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1 of 1 people found the following review helpful:
5.0 out of 5 stars
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This review is from: Automotive Service Management: Total Customer Relationship Management (Automotive Service Management Series) (Paperback)
This volume (one of eight) is about customer relations, what it truly is, how to measure it, and what our real roll, as service providers, is.
I found it helpful in redefining what I need to do to keep my current clients, and win new ones. |
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Automotive Service Management: Total Customer Relationship Management (Automotive Service Management Series) by Mitch Schneider (Paperback - December 6, 2002)
$25.95
In Stock | |
 
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