The BUZZ: 50 Little Things That Make a Big Difference to World-Class Customer Service [Paperback]

David Freemantle (Author)

Book Description

Publication Date: October 4, 2004

We all know that customers are the key to a business's success. Make a big difference to them by taking care of the little things that matter-The Buzz: 50 Little Things that Make a Big Difference to World Class Customer Service contains 50 tips and techniques to create the Buzz that delivers world-class customer service. In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Make them feel special, listen to them, have a laugh with them, turn them into celebrities. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even to form a M.A.D. group!). Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.

Editorial Reviews

Review

Backed by national road show and major trade campaign. About getting people switched on and making it happen for customers. -- Bookseller Magazine, August 13, 2004

About the Author

Dr. David Freemantle wrote his first book, the bestselling Superboss, in 1984 following a successful career on the board of a major airline. He founded his own consulting business, Superboss Ltd, based in the UK, which specializes in people management, motivation, customer service, and business planning. He spends much of his time running seminars around the world, has gained a reputation as a thought-provoking and stimulating speaker on the international lecture circuit, and is also the author of What Customers Like About You and The Biz. Learn more at www.superboss.co.uk.

Product Details

• Paperback: 200 pages
• Publisher: Nicholas Brealey Publishing (October 4, 2004)
• Language: English
• ISBN-10: 1857883470
• ISBN-13: 978-1857883473
• Product Dimensions: 8.5 x 5.4 x 0.4 inches
• Shipping Weight: 4 ounces (View shipping rates and policies)
• Amazon Best Sellers Rank: #1,802,161 in Books (See Top 100 in Books)

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