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WAKE UP BISSELL - Another Failed Product that won't hold up.
on January 27, 2012
First off, I've been a Bissell customer for over six years having wall-to-wall carpeting and an aging dog. This is now my forth cleaner where the first lasted over 2 years, the second 18 months, the third 13 months and now this very expensive model lasted only six months when it started gushing water around the upper "water flow value" monitor that spins when you're spraying cleaning solution. Frankly, I'm very upset at the expense and called Bissell customer service to find there is only one authorized repair center in our city, so I had no choice but to take it to them for repair. Upon which I was informed it would be a month at least to get my machine fixed given their backlog. (Same thing happened when I took the model that failed after 13 months in for repair)
Frankly, I don't care that Bissell machines do the best cleaning in my experience, but I can't afford to keep throwing good money down the drain for their products that can't hold up under normal circumstances of quarterly to six month periodic use.
Update: I finally got my unit back after two months with a repaired flow control valve and say that this unit is working like a champ.