Customer Reviews

Averatec AV3270-EH1 12.1" Laptop (Mobile AMD Sempron processor 2800+, 512 MB RAM, 80 GB Hard Drive, DVD+/-RW Drive)

5 star:		(4)
4 star:		(1)
3 star:		(0)
2 star:		(2)
1 star:		(7)

 

 

This notebook is fine if you just want a cheapie machine to do email, surfing and word processing. It runs awfully hot doing basic activities so don't buy it for multimedia.

My DVD player for this machine showed an error message that I thought could be taken care of by just upgrading the CyberLink software that came packaged with it. No such luck. I contacted customer service and they wanted me to restore it to the original factory settings (without my XP Pro upgrade...etc.)and ship it to them since it was defective. I declined--I knew there was a risk when I purchased it. New company and new product...you get what you pay for. Do not count on getting great help from Averatec's customer service.

I would totally recommend a Hewlett Packard DV series notebook as an alternative. They are priced very reasonably and the screen quality rocks. A little more expensive than the Averatec, but with rebates/specials well worth the price. My other notebook is an HP DV1000 and I really can rave about that one.

I couldn't be happier with my new Averatec AV3270 EH1. Hard Drive is huge at 80 mg, if I need more I will just move the hidden partition to a DVD that I burned on the included DVD burner. The Batteries have run for 3.5 hours before giving up with no problems whatsoever. The monitor is great and the 4.5 lbs makes this my best purchase ever. Beats my 15.1" Toshiba all to heck. The sempron is just as fast to me as the Toshibas P4 and runs MUCH COOLER. I have had no problems with my Wireless Connections and it is running great. SOund is mediocre, but what do you expect. Keyboard is tight, but again, what do you expect?

(...)

This machine is nice on paper, and nice for the first few weeks, but mine died (won't power up at all) on the first day of the third week. While it was working, the screen would flicker if the brightness was turned below halfway. Disassembling the unit to wipe the hard drive, I find the design is abysmal. There is no reinforcement inside the case; any time you pick up the machine, you're flexing the motherboard.

Now I'm out an extra $40 to ship this piece of junk to Averatec for repair and - IF I'M LUCKY - I will be without a laptop for 7 business days. Other reports I've been reading say it could be months.

Buy a machine that was designed by experts and has actual product support, i.e. NOT THIS ONE!

This laptop computer may be sleek and thin, but I have had some serious problems with it. For one, there is a major problem with the keyboard design. After a couple of months, the spacebar imprints onto the computer screen- a complete design default. I bought this computer with a couple of friends for college, and the same thing happened to every friend who owned this Averatec computer. It surprises me that a major computer company can't even design the laptop without a major defect such as this. The large imprint on the screen was distracting and completely inacceptable.

In addition, my wireless card times out every so often. Sometimes it works and other days it will cut off the internet every 10 minutes. It is impossible to work when the wireless card is having a bad day. We sent the computer in to the warranty service and they "repaired" it. Two weeks later, the wireless card won't work again, which makes me question if the repair center worked on the computer at all.

The most unacceptable thing to me about Averatec is the willingness of the customer service to help. The warranty service seems like they want to give you as much trouble as they can if you want your computer fixed. They were unwilling to help or compromise, and even refused to fix some of the other problems I had with this computer and insisted that I pay them shipping and $40 for the trouble they spent on a problem that they determined was the "user's fault." (They didn't solve the problem, either.) To me, customer service is not service at all if the company has an attitude of not wanting to help at all. If anything goes wrong with your Averatec computer, don't expect the warranty service to give you an easy time about getting it fixed.

Short and Sweet. Out of the box on day one. Dead CPU fan on day three. Back to the store on day four.

POOR Quality! Neat little machine, but POOR Quality.

P.S.. The DVD drive sounds like a Tecumseh Lawn Mowing engine running w/o a muffler.

I have a averatec 5110H model laptop.PLEASE DONT BUY anything from averatec.The laptops monitor had a problem only after a week i bought.The customer service is VERY VERY bad.They take 2 weeks time to repair/replace anything.This is during the warranty period(1 yr).Thereafter,if anything goes wrong you have to ship it back to them,as they dont sell any of their parts outside.Now, this time they took 4 weeks time to repair.Compare this with DELL/MAC.its a 3 days reponse time.

Purchased in July used maybe a total of 10 times. Modem dies they replaced shipping was at my expense, also replaced something else I had not a problem with, but then again it was returned filthy, with keyboard ware, scratched, not in original box, serial # taped over looking like NOT MY MACHINE!! Sent back for battery replacement, and scratch & filth and returned without replacing the battery they switched out my machine with another. Battery died after 3 times it was turned on for 5-10 min. They will not return any e-mails. Will not acknowledge.

DO NOT BUY FROM THIS COMPANY!! wrote to best by where I purchased 2 xs now and no responce from them either. Posted on eBay with high buy it now price to get the word out and hope they buy it back from me which they will not respond to. Going to go through my credit card co. which you can request credit on purchase not what you expected. I'll try anything as I'm out 1079.95!! And months of lost time and back ups. I have photos to show changed stickers on serial# and model # code differance and tape. Also saved all coorispondance from them to have if not repaired so I'd have a case. I think we all need to find someone to file class action law suit!!

You have an external fan to spare. It was lightweight and did everything I asked of it. The wi-fi was weak but I bought a Lynksis card for it.

Then after two months the fan went out. After that it would overheat in a heartbeat. Using an external fan I was able to keep it cool enough to take all MyDocuments off it.

Customer service was prompt and courteous. The gave me an RMA to return the machine at my expense.

As I bought the machine at Sams Club I returned it and they gave me my money back with no hastle.

When it worked, I loved it...When it died I was sad. A fond memory of a relationship gone sour.

I'm going to try Dell.

Whatever you do... Don't buy averatec. After 3 months the motherboard died. It's now been over a month sitting in their warranty shop and every time I call for a status update I get a different story... "oh, the parts are in, and it should ship within a day" --- two days later "the parts aren't in yet"

DONT BUY AVERATEC!

In December 2004 I bought this laptop, sight unseen, based upon its excellent reviews on other websites. It has lived up to expectations. Because of wi-fi and the computer's light weight, I now prefer to use it instead of my desk top computer for most tasks. For the past 9 months, this laptop has been used daily and always taken on trips without a single problem.

I can't comment on Averatec's Customer Service as I have never needed it. While I'm sorry to read that some other buyers have had less favorable experiences, I'm very pleased with my decision to buy this laptop - at a price far less than many better known brands.