Customer Reviews

Automotive Quality Systems Handbook

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David Hoyle's book on QS-9000 is one of the best books I've read on the automotive standard. I use it as my 'bible' for instruction and for creating documentation. I would recommend it to anyone who is contemplating certification.

David Hoyle's QS-9000 Quality Systems handbook is essential reading for all interested parties who require a succinct accurate analysis of QS-9000, Quality System Requirements.

As a practicing QS-9000 Registered Lead Auditor the writer has informally recommended the text to numerous corporations worldwide. Divided into two parts - Preparation for QS-9000 and Satisfying QS-9000 requirements.

Part 1 - Preparation for QS-9000 initially reviews quality assurance fundamentals in clear language including discussion on the quality , price and cost relationship. The mechanics of the QS-9000 registration process (similar to ISO9000) are covered together with a listing of key QS-9000 requirements and many common misconceptions. ( These may be useful in discussing an invalid nonconformity with an over zealous QS-9000 auditor !!)

Part 2 - Satisfying QS-9000 requirements takes each of the 23 sections of QS-9000 (2nd Edition February 1995) and in very good detail explains the! actual QS-9000 requirement and how it may be incorporated within a quality system. A useful Task List, Questionnaire and 'Do & Don't' listing is included at the end of each section.

In summary its hard to criticize this book as it is truly a world class text !

Roland J. Kelly QS-LA , CQE , BS MS Natonal Standards Authority of Ireland Fremont California USA

I not only read this book, but also I was the chief editor for a translation of it into Farsi (a limited companywide translation). Being Editor for the Farsi translation, I had to read it letter by letter, and compare the concepts with the original text. So I can claim that I am one of those who has read the book deeply and completely in detail. This is such a handbook that makes companies needless of consultors, for many parts of the implementation project. It takes the managers' hand, carrys them step by step, giving a deep insight onto the thoughts behind the physical name of "QS-9000". None of the words has been neglected to read critically from the consistency and interpretablity point of view. I and all the translation team, enjoyed and learned a lot through reading the book. (Unfortunately I have not the address of Mr. Hoyle and looking for his address, to communicate directly, to take the greetings and thanks of the team and mine, and to send a Farsi translation to him.)

We completed the translation and desktop publishing in only 28 days, (it takes normally at least 1 year)! What is clearly identifiable, Prof. Hoyle knows the backbone of ISO9000 and QS-9000 philosophy well, that is why his comments on the ambigous or confusing parts are completely consistent with ours as advisors with many practical experiences. I had some footnotes on Farsi translation of this book, but this never lessen a bit the value of it and I pride that it was a real remote training course of Prof. Hoyle himself for me and our experts.

The handbook can be also a good guide for implementing any standard system like VDA 6.1, ISO TS 16949, French, and Italian automotive companies' similar standards, becouse it is concept-oriented and not QS-9000 word- or phrase-dependent.

I leave my e-mail address, and looking forward to any kind mail about the address of Proffessor by others khowing him.

THIS BOOK IS UNQUESTIONABLY THE BEST QUALITY REFERENCE BOOK EVER WRITTEN! David Hoyle confidently explains the underlying logic behind ISO and QS requirements in such a manner that the reader is amazed at the simplicity of the requirement and how it will benefit his company. I feel more motivated and positive each time I use it!

The book is well organized and addresses complex issues in a logical, well ordered fashion. The author uses excellent examples to illustrate his points. The "task lists" and "Do's and Don'ts" provided for each section are the single best reference checklist I have come across. He makes extensive use of charts and diagrams to illustrate interdependencies and processes.

What I like best about this author is that he clearly understands the real world and the problems and challenges that face every company. He sites real-world examples and solutions. He takes a common sense approach so that you get a quality company and product, not just an expensive bound manual. So many other quality authors come off as dry and unyielding losing sight of the real goal.

The first thing any company should do when contemplating ISO or QS is to go and buy a copy of this book for every Senior Executive and Manager!

David Hoyle is a true pioneer in Quality and a guy to keep your eye on. I also follow his speeches and articles. I have no doubt that his contributions will someday reshape this field.