round Shape 6-6.5mm Pink Pearl Pendant, 16" Sterling Silver 1MM Cable Chain

5 star:		(3)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(0)

 

 

We bought this for our daughter for her 8th birthday. She asked for a real pearl necklace. The chain is delicate and the pearl is gorgeous. Looks very expensive.

I bought this as a small sentimental Christmas gift for a close friend of mine. It arrived quickly, as I have Amazon Prime, but when I opened the gift (I'd read that the chains come tangled sometimes, so I wanted to make sure it was untangled when my friend opened it) I was horrified at the condition of the chain. It was almost completely brown and tarnished. It was late, and the holidays, and Augustina's site explained to call Amazon over any orders fulfilled by them.

I called twice trying to get something done, and the service was terrible! They were completely unsympathetic to the fact that I now had a damaged and embarrassing gift to give to my friend. The pearl was beautiful. They told me I could get a refund if I mailed it back, but refused to try to send me another chain, which was all that I wanted.

Amazon told me that I had to call the company directly if I wanted any actual service. I went ahead and emailed the company, since I was soon getting on a plane and wouldn't be home to play phone tag. They did respond to me quickly, and had a new chain sent via Fedex overnight to my hotel in NY. It took two nights because of the recent blizzard, for which the company apologized profusely. (The city-crippling blizzard was not their fault, but I sincerely appreciated the fact that the company took ownership of the issue and bent over backwards to make it right.)

Not only did they send me a new chain (which was beautiful) but they also included a nice gift in order to apologize for the inconvenience. The products are lovely, I think this was just a storage issue. I would definitely buy from Augustina again.

I bought this for my niece on her 9th B-Day, she has not taken it off since! She says she gets compliments on it everyday and everyone wants to know where she got it.