Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company's reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed. Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company's level of customer service. The book is chock full of practical advice on important topics such as: * planning and goal setting * effective communication * leadership * preparing for change * continual learning * coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution * follow-up and staying on top of the game * and more. Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued.
Award Winning Customer Service
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Editorial Reviews
Review
“...the book is more than just an anthology of conventional tips about listening, winwin solutions and attitude adjustments; it is a strategy for getting your team to perform. The book’s user-friendly format also makes it stand above other customer service reference books…Evenson peppers the book with quotes from actors to inspire performance, but it’s her plan that will really get you and your team to perform. Four Stars -- Instant Classic” -- New Jersey CPA Magazine
"...her plan will really get you and your team to perform. Four Stars -- Instant Classic"
-- New Jersey CPA Magazine
"Packed to the brim with quick tips, tools, and advice for problem-solving…offers instant answers on important topics." – CRM magazine
Book Description
Delivering top-of-the-line customer service is Job #1 for most companies, an important factor in keeping profits high and customers coming back. Customer service problems can damage not just a company’s reputation but its bottom line, so for busy managers -- and business owners with little time to search for solutions -- some fast help is needed.
Award-Winning Customer Service offers scores of quick tips for readers looking to improve and then maintain their company’s level of customer service. The book is chock full of practical advice on important topics such as:
* planning and goal setting * effective communication * leadership * preparing for change * continual learning
* coaching and development * effective feedback * motivational and problem-solving meetings * conflict resolution
* follow-up and staying on top of the game * and more.
Containing 101 effective tips in all, unique "When this happens, try this" sections, and encouraging quotes, this is an essential reference for anyone who needs guidance or just a refresher on making customers feel truly valued.
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Most Helpful Customer Reviews
6 of 6 people found the following review helpful:
5.0 out of 5 stars
Customer Service Bible,
By
This review is from: Award Winning Customer Service: 101 Ways to Guarantee Great Performance (Paperback)
As a small business owner this book has been an invaluable resource.
It is full of practical, easy to implement advice for both employees and managers. If you want to be your customer's #1 choice and give great service, this is the must buy book!
5 of 7 people found the following review helpful:
5.0 out of 5 stars
Staying on the TOP of the game!,
This review is from: Award Winning Customer Service: 101 Ways to Guarantee Great Performance (Paperback)
In the business market today, change is certain. Businesses MUST stay ahead of the competition. The way to do that is providing great customer service. This book is exceptional in developing your valuable employees into top-notch representatives by simple, easy-to-follow tips. Your management employees will also benefit with outstanding coaching and feedback techniques.
0 of 14 people found the following review helpful:
5.0 out of 5 stars
Award Warning Customer Service,
Amazon Verified Purchase(What's this?)
This review is from: Award Winning Customer Service: 101 Ways to Guarantee Great Performance (Paperback)
I received this book in a timely manner and the book was in excellent condition.
Although I haven't yet had time to read this book, the service was Excellent. Many thanks. With Best Regards, Dave Klein.
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Inside This Book
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Key Phrases - Statistically Improbable Phrases (SIPs):
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performance prompts, customer service star, communication red light, exceptional customer service Key Phrases - Capitalized Phrases (CAPs): (learn more)
Award-Winning Customer Service, Try This Think Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Surprise Me!
performance prompts, customer service star, communication red light, exceptional customer service Key Phrases - Capitalized Phrases (CAPs): (learn more)
Award-Winning Customer Service, Try This Think Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Surprise Me!
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