I love my machine.
If my house were robbed and they stole my Breville 830, I would replace it with another Breville 830 (I've only had the machine for 4 months...I reserve the right to change my opinion if it fails me in the first 2 years).
BES830XL Die-Cast Programmable Espresso MachineEvery morning I stumble over to this very beautiful piece of machinary, and push that round "start" button and savor the anticipation of coffee drinks better than I get at the local overpriced coffee drive-through.
I can't comment on reliability apart from "mine works just like new and I use it twice a day". At four months old, that's expected. Ask me in 2-3 years. My last machine was a gift from my parents in 1991. It finally died of total system collapse (i.e. "old age").
This machine makes great espresso WITHOUT having to be an expert.
I had my heart set on a LaPavoni Europaccola, but after reading the blogs , I knew that I'd never devote the hundreds of hours to learn how to exactly tamp the coffee, say the magic spells and do the special espresso dance necessary to pull a great shot out of such a machine.
SO maybe this machine doesn't produce the AMAZING espresso that experts get from a LaPavoni. But even a half-awake idiot like me can dump coffee into the Breville basket thingy and push the big round button at 6:01am and have truly good espresso by 6:02am.
GREAT:
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The machine is BEAUTIFUL to look at. It looks more expensive than $500. In the past, when I've looked at a lot of machines in stores, seen the price , and thought "they want HOW MUCH for THAT?" Not this machine.
Well-built. The brew head "assembly" is definitely made to last. It weighs about 25 pounds, so it's not some flimsy piece of junk.
So easy to make excellent espresso. The included filters have some sort of a pressure thing in them so you get exactly the right pressure for good espresso. If you're an expert, you can use the single walled baskets.
Buttons are easy to program if you prefer your shot size to be larger/smaller than standard.
Steam gets generated pretty quickly, & Steam wand easy to clean.
I love the 2+ litre water tank (although it seems to go through water pretty quickly).
Average to not-so-great:
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The hot water spout is semi-lame. you run out of hot water real fast.
The drainage try fills up pretty quickly, and it's a bit plasticy underneath the nice metal cover.
BE CAREFUL not to use overly finely ground coffee with double-walled filters. The coffee will get stuck in between the walls and then you will be most unhappy. Note: I put the "ruined" filter in a pot of boiling water for several hours, put it in the Breville, and then ran hot water (no coffee) thru it until the gunk got blown out.
I find the "huge solid steel cup warming tray" is useless - it takes about a half hour to get the cups warm. Unless you leave the machine on all the time.
Because the coffee filter assembly is such a big hunk of solid metal, the first shot of espresso can come out a bit lukewarm. Manual recommends running hot water through it. I don't bother. I just make my first one a double.
For $500, i think the warranty should be longer than 12 months....even if it's "parts & labor" for 12 months and "parts" for months 13-24.