Avanti : WCR5104DZD 24'' Digital Wine Chiller with 46-Bottle Capacity & Rollout Wooden Shelves

by Avanti

Product Features

• Avanti WCR5104DZD 46 Bottle Wine Cooler
• AVANTI

Product Details

• Shipping Weight: 122 pounds
• ASIN: B000J6E2IQ
• Average Customer Review: 1.0 out of 5 stars  See all reviews (3 customer reviews)
• Amazon Best Sellers Rank: #827,409 in Appliances (See Top 100 in Appliances)

Product Description

Store both red and white wines in the Avanti WCR5104DZD Wine Cooler with dual temperature zones. The Avanti WCR5104DZD has a one touch dual function electronic display that allows you to monitor the temperature in each zone. Each zone features wooden shelves on a sturdy pull-out roller assembly and a soft interior light with an on-off switch. The upper zone stores up to 32 bottles and has a temperature range of 55 F to 65 F, while the 14-bottle lower section has a range of 45 F to 55 F. Fan-forced front ventilation allows built-in installation of this wine cooler. The reversible tempered double-paned glass door features stainless steel trim and a removable stainless steel handle as well as a security lock to prevent unwanted access. Comes with a 1 year warranty for parts and labor. Measures approximately 33.75H x 23.75W x 23L.

Customer Reviews

Most Helpful Customer Reviews

1 of 1 people found the following review helpful:

1.0 out of 5 stars Needed 3 Compressor Fans, March 4, 2009

By 

M. Russeau - See all my reviews
(REAL NAME)   

This review is from: Avanti : WCR5104DZD 24'' Digital Wine Chiller with 46-Bottle Capacity & Rollout Wooden Shelves

I bought this wine fridge online and it has been a problem from the very beginning. I had to have it serviced many times. Even though I live in Chicago, Avanti had a hard time finding people who would come and service the unit. One technician told me it was because it is difficult getting money from them. This unit makes such a large groaning noise I can't typically keep it running. So, it is a very expensive wine rack!

1 of 1 people found the following review helpful:

1.0 out of 5 stars Very Large Paper Weight...Stay Away!!, February 9, 2009

By 

Shamus - See all my reviews

This review is from: Avanti : WCR5104DZD 24'' Digital Wine Chiller with 46-Bottle Capacity & Rollout Wooden Shelves

My wife and I purchased one of these a couple years ago and it lasted about 8 months. We had to have it serviced as it would run constantly but not cool. After having technician out to look at it, he attempted to fix it and could not so got us a new one under warranty. Then, a little over a year later, the same thing happened again. Good luck trying to get help from Avanti after the year is up.....Get the extended warranty, we didn't!
We now have a very expensive paper weight under our counter, DO NOT WASTE YOUR MONEY!!!!

1.0 out of 5 stars DO NOT BUY AVANTI, September 28, 2009

By 

Michael G. Cournoyer (Savannah, GA) - See all my reviews
(REAL NAME)   

This review is from: Avanti : WCR5104DZD 24'' Digital Wine Chiller with 46-Bottle Capacity & Rollout Wooden Shelves

I bought an Avanti Wine fridge and all of the sudden had temperature stability issues.
On the Avanti website they had listed a company in my area (Savannah, GA) that was Avanti certified. When I called them, they told me that they no longer do business with Avanti because of how many times they did not get paid by Avanti for warranty work and the delay in getting parts.
I called Avanti and asked them about fixing it. When I gave her my model number, she told me that my unit was one month out of warranty and that I was on my own. So I asked her for the name of someone who fixes Avanti units in my area since the company that they had stated on their website no longer worked on their stuff and she responded with "I can't help you. You have to look through the phone book"! Are you kidding me?
Multiple calls around the area yielded nothing! Nobody touches these things! At this point I decided to try and fix it myself since I have some electronics background.
Called back Avanti customer service and after the standard 15 to 20 minute wait, I was able to get the representative to email me the service manual for my unit.
I found out what part I needed and placed an order on 7/20/09 for a cheap part that cost $10.75. I ask her to rush it and she states that all their parts go out the same and I will receive it in 5 to 10 business days.
A few weeks now go by and I see that they finally take the money out of my account on 8/1/09. A week or 2 after this, still no part. I call back customer service and after taking 15 minutes just to figure out the deal, she tells me that they sent it out but UPS lost it and that they would send me another one in, you guessed it, 5 to 10 business days. At no time does the representative say "I apologize", "I am sorry for the inconvenience", etc.
So here is it 9/28/09 and I still have nothing. I called back today and receive the same answer that I did weeks back. We had shipped it correctly but UPS had lost my package. I told her that was the same excuse last time. I then demanded a refund. She states that she submitted the claim. Again no apologies, no I understand why you would be upset, nothing. I am very doubtful that I will ever see my money. Thank God it was only for $10.75.
To sum it up DO NOT BUY AVANTI products. There is no customer service. NONE. They act like you are bothering them every time you call and are miserable to deal with.
It takes me a lot to write a post. As a matter of fact this is my first post in 8 years and I buy a lot on-line.
Buy a product that has a good customer service record and plenty of places that can fix them in case it breaks.