Customer Reviews

AutoXray 6000 EZ-Scan Scanner

5 star:		(8)
4 star:		(2)
3 star:		(2)
2 star:		(5)
1 star:		(7)

 

 

I've been using this scanner for 6 day now and have performed 4 scans on various vehicles.

All the scans worked well. Not all the scans gave all the information I was expecting to see: It is VERY vehicle dependent. Some give a lot of information, and some give very little. All require a (REAL) vehicle shop manual. Although the codes are given in english description, the values given mean nothing if one doesn't know what the correct value is supposed to be! The same goes for reading various "Live data" in the Monitor mode. It's ALL meaningless unless you already KNOW what the readings should be!

The "PC" program installed without problems. You should be aware that the scanner connects to your PC via the old "Comm" ports, You know, Com 1,2,3,4... If you have no "com" ports available, your outa luck!(as in my case).

Customer Service/Technical Support: I tried to call and ask for support concerning the Com port issue and found NONE!! Support IS NON EXISTENT! They claim they have it, but I havn't been able to find it yet, 6 days and counting. The phones loop around, and none of the listed phone numbers work. Not ANY.

The Web support page returns a "server error" and has done so for the last 6 days.

As far as my Com port issue; I purchased a "Belkin" Serial to USB adapter and installed it. It provided a "Virtual Serial Port" via USB. This solution works fine. The update section of Autoxray' site worked. I downloaded the current tool and PC Software and downloaded it to the scanner. NOTE: The serial to USB adapter doesn't work with all software!! It's hit and miss... I was lucky.

The PC program provides a "Report" type screen with the data lined up as a summary report. Nothing fancy. No frills, no graphics. Just a way to store the data that was scanned.

My bottom line: Don't expect this tool to fix your car. You need real technical information about your car AND a healthy background in technical abilities.

I would not pay the suggested retail of $799.00! NO WAY!

I paid $450.00. I have the manuals and the background. it works for me. As for all those sensors... Is it the sensor or the wiring to the sensor, or the computer??? AutoXray does NOT play in that ballpark!

I'm just a shade tree mechanic, but this tool is really handy when working on newer cars. I found it straight-forward and user-friendly. You can really save yourself a lot of money by diagnosing your own car with this scanner.

I know other companies sell scanners, many of them are thousands of dollars,(I think Snap-On sells one that is over $6,000!) but this scanner performs about 95% of the tasks the high-end ones do, at a much cheaper price. It has all the necessary adapters to work on any car with an on-board computer, and it gives you all the diagnostic info in real time.

Mechanics and dealers have to hate these things because of all the money it saves consumers in repairs.

I read through some of the reviews on this product and one in particular mentioned you could get the same information for six bucks.

That's true, for 6 dollars you can jumper two connections on an ODB I car (95 or older). The early ODB system could tell you what code was being thrown but very little else. Can you jumper two connections and get the same information with an ODB II car? No. You cannot do meter sweeps on a ODB II car, to read the trouble code, you need a scan tool.

This tool can read trouble codes and do a lot more. I purchased this tool because I've been having on and off misfire problems on a 1997 Camaro. I didn't know which cylinder was misfiring and honestly, if the check engine light wasn't on, I wouldn't have even noticed a problem. I hooked the scan tool up to the car, and the trouble code was P0300 - Random misfire.

To the average person, a random misfire means just that, every cylinder is intermittently misfiring. Yes, if this were an ODB I car, a jumper would have told me that much information. Smart troubleshooting would have you test the ignition coils or the fuel system. If the misfire is not contained on a specific cylinder, then it may indicate a system wide issue.

This is where the scan tool paid for itself. Instead of throwing parts at the car I was able to look at the vehicle data, I was pleasantly surprised at the amount of data I had access to. I could see the misfire counts for each cylinder. Every cylinder had less than 10, except cylinder 5 which had over 5000 misfires. I traced the problem back to a bad spark pug wire on #5 that had be rubbing against the headers I had just installed.

The trouble code was misleading, and instead of spending my time under and over the car looking at the fuel system and ignition system, I spent 5 minutes diagnosing the problem.

I have a background in automotive diagnosis and have a degree in Automotive Service Technology. The scan tools we used in school cost over $1000 and were manufacturer specific. This tool doesn't give you as much information as those did, but for the average DIY mechanic, this tool is perfect. If you're looking for a tool to just scan a code, and nothing else... buy something cheaper.

If you're looking for a scan tool that can assist you in diagnosing and fixing emission related problems, this is the scan tool for you. You may not use it every day of your life, but when you do need it, it will get the job done.

MOST vehicles can be tested KOEO (key on, engine off - memory codes) with an analog voltmeter and counting needle sweeps, or looking at the CHECK ENGINE light and counting flashes.

Just because a code reader gives you a "32" doesn't mean you have a bad part relating to that number. An EGR valve stuck open from carbon on an older EEC-IV Ford will give an EVP sensor out of range (its not fully extended). A kinked MAP sensor hose will give odd problems and false readings. A generic TFI (ignition module) will have your car running like crap with no end to repair bills in sight (until you get a Motorcraft TFI again!).

This item is by no means a "magic wand". I had a chance to use one at a friends house...his hesitation problem was nothing but old spark plugs (platinum plugs are junk: get copper core; AC Delco or Motorcraft). This reader (AS ANY READER) will ONLY get codes STORED in your ECU, or "hard faults" in a KOEO test. Manufacturers used to make the processors "dumb" so they wouldn't store a code if the error only happened a few times - I feel they are doing it again.

If this is the "Lincoln" of all testers, it should come with a BETTER way to hook it to a PC - like an USB port.

I do like that it comes in a case...a small sheath would just hold the broken parts inside when it would be dropped.

I rate it 2 stars only because the retail price is ridiculous. The product itself is a 3.5 or so.

I did quite a bit of research before purchasing this product. The product was shipped immediately. I really appreciate the case it comes with. I have used the product on two vehicles. However, I own 5 different vehicles and it will test all five! It has provided accurate analysis for each situation. The best part, its web-upgradeable so that I'll never have to purchase another analyser. I got such a deal, it came with the EZ-Charge 200, now I can also easily find problems with a charging system. Fantastic product!

so far it works for most cars in obd2 only. i got all the cables for obd and obd2 but the thing is it wont work for most fords in obd and freezes on most gm's in obd. works fine for obd2 but here is another disapointment... this thing is SLOW. i have an old actron scantool for gm obd and it refreshes 4 times a second. this 6000 refreshes 1 time every 2-3 seconds. it costs more than the newest actron and you are left with the feeling you got ripped.

i took my car to a garage for a tuneup they wanted $500.00 plus parts & labor the $500.00 was for them to hook up a scanner to the diagnostic plug. i paid $285 for my autoxray 6000 and found out i needed a radiator cap got one at wal-mart $18.99.checked a friends car had a bad tranny sensor,can't charge a friend.

I baught My Autoxray EZ-Scan 6000 about 3 to 4 years ago. I've tested about 3 automobiles for personal use.
The Scanner Quit Working , so i called the help Number. They said that they did no repair on them.
and tried to sell me a new one.They still tell you where to buy them at thier web sight.I lost several hundred Dollers.
!!!!!!!!!Do not buy Autoxray code scanners unless you want grief!!!!!

Worked great for two years and then took a dump. Called and was told not repairable any longer. Just out 525.00 dollars. Don't buy anything autoxray makes. It's a piece of crap.

Have had this product for some years now... Went to update tool from their web site and got errors stating that download didn't complete. Followed on screen instructions and now the tool has no display at all now... Called their tech support line and was quickly dismissed (no reset instructions or trying to work through the problem with me) The tech line quickly said I have to send it in for repair. Sent me by phone to that department for a lady to tell me I needed to talk to tech support again, back to repair lady again for her to tell me that they do not repair this unit themselves. She gave me a number to the repair shop (on the westcoast) which I've not been able to talk to yet. No idea what this (software) repair will cost. I've though about buying a new tool if I had not spent so much on this one. I'm willing to bet that I'm not the only one to have these problems. The unit did work well before update. And if anyone else is looking for it, their tech support line is 1-800-228-7667. I have no idea what if anything they will beable to do for you.